08/02/2026
As we previously announced, the City of Auburn customers can now pay their utility bills online using E-checks, credit cards, or debit cards or by telephone with a credit or debit card.
1) You may call # 888-399-9150 (Customers must know their NEW account number) & will go through each step.
2) You may also click on the link https://magic.collectorsolutions.com/.../city-of-auburn
& create an account (customers must know their NEW account number) to pay. This process accepts E-check (flat charge is .50 no matter what the bill amount is) or by using
a credit or debit cards. ***Please note that a convenience fee will apply when using this payment service, just as it did with the previous payment software.
Reminder: Direct debit (Auto Pay) is not set up on the new online system. If you would like to use direct debit, please call the City Office at 217-438-6151.
*With the start of the new software, it is a good time to ensure that your contact information is up to date. If at any time you change phone numbers, carriers, or no longer have a land line, please contact the City of Auburn at 217-438-6151 to update this information.
******Assistance will be available for those wishing to register their accounts online OR set up direct debit. City office staff will be open with extended hours on Wednesday, August 12 from 4:00pm until 7:00pm and Tuesday August 18 from 4:00pm until 7:00pm.