DSWD Standards Bureau

DSWD Standards Bureau Responsible for fulfilling the regulatory and quality assurance roles of DSWD. For the information of the public.

The Standards Bureau (SB) is responsible for fulfilling the regulatory and quality assurance roles of the Department along development of quality assurance measures in the management of social welfare and development offices/facilities and in the implementation of programs and services for the poor, vulnerable and the disadvantaged. It sets standards along registration, licensing of NGOs and accre

ditation of service providers and social welfare and development agencies (SWDAs) implementing social welfare and development programs and services. As the SB aims to actively engage the public through this page, we would like to remind the public that it is our goal to answer all inquiries and comments and welcome suggestions and commendations. The SB also reminds the public that all administrators of this page reserve the right to immediately hide and delete any post and/or comments from the public that is abusive, inappropriate, defamatory, obscene, misleading, offensive, and spam.

Pursuant to Memorandum Circular No. 125, work in government offices and classes at all levels in public and private scho...
13/08/2026

Pursuant to Memorandum Circular No. 125, work in government offices and classes at all levels in public and private schools in the following areas are suspended starting 3:00 p.m. on August 13, 2026:

๐Ÿ“ National Capital Region (NCR)
๐Ÿ“ Zambales
๐Ÿ“ Bataan
๐Ÿ“ Bulacan
๐Ÿ“ Pampanga
๐Ÿ“ Tarlac
๐Ÿ“ Nueva Ecija
๐Ÿ“ Cavite
๐Ÿ“ Batangas
๐Ÿ“ Rizal
๐Ÿ“ Laguna
๐Ÿ“ Quezon

Agencies involved in the delivery of basic and health services, disaster preparedness and response, and other vital services shall continue their operations and render the necessary services.

The suspension of work for private companies and offices is left to the discretion of their respective heads.

WORK AND CLASSES SUSPENDED IN SELECT AREAS ON AUGUST 13

Pursuant to Memorandum Circular No. 125, work in government offices and classes at all levels in public and private schools in the following areas are suspended starting 3:00 p.m. on August 13, 2026:

๐Ÿ“ National Capital Region (NCR)
๐Ÿ“ Zambales
๐Ÿ“ Bataan
๐Ÿ“ Bulacan
๐Ÿ“ Pampanga
๐Ÿ“ Tarlac
๐Ÿ“ Nueva Ecija
๐Ÿ“ Cavite
๐Ÿ“ Batangas
๐Ÿ“ Rizal
๐Ÿ“ Laguna
๐Ÿ“ Quezon

Agencies involved in the delivery of basic and health services, disaster preparedness and response, and other vital services shall continue their operations and render the necessary services.

The suspension of work for private companies and offices is left to the discretion of their respective heads.

๐—ฌ๐—ฒ๐˜€! ๐—”๐—ป๐—ผ๐—ป๐˜†๐—บ๐—ผ๐˜‚๐˜€ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป๐˜๐˜€ ๐—ฎ๐—ฟ๐—ฒ ๐—ฎ๐—น๐—น๐—ผ๐˜„๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ.๐Ÿ“But hereโ€™s the catch: complaints may be filed anonymously provided that...
11/08/2026

๐—ฌ๐—ฒ๐˜€! ๐—”๐—ป๐—ผ๐—ป๐˜†๐—บ๐—ผ๐˜‚๐˜€ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป๐˜๐˜€ ๐—ฎ๐—ฟ๐—ฒ ๐—ฎ๐—น๐—น๐—ผ๐˜„๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ.๐Ÿ“

But hereโ€™s the catch: complaints may be filed anonymously provided that it must contain factual allegations and verifiable leads or accompanied by documentary evidence.

The mere absence of any of the requirements is a ground for the dismissal of the complaint without prejudice to its refiling upon compliance with the same.


โค

๐—ช๐—”๐—œ๐—ง! ๐—•๐—ฎ๐—ด๐—ผ ๐—ธ๐—ฎ ๐˜‚๐—บ๐—ฎ๐—น๐—ถ๐˜€โ€ฆ๐—ฆ๐—ฎ๐—ด๐˜‚๐˜๐—ฎ๐—ป ๐—บ๐—ผ ๐—บ๐˜‚๐—ป๐—ฎ ๐—ฎ๐—ป๐—ด ๐—–๐—ฆ๐— ๐—™! ๐Ÿ“๐Ÿ“๐Ÿ“Ikaw ba ay nakatanggap ng serbisyo o nakipagtransaksyon sa kahit anong...
07/08/2026

๐—ช๐—”๐—œ๐—ง! ๐—•๐—ฎ๐—ด๐—ผ ๐—ธ๐—ฎ ๐˜‚๐—บ๐—ฎ๐—น๐—ถ๐˜€โ€ฆ๐—ฆ๐—ฎ๐—ด๐˜‚๐˜๐—ฎ๐—ป ๐—บ๐—ผ ๐—บ๐˜‚๐—ป๐—ฎ ๐—ฎ๐—ป๐—ด ๐—–๐—ฆ๐— ๐—™! ๐Ÿ“๐Ÿ“๐Ÿ“

Ikaw ba ay nakatanggap ng serbisyo o nakipagtransaksyon sa kahit anong tanggapan ng pamahalaan?

