09/02/2026
📌 Utility Billing Update (Please Read)
Over the past year, the City has been working to add an option for customers to view and pay utility bills online, as many residents requested. To do that, we had to upgrade our billing system, and the City moved to GWorks.
Since we began using the program over the last few months, we’ve discovered system bugs that have affected some meter readings and usage calculations. Our Public Works team has had to re-read meters multiple times to help correct issues and get everything accurate.
Bills were sent this month, but a small number were clearly incorrect and unusually high. We are working closely with GWorks to get these issues resolved, and we expect improvements before the next billing cycle.
✅ What you should do:
Please review your bill and usage. If something looks way off, call City Hall and we will get it fixed.
🚫 IMPORTANT:
There will be NO shutoffs, NO late fees, and NO penalties related to these bills while we work through these issues and provide proper notice.
Thank you for your patience and understanding as we improve our billing system for the community.