Texas Long-Term Care Ombudsman Program

Texas Long-Term Care Ombudsman Program Long-term care ombudsmen advocate for quality of life and care for residents in nursing homes and assisted living facilities.

The Texas Long-term Care Ombudsman Program advocates for quality of life and care for residents in nursing homes and assisted living facilities. Federal and state authority mandates ombudsmen to identify, investigate and resolve complaints made by, or on behalf of, residents and to provide services to help in protecting health, safety, welfare and rights. Information and assistance in choosing the

most appropriate living residence is also a valuable service. Please feel free to contact us by telephone for more information - have your zip code handy when you dial the toll-free number listed on this page.

On this Yom HaShoah we are sharing the Person-Centered, Trauma-Informed (PCTI) Care for Holocaust Survivors Program from...
04/13/2026

On this Yom HaShoah we are sharing the Person-Centered, Trauma-Informed (PCTI) Care for Holocaust Survivors Program from the Administration for Community Living. As ACL writes: On Yom HaShoah, Holocaust Remembrance Day, we pause to honor the six million Jews who were murdered during the Holocaust and to recognize the enduring strength, dignity, and resilience of Holocaust survivors living among us today. This solemn day is both a time of remembrance and a call to action, to ensure survivors receive the care, respect, and support they deserve.

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A story of excellent nursing facility leadership. An ombudsman learned of an Austin-area nursing facility administrator ...
01/29/2026

A story of excellent nursing facility leadership.

An ombudsman learned of an Austin-area nursing facility administrator who did not leave his facility during the recent ice storm. The administrator purchased a cot and slept in his office all 3 nights so he could be available if the facility lost power or became short staffed. He helped staff care for and checked in on the residents and offered a safe ride for any staff who were too afraid to drive but needed to get home to family. Residents said they did not notice a single change in their care from one day to the next.

We are so grateful for the leadership and care demonstrated by this administrator! Way to set an example of excellent and compassionate service!

https://theconsumervoice.org/wp-content/uploads/2025/12/Resident-Report-2025.pdf
12/22/2025

https://theconsumervoice.org/wp-content/uploads/2025/12/Resident-Report-2025.pdf

On this Veterans Day, we recognize and thank the brave people who have served our country.  Your courage inspires us eve...
11/11/2025

On this Veterans Day, we recognize and thank the brave people who have served our country. Your courage inspires us every day, and we are grateful for your service.

Please share!We need YOU to contact your legislators and tell them about how the Long-Term Care Ombudsman Program helped...
05/30/2025

Please share!

We need YOU to contact your legislators and tell them about how the Long-Term Care Ombudsman Program helped you.

Click this link to find out who represents you. Please call or write to them as soon as possible and share your story about working with an ombudsman: https://www.congress.gov/members?q=%7B%22congress%22%3A119%7D&fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExRDZpRXJ5QU5qTm1NUlBtZwEeBHqDywIrLVhd7mKcFfHdDVKahf5GjK0pUlAu7BXGaCkMiNwfY6AQbBPpgEc_aem_Yiq7gQXnHvmZwJ5oydJdKg

A leaked draft of the FY26 Health and Human Services budget revealed plans to eliminate several critical programs that support older adults and individuals with disabilities. These proposed cuts include the Long-Term Care Ombudsman Program.

ACT NOW: Congress will ultimately decide the fate of these programs. Your voice matters! If you value these services for some of the most vulnerable people in our community, please reach out to your Congress members.

You can also use The Elder Justice Coalition’s form that will contact your Congress members about this issue: https://mstr.app/98005f19-880f-4c00-af60-78c75271fb58

Let's ensure every long-term care resident has the advocate they deserve!

Address

4601 Guadalupe Street
Austin, TX
78751

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+18002522412

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