Poarch Creek Indians Utilities Authority

05/05/2026

05/04/2026

It is with heavy hearts that we honor the life and legacy of Josh Thomas, who served with dedication and distinction as Executive Director of Utilities for the Poarch Band of Creek Indians and Escambia Community Utilities.

Josh was a cornerstone of the organization, bringing not only deep technical expertise but also unwavering commitment to the communities he served. He led with knowledge, confidence, and purpose. Throughout his career, Josh played a vital role in shaping the infrastructure that supports life sustaining resources for the Tribe and surrounding community's. These accomplishments stand as a lasting reflection of his vision and dedication.

Yet, beyond his professional achievements, Josh will be remembered most for his dedication. He approached his responsibilities with vision and resolve. While overseeing daily operations with consideration, mindful of the people behind the work. He guided the organization through significant growth, always striving to do what was right and encouraging others to grow alongside him.

Josh was a determined leader, a trusted friend, and a steadfast advocate for his team and community. His influence is woven into the foundation of the systems he helped build, and the many lives he impacted along the way.

We are deeply grateful for his service and the legacy he leaves behind. This loss will be felt by the Utilities staff, community and Tribe. Please join us in supporting and lifting his family and friends in your thoughts and prayers.

03/30/2026

Broadband Service Outage

Broadband Customers in the Willow Creek & Rolin Hills areas of service may experience a temporary outage with internet services. BearCom will be making a repair on the main hub to resolve this issue on Wednesday, April 1st. We are sorry for the inconvenience and appreciate your patience during this process.

Send a message to learn more

01/26/2026

Customers are urged to take measures to prevent frozen pipes.

Cold weather is moving into our area this week. PCI Utility customers are encouraged to allow faucets to drip and insulate outdoor pipes. Pipes that are at risk of freezing are those exposed to severe cold, such as outdoor hose bibs, swimming pool supply lines and water sprinkler lines. Also at risk are water supply pipes in unheated areas like basements, attics, garages, under kitchen cabinets, or pipes that run against exterior walls that have little or no insulation.

Protect your pipes from freezing by following these recommendations:
• Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
• Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
• Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.

Other precautions that can be taken while temperatures remain low are:
· Customers who own vacant properties are asked to turn off the water at the street.
· Businesses and Offices that anticipate being closed for an extended time during should check periodically for broken pipes and/or leaking fire suppression systems.
· Know where the main water shut off valve is inside the home in advance of an emergency. It could be in a closet or under the sink.
· If your pipes burst, cut off the water.

12/11/2025

Water has been restored! Sorry for the interruption.

11/24/2025

Utilities' front office will close today @12:00 for an employee event. For emergencies', please dial 251-446-4920.

07/24/2025

Temporary Wi-Fi Outage
We are experiencing a temporary Wi-Fi outage affecting our Wi-Fi service. Our team is aware of the issue and is actively working with our provider to resolve it. The outage is due to our network provider having a mass outage.
We will provide updates as they become available.