01/26/2026
I hope you all are safe out there and warm. This was shared with all county commissioners and I wanted to pass it along to all of you:
I hope you and your community are staying safe as Winter Storm Fern continues to impact Tennessee. On behalf of Comcast, I want to share some important information.
Since the onset of the storm, we have proactively sent communications directly to Xfinity residential and Comcast Business customers via email, as well as posted on social media. For more information, customers can chat with an agent online or through the Xfinity App, visit Xfinity.com/response, connect with Comcast on X at or speak with an agent via phone at 1-800-Xfinity.
Further, Comcast has emergency response crews in place, and they are actively working to assess and restore any damage to our facilities, including extensive work to locate any broken poles or downed lines.
Report a Downed Line
We urge everyone to please stay away from any downed lines. Any downed lines are considered live and dangerous until assessed by local authorities. To report a downed line you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Restoration Efforts
The majority of our service interruptions are due to commercial power outages and/or restricted access to facilities because of hazardous conditions and closures. In these situations, we must wait for commercial power to restore their services and clear the area before our technicians can begin work.
For most customers, services should be restored after power is restored. However, it's important to note that even if power has been restored to an individual's home, there are instances where power has not yet been fully restored to our local Comcast distribution point that serves the neighborhood. To confirm, Comcast recommends restarting or resetting devices, including modems and TV boxes.
If you have constituents who continue to experience Xfinity service outages after power has been restored or have damaged lines in their yards or neighborhoods, please reach out to me directly, and we will work to get crews out as quickly as possible.
Thank you,
Kim
Kim Sasser Hayden
Comcast
Executive Director, Government & Community Affairs
Tennessee, West Virginia, & Ohio
615-202-2280
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