04/13/2026
It’s National 911 Telecommunicators Week… and I get the absolute privilege of bragging on one of the best teams out there 💛
These are the voices you hear on the other end of the line on what is quite possibly the worst day of your life. They are calm when things are chaotic, steady when everything feels out of control, and somehow manage to ask all the right questions while typing, dispatching, and thinking ten steps ahead (seriously… it’s like a superpower).
What most people don’t see is what happens behind the scenes: long shifts, back-to-back calls, weather events that don’t quit, and those moments when it feels like the entire county needs help all at once. And yet… this team shows up. Every. Single. Time.
They take care of the community, and just as importantly, they take care of each other. When things get tough (and they do), they pull together, dig in, and get it done. No complaints, no hesitation… just professionalism, heart, and a whole lot of grit.
I may be a little biased, but I truly believe St. Joseph County MI has the BEST telecommunicators around. And as their boss, I couldn’t be more proud (or more grateful… or more impressed on a daily basis).
Also, let’s be honest, they can go from helping deliver a baby, to giving CPR instructions, to dispatching a structure fire… all before finishing their coffee. And yes, that coffee is probably cold ☕️
To my team: you are appreciated more than you know. You are respected. You are needed. And you are making a difference every single day, even if you don’t always get to see the end of the story.
Thank you for being the calm in the chaos. I love this team.
To my 911 homies all over Michigan and beyond, know that you are something very special in the grand scheme of first responders!!
911 Telecommunicators all over the state of Michigan and the US are very special people that do a job that many can't. If you know any, make sure you take time out of your week to let them know how appreciated and needed they are.