05/29/2026
911: Call If You Can, Text When You Can’t
A direct call to 911, is always the fastest way to contact emergency services, however it is not always possible. If you’re in a situation where you’re unable to speak, deaf, hard of hearing, or require language interpretation, utilizing text to 911 is a great alternative. To use text to 911, simply enter 911, with no dashes, in the recipient field, compose the message, and send.
Canton’s 911 Dispatch Center utilizes a text to 911 solution called Texty. Texty allows the dispatchers to not only receive and respond to text messages sent to 911 but also initiate text messages. When communicating through text, with speakers of another language, the translation feature can be turned on by the 911 dispatcher, to attempt to identify the speaker’s language and translate all incoming and outgoing messages.
Keep in mind that certain factors may prevent your text from being sent to 911. If your text to 911 doesn’t go through, you’ll get a “bounce back” message, telling you to make a voice call to 911.