05/20/2026
This month for the Executive Office of Health and Human Services' Employee Spotlight, we are pleased to feature Dottie Zakarian, a Service Coordinator for the Department of Developmental Services’ Southeast Region, serving Cape Cod and the Islands. Dottie has been in her role for nearly 10 years and brings a unique background to her work, having previously served as an assistant vice president at a bank before returning to school. She earned her MBA and later a Master’s degree in Mental Health Counseling, beginning a new path focused on supporting others.
Dottie works closely with individuals with developmental disabilities, supporting a diverse group of about 65 clients across a variety of living situations, including group homes, shared living, and independent settings. She collaborates with guardians, service providers, and individuals themselves to ensure each person’s needs are met—from helping them access preferred day programs to making sure they are safe, comfortable, and supported in their homes. Her work often includes site visits, coordinating services, and addressing challenges as they arise.
What Dottie enjoys most is the variety and the opportunity to make a meaningful difference. “I just listen; sometimes people need to be heard,” she shared, reflecting her thoughtful and compassionate approach. She takes pride in helping individuals participate in activities they enjoy and in seeing them engaged in their communities. While transitions—such as moving a client to a new living situation—can be complex, she values the impact of helping people find the right fit for their needs.
Despite the important role she plays, Dottie remains humble about her work. “Everyone here works hard and really connects with the people,” she said. A Cape Cod resident for 40 years, she enjoys spending time at home with her two Shih Tzus—one older and one “little terror” who is just a year old.
