Chattanooga 311

01/23/2024

Tuesday, January 23, 2024

Recycle Collection Disruptions due to Mechanical Issues.

Mechanical breakdowns impacting several trucks have created a temporary disruption in recycling collection services at the Chattanooga Department of Public Works.

Due to the delay created by mechanical issues with several trucks this week, recycling pickup delays will continue throughout the week. Residents should put their bins out on their normal pickup day and leave them out until recycling is picked up. Our crews intend to complete this week's routes on Saturday to avoid further delays. Thank you for your patience while we catch back up from unexpected delays.

11/21/2023

Thanksgiving 2023 Garbage and Recycle Collection & Site Schedule

Chattanooga, Tenn. (November 16, 2023) - Garbage and recycling collection scheduled for Thanksgiving, Thursday, November 23, 2023 will be collected on Saturday, November 25, 2023. Garbage and Recycle scheduled for collection on Friday, November 24, 2023, will run as normal.

The City of Chattanooga Recycling Collection Centers and Refuse Collection Centers will be closed on Thanksgiving Day and the day after Thanksgiving, Friday, November 24, 2023. They will reopen on Saturday, November 25, 2023.

The Household Hazardous Waste Collection Facility and the Wood Recycling Center will also be closed on Thanksgiving Day and the day after Thanksgiving, Friday, November 24, 2023, and reopen on Saturday, November 25, 2023.

Additionally, the City Landfill located off Birchwood Pike in Harrison, Tennessee, will be closed on Thanksgiving Day and the day after Thanksgiving, Friday, November 24, 2023, and will reopen on Monday, November 27, 2023.

Citizens may call 311 for any additional questions.

08/21/2023

Community Center Update!

06/14/2023

Juneteenth Holiday: Recycle and Garbage Collection / Site Schedule

Chattanooga, TN-- Garbage and Recycle collection scheduled for Monday, June 19, 2023, will be collected as normal. There will be no changes to the collection day. Please place containers along the curbside before 7:00 AM on collection day to ensure pickup.

The City Landfill located off of Birchwood Pike in Harrison, Tennessee, the Wood Recycle Center and Household Hazardous Waste Facility will be closed Monday, June 19, 2023. The City Landfill, Wood Recycle Center and Household Hazardous Waste Facility will all reopen Tuesday, June 20, 2023, for normal business hours.

The Refuse Collection Centers and Recycle Collection Centers will be closed on Monday, June, 19, 2023. The Refuse Collection Centers and Recycle Collection Centers will open for normal business hours on Tuesday, June 20, 2023.

Residents may call 311 for any additional questions.

About Chattanooga Public Works

The Department of Public Works delivers a variety of services that Chattanooga's citizens rely on daily. Responsibilities include the City's infrastructure: its design, construction and maintenance; the City's stormwater system; the collection and disposal of garbage, brush, recycling, and household hazardous waste; programming and operations.

03/14/2023

Wilcox Boulevard Tunnel



Wilcox Boulevard Tunnel will be closed on the following dates and times for maintenance and cleaning:

Wednesday, March 15 - 8:30 AM until 3:00 PM

Thursday, March 16 - 8:30 AM until 3:00 PM

Friday, March 17 - 8:30 AM until 3:00 PM

No closures scheduled for Saturday

Sunday, March 19 - 7:00 AM until 9:00 PM

Detours will be posted. Please allow for additional travel time.

03/13/2023

03/11 was national 311 day. Your Chatt311 team spent the week working to service the citizens of Chattanooga and celebrating two great achievements.

1. National 311 day
2. The 20-year anniversary of 311 in the City of Chattanooga.

Chatt311 officially opened on the last day of February 2003. Chatt311 had 6 employees and received roughly 8K calls per month. Currently, Chatt311 has 17 full-time employees and two part-time employees who receive roughly 15K calls, 1,500 emails, and 500 texts per month.

From 2003-Current - 311 has received over 3.8 million calls.

Attached are current and previous photos. .

03/11/2023

Happy 311 day to CHATT311. This team works to serve the citizens of Chattanooga every day! Please wish CHATT311 a Happy 311 Day.

03/02/2023

311 Ambassador Program

We are looking for neighborhood leaders to participate in our 311 Ambassador program. This is scheduled for Thursday, March 9th from 3:30-7pm at the City Hall Annex.

We are looking for anyone interested in learning more about the services the City of Chattanooga offers to make our Neighborhoods better.

What you will learn:

Ambassador Program Information

Highlights of the 20-year History of 311
Job Shadow with our CSR's
How to get services/Best way to access those services
Overview of 311 processes
Text Messages, Emails, Online Service Request Submissions, and 311 Application Submission
Q&A

If you or anyone you know in your neighborhood may be interested in becoming a 311 Ambassador. Please let me know.

