Aurora911

09/07/2026

Happy Labor Day!

Today is a day to celebrate the hard work and achievements of American laborers. While many are relaxing on a well-deserved day off, public safety continues its round-the-clock commitment to protecting and serving our communities.

Enjoy your barbeques and time with friends and family responsibly today. If you need us, we’re only a call away.

[Media description: A closeup photo of a pinwheel with stars and stripes sitting in grass.]

09/04/2026

Aurora911 Academy 26-2 is just over a week away from graduation! The past several weeks have been filled with strengthening foundational skills and lots of practice, practice, practice.

The group spent some time at our backup center, where they could simulate taking emergency and non-emergency calls. This gave them the opportunity to put their knowledge into action and experience the importance of staying focused while navigating the call.

Practice, repetition, and repetition again is a constant theme throughout the academy. Each opportunity to revisit, apply, and reinforce skills helps recruits manage the tremendous amount of knowledge and decision-making required to perform this job efficiently, accurately, and — most importantly — compassionately.

Keep up the hard work, Academy 26-2! We’ll see you at graduation. 🥳

[Media description: members and trainers of Aurora911 Academy 26-2 smile for a photo in the dispatch backup center.]

09/02/2026

Be prepared! Sign up for emergency alerts through Alert Aurora, powered by RAVE/Smart911. National Preparedness Month is a great time to sign up to receive important, even lifesaving, alerts sent directly to your phone and/or email.

You can choose to receive notifications via landline, cellphone, email, text message or a combination. These alerts can be specific to streets, neighborhoods or regions, so by providing an address, you will receive only those notifications that are most important to you.

Sign up at Auroragov.org/AlertAurora.

Note: Aurora previously used CodeRED to send alerts. CodeRED users were automatically moved to RAVE/Smart911 and do not need to take any action. However, if you want to change the address or contact information you initially gave CodeRED, you will need to register again via RAVE/Smart911.

08/28/2026

Why should you join Aurora911 as an operations supervisor? Some of our current supervisors are here to tell you!

Sound like you? Apply today at the link in our bio.

[Media description: Video of Aurora911 operations supervisors Jillian, Theresa, Mario, Tarryn, and Raana explaining what they like about the Aurora911 supervisor team and what we’re looking for in our next operations supervisors.]

08/19/2026

Shout out to Yasmine, Kara, Geyna, and Kristyn celebrating service anniversaries in August! We are grateful for your dedication to Aurora911, and we’re so glad to have you on our team. 🥳

[Media description: Graphic highlighting August years of service anniversaries. 3 years for Yasmine and Kara. Two years for Geyna and Kristyn.]

08/14/2026

It’s back-to-school season for many students, but Aurora911 Academy 26-2 has been hard at work for five weeks! 🎓✏️🎒

This marks roughly the halfway point for this group. Some highlights from the past several weeks:

➡ Earning CPR certification
➡ Learning EPD, EFD, and EMD protocols
➡ Diving into Aurora’s geography
➡ Exploring CAD (computer aided dispatch)
➡ Bonding through team building
➡ Understanding the fundamentals of 911
➡ Gaining real-world experience through observations with current emergency communications specialists

There are many nuances and concepts and tools and programs to learn before our newest call-takers are ready to begin on-the-job training. Academy is an intense time, full of an incredible amount of important information.

We are so proud of Academy 26-2 for making it this far! The next five weeks will fly by, and we’re excited to see their confidence continue to grow.

[Media description: Photos of Academy 26-2 observing current emergency communications specialists taking calls.]

08/13/2026

First-line supervisors are arguably the most important leaders in any organization. They work day-in and day-out with employees, they know the vibe of a shift deeper than anyone else, and they have an entire team who looks up to them as role models.

At Aurora911, our operations supervisors influence culture and motivate our staff. They support on the bad days and celebrate the wins, big and small. They help employees grow and ensure we’re providing the right resources to the right place at the right time for our community.

Are you a 9-1-1 professional who is looking for the next step in your career, or a current 9-1-1 supervisor looking for a new opportunity? Do you want to make a difference for an awesome team? Do you value compassion, respect, integrity, and teamwork — and live them every day?

Don’t miss your chance to join our team: https://auroragov.wd1.myworkdayjobs.com/en-US/Careers/job/Tallyns-Reach-Library/Operations-Supervisor--Aurora911_JR108624

[Media description: Hands of an Aurora911 call-taker typing on a keyboard while taking a call. Text reads, "Join our team"]

08/11/2026

🎊 Help us celebrate Matt, our Gold Line Award winner for July! 🎊

Matt demonstrates our Foundational Four every day, and he has an effortless way of connecting with anyone and everyone. No matter what he has going on, he makes the rounds to check in and be there for whatever you need.

