04/07/2026
STANLY COUNTY 911 TELECOMMUNICATOR RECOGNIZED NATIONALLY
Hayley Franklin served 30 years as a 911 Telecommunicator, dedicating her career to being the calm voice in moments of crisis. In October, she retired from full-time service as a Shift Supervisor.
Earlier this week, Hayley’s final call was recognized on NBC Nightly News —highlighting the impact of a career spent serving others behind the scenes.
While the spotlight may be new, the dedication, professionalism, and compassion she brought to every shift is something we’ve always known.
Congratulations, Hayley. Your legacy in Stanly County—and now across the nation—continues.
In Stanly County, North Carolina, dispatcher Hayley Franklin estimates she took more than 200 thousand calls, helping people in some of their hardest moments. On her last day at work before retirement, three final calls came in – from her family. Her husband and daughters telling her how much her ...