02/21/2023

Update on City Wide Leaf Collection
Chattanooga, Tenn. (February 21, 2023)- City-wide leaf collection operations have been slower than projected due to recent wet weather, as wet leaves take longer and are more difficult to collect. In an effort to speed up the process, we are dedicating additional equipment and crews to help close the gap to what is normally a two to three-week process.
Leaf pickup in Area 2 has started and should take two weeks and end on March 3, 2023
Area 3 will start March 6th and end March 17th, 2023.
Area 4 leaf collection will begin on March 20th and end on March 31st, 2023.
As long as there is no heavy weather events that take place during this time frame, leaf collection for all areas will conclude on March 31, 2023.
You can view your service area by entering your address at https://bit.ly/3IZDvZ5. Additionally, signs will be posted at major intersections within that week's service area.
Proactive bulk trash and brush collection will continue on the previously announced schedules for each neighborhood, and crews will be doing litter sweeps while in the area. All residents are also encouraged to also submit a request through 311 if they see litter piled up outside of bins on city streets or properties, and crews will be onsite to pick it up within 48 hours.

12/22/2022

City of Chattanooga Public Works Preparations for December 22, 2022 Winter Weather Event

In anticipation of rain and a cold front arriving Thursday night into Friday morning, Chattanooga's Department of Public Works is monitoring the weather. Throughout the night and morning, crews will monitor the situation and be prepared to deploy if necessary.

Residents and citizens are advised to seek shelter and use extreme caution when traveling, especially on bridges, underpasses, and tunnels, where black ice will accumulate first.

Forestry crews will be on call in the event of downed trees.

To view closed roads or other road conditions, visit https://www.hc911.org/active-incidents.php to view road statuses in real-time.

Active incidents are dispatched from the Hamilton County 9-1-1 Center. Contents are updated regularly from the Computer Aided Dispatch system.

12/22/2022

Christmas and New Year 2022

Solid Waste Collections & Site Schedule



Chattanooga, Tenn. (December 23, 2022)- The Department of Public Works would like to remind all residents that City Offices will be closed starting Friday, December 23, 2022, to Monday, December 26, 2022, in observance of the Christmas Holiday and will reopen Tuesday, December 27, 2022. City offices will also be closed Monday, January 02, 2023, in observance of New Year’s Day and reopen Tuesday, January 03, 2023.


Residential Solid Waste and Recycling will be collected on the following days as regularly scheduled:

Friday, December 23, 2022,

Monday, December 26, 2022,

Monday, January 02, 2023

All residents must have their Solid Waste and Recycling containers at the curbside by 7:00 a.m. on their designated collection day.







The following locations will be closed starting Friday, December 23, 2022,

Christmas Eve, Saturday, December 24, 2022, and Monday, December 26, 2022, in observance of the Christmas holiday. Facilities will resume regular hours on Tuesday, December 27, 2022. In observance of New Year’s Day, facilities will be closed Monday, January 02, 2023, and will reopen on January 03, 2023:



Household Hazardous Waste Facility

Wood Recycle Center

Refuse Collection Centers

Recycle Collection Centers

The City Landfill located off Birchwood Pike in Harrison, TN

City of Chattanooga Administrative Offices.



Any additional questions can be directed to 311 or call (423) 643-6311.

11/21/2022

FOR IMMEDIATE RELEASE:

Nov 21, 2022

Thanksgiving 2022

Solid Waste Collections & Site Schedule

Chattanooga, Tenn. (November 24, 2022)- The Department of Public Works would like to remind all residents that City Offices will be closed on Thursday, November 24, 2022, and Friday, November 25, 2022, in observance of Thanksgiving Day.



The collection of residential Solid Waste and Recycling scheduled for Thursday, November 24, 2022, will instead occur on Saturday, November 26, 2022. Likewise, Friday's collection will occur as regularly scheduled. All residents must have their Solid Waste and Recycling containers at the curbside by 7:00 a.m. on their designated collection day.

The following locations will be closed on Thanksgiving Day, Thursday, November 24, 2022, and Friday, November 25, 2022. The facilities listed below will resume regular hours on Saturday, November 26, 2022:

Household Hazardous Waste Facility

Wood Recycle Center

Refuse Collection Centers

Recycle Collection Centers



The following locations will be closed on Thanksgiving Day and Friday, November 25, 2022, and resume regular hours on Monday, November 28, 2022:

The City Landfill located off Birchwood Pike in Harrison, TN

City of Chattanooga Administrative Offices.



Any additional questions can be directed to 311 or call (423) 643-6311.