He goes above and beyond with things like cleaning the coffee pot, clearing off kitchen shelves, and finding ways to make sure the team is set up for success in whatever ways are needed. He is the first to offer help with projects big and small, and he constantly has his gears turning looking for ways to celebrate the little things that happen in the center every day.

Matt is also a wealth of information. If he doesn't know the answer to a question, he doesn’t rest until he finds it.

He does all of this from the heart. It's not a necessity or a chore or a checkbox. It's genuine leadership.

Thank you for showing up for all of us every day, Matt!

[Image description: Photo of Aurora911 supervisor and July Gold Line Award winner Matt posing in front of an American flag.]

08/10/2026

Thanks for coming by, Mayor Coffman! And we agree, Vickie is pretty great. 😊

[Media description: shared post with a photo of Aurora911 emergency communication specialist Vickie at her console during Mayor Coffman's visit to the dispatch center.]

Meet Aurora911 Call-Taker Vicki Golden

The mission of Aurora911 is stated as: “to get the Right Resources to the Right Place at the Right Time, for Everyone, Every Time."

Last night, I stopped by our Aurora911 Emergency Dispatch Center for a couple hours and had the opportunity to sit with 911 Call-Taker Vickie Golden who has been with Aurora 911 for three years.

I'm constantly doing visits to meet with every part of our public safety team to make sure that they have the resources and support necessary to do their jobs effectively.

During the two hours that I was with Vickie she took 20 calls. Of the 20 calls, 12 were on the nonemergency line (303-627-3100) and the remaining calls were on the 911 emergency line.

The following is a summary of the calls:

6:07 pm - Reporting Party (RP) gave information about a retail theft suspect.

6:16 pm - Nonemergency Call- A social worker from UCHealth who reported a suspected elderly abuse case for one of their patients.

6:21 pm - RP reported being hit by a drunk driver who was still on the scene of a 2-car noninjury vehicle accident.

6:25 pm - Nonemergency Call - RP was an out-of-state relative trying to contact disabled brother with no response. Requested a welfare check to make sure he is OK.

6:30 pm - Nonemergency Call - RP was the victim of car break-in and called with additional information concerning the location of stolen items that RP was able to track electronically.

6:40 pm - Nonemergency Call - RP was customer concerned that retail employee seemed high on drugs and focused on a suspicious vehicle in a parking lot in front of the business.

6:49 pm - Nonemergency Call - APD Officer gave RP nonemergency number to call but RP wanted to talk to APD Officer. Vicki contacted the APD Officer's voice mail to call RP.

7:00 pm - RP called to report that there were individuals in the middle of the street in front of a park, who were lighting fireworks.

7:06 pm - Nonemergency Call - Lonetree Police called to report that a teenage female had been arrested for shoplifting in Park Meadows Mall and they requested that her father, who lives in Aurora, come to pick her up. Vickie relayed that to APD to contact the father.

7:11 pm - Party mistakenly called 911 and Vicki immediately called to confirm that the 911 call was dialed accidentally.

7:19 pm - Nonemergency Call - RP called to request APD intervene in a dispute with a retail outlet where RP was unsuccessfully trying to return merchandise for a refund.

7:23 pm - Nonemergency Call - RP asked about information regarding a protection order and whether or not the actions of the other party violated it.

7:36 pm - RP called to complain about another individual throwing medications in the garbage and had other unrelated complaints. Vicki repeatedly asked if RP needed police, fire, or an ambulance. RP would not answer the question, and Vicki had to discontinue call.

7:40 pm - RP reported a relative who had committed an assault in a group home and then ran away and was now home. Vickie talked to the suspect on the phone to confirm his location.

7:50 pm - Nonemergency Call - An EMS crew from a Falck ambulance called to ask for a Spanish translator. Vicki connected EMS crew to a Spanish translator.

7:52 pm - Nonemergency Call - RP asked to find out information about a protection order.

7:58 pm - Nonemergency Call - RP requested APD assist with a noise complaint.

8:00 pm - Nonemergency Call - RP requested information about the required distance for a protection order.

On all 911 calls, where APD is requested, a police dispatch Aurora911 professional makes that decision and not the call-takers.

In the photo is Aurora911 call-taker Vickie Golden who is an extraordinary professional that Aurora residents are lucky to have.