Central Alabama Water

09/05/2026

Central Alabama Water’s office will be closed Monday, September 7 in observance of Labor Day. You may use our Report a Problem tool, see link in comments, or call 205-244-4000 if you have a water related emergency.

Our customer portal will be down beginning at 11:59 p.m. Sunday, September 6. Our new portal will launch Tuesday, September 8 at 8:00 a.m.

09/04/2026

Details about our new customer portal from WBRC 6 News! We're preparing for the launch Tuesday, Sept. 8 at 8:00 a.m.

09/04/2026

Helpful information from The Trussville Tribune!

Central Alabama Water launching new customer portal on Sept. 8.

Link in the comments.

09/04/2026

We’re kicking off football season! Our team members showed their school spirit today thanks to Governor Kay Ivey’s statewide proclamation of College Colors Day.

BTW…it’s going to be hot if you’re attending games this weekend. Bring along a reusable water bottle and make sure you stay hydrated!

Let us know which team you cheer for in the comments!

09/03/2026

Central Alabama Water will launch a new online portal September 8 that is easier for customers to use and offers several enhancements!

See the link in the comments to read the full press release.

09/02/2026

To better serve you, Central Alabama Water will launch a new customer portal September 8.

Some of the benefits include the ability to set a maximum payment threshold for autopay and to receive text notifications about your account. For security purposes, customers who use autopay will need to re-enter and confirm their financial information once the new portal launches.

See the link in the comments to read our FAQs.

09/01/2026

Press Release: Central Alabama Water pays off bond debt
For Immediate Release: Tuesday, September 1, 2026

BIRMINGHAM – Central Alabama Water (CAW) today announced it paid off its 2024 revenue anticipation bond (RAB) on its scheduled maturity date. The total payoff amount was $63,890,906, including interest accrued through the date of payment.

The RAB was issued September 12, 2024, in the amount of $62,715,000, with a 3.750% fixed interest rate and maturity date of September 1, 2026.

“Paying off the RAB on its scheduled maturity date is a clear sign that we are properly managing the utility’s finances,” said Jeffrey F. Thompson, CEO of Central Alabama Water. “Central Alabama Water’s staff has been strongly focused on fiscal responsibility, and I thank them for their commitment. While we continue to seek ways to further reduce our debt and operating costs, today we celebrate this milestone towards becoming a world-class water utility.”

In accordance with its financial policies, CAW sets aside funds each month to ensure payment of its annual principal and interest obligations.

08/19/2026

Our customer service representatives are the first line of service for Central Alabama Water. With more than nine years of experience, Yohance says the keys to exceptional customer service are patience and professionalism.

See the link in the comments to learn more.

08/17/2026

Take me out to the ballgame! Here are a few photos of our CAW crew enjoying a Birmingham Barons game this past weekend. ⚾️

08/11/2026

Central Alabama Water adds key leader >> See the full article below ⬇️