08/20/2026
Have you checked out RSI's Power Imbalance Toolkit for Mediators? Differences in legal knowledge, resources and confidence can create a stark imbalance in dispute resolution. Our toolkit offers mediators concrete, context-specific strategies to recognize and respond to these challenges in real time.
Today's tips are designed to help mediators manage parties stress and fear during mediation.
Watch for:
> The tenant staying silent or appearing disengaged
> The tenant acquiescing immediately to agreement terms without asking questions or with noncommittal language
> The tenant crying, raising their voice or crossing their arms
The mediator might be able to help by:
> Acknowledging and validating the tenant's emotions
> Taking a break, repeating terms or asking open-ended questions to create space for the tenant to re-engage
For a more in-depth look at recognizing and addressing mediation issues related to managing parties' stress and fear, as well as numerous additional scenarios and solutions, check out RSI's Power Imbalance Toolkit in our online Resource Center. https://bit.ly/4xaRz8m