Kung oo, maaaring sagutan ang Client Satisfaction Measurement (CSM) Form o survey matapos ang inyong transaksyon.

Maaaring i-access ang KliyenTell ng DSWD sa: clientfeedback.dswd.gov.ph o i-scan ang QR code sa infographics.

Ang inyong feedback ay mahalagang batayan sa pagpapabuti ng kalidad ng aming mga serbisyo at sa pagpapaigting ng transparency, accountability, at ease of doing business sa bansa.

Sama-sama nating isulong ang mahusay, mabilis, at transparent na paghahatid ng serbisyo publiko para sa bawat Pilipino!




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๐—ฃ๐˜€๐˜€๐˜! ๐—•๐—ฎ๐˜„๐—ฎ๐—น ๐—ฎ๐—ป๐—ด ๐—ฅ๐—˜๐—— ๐—ง๐—”๐—ฃ๐—˜! โŒโŒโŒSama-sama nating isulong ang mahusay, mabilis, at transparent na paghahatid ng serbisyo pub...
06/08/2026

๐—ฃ๐˜€๐˜€๐˜! ๐—•๐—ฎ๐˜„๐—ฎ๐—น ๐—ฎ๐—ป๐—ด ๐—ฅ๐—˜๐—— ๐—ง๐—”๐—ฃ๐—˜! โŒโŒโŒ

Sama-sama nating isulong ang mahusay, mabilis, at transparent na paghahatid ng serbisyo publiko para sa bawat Pilipino, alinsunod sa Republic Act No. 11032 o ang Ease of Doing Business (EODB) and Efficient Government Service Delivery Law.

Para sa mga katanungan tungkol sa EODB Law, o mga reklamo laban sa red tape, maaaring ipadala ito sa sumusunod:

โœ”๏ธWebsite: www.arta.gov.ph
โœ”๏ธEmail: [email protected]
โœ”๏ธFacebook/Messenger: artagovph
โœ”๏ธTwitter/Instagram: artagovph
โœ”๏ธWalk-in complaint: 4th floor, Building I, UP Ayaland Technohub, Commonwealth Avenue, Diliman, Quezon City or Bagong Pilipinas
โœ”๏ธeGovPH Serbisyo Hub, Makabagong San Juan National Government Center in San Juan City
โœ”๏ธElectronic Complaint Management and Talk to TALA System (Transparency, Accountability, and Law in Action)
https://ecms.arta.gov.ph/
โœ”๏ธeGOVph Super App
โœ”๏ธHotline:1-2782 (ARTะ)



โค

PABATID SA PUBLIKO๐Ÿ“ฃSuspendido ang operasyon sa mga tanggapan ng DSWD ngayong Huwebes (Agosto 6) sa mga sumusunod na luga...
05/08/2026

PABATID SA PUBLIKO๐Ÿ“ฃ

Suspendido ang operasyon sa mga tanggapan ng DSWD ngayong Huwebes (Agosto 6) sa mga sumusunod na lugar:

โ€ข National Capital Region (NCR)
โ€ข Ilocos Sur
โ€ข La Union
โ€ข Ilocos Norte
โ€ข Apayao
โ€ข Nueva Vizcaya
โ€ข Tarlac
โ€ข Nueva Ecija
โ€ข Bataan
โ€ข Pampanga
โ€ข Bulacan
โ€ข Rizal
โ€ข Cavite
โ€ข Batangas
โ€ข Laguna
โ€ข Occidental Mindoro

Samantala, magpapatuloy ang disaster ops ng DSWD sa mga apektadong lugar ng mga Bagyong , at Habagat.

Para sa mga kliyente ng Assistance to Individuals in Crisis Situation (AICS) na naka-schedule ngayong Huwebes sa DSWD Commonwealth Satellite Office sa Paragon Place, Quezon City, maaari kayong bumalik sa ibang araw para maipagpatuloy ang inyong transaksyon.

Mag-iingat ang lahat!

โค๏ธ

๐—ž๐—จ๐— ๐—จ๐—ฆ๐—ง๐—”๐—›๐—”๐—ก: โ€œ๐—ž๐—ฎ๐—น๐—ถ๐—ป๐—ด๐—ฎโ€ ๐—ฎ๐—ป๐—ฑ โ€œ๐—จ๐—ด๐—ป๐—ฎ๐˜†๐—ฎ๐—ปโ€ ๐—ณ๐—ผ๐—ฟ ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด, ๐—จ๐—ฝ๐˜€๐—ธ๐—ถ๐—น๐—น๐—ถ๐—ป๐—ด, ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜, ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฎ๐—ป๐—ฐ๐—ฒ, ๐—›๐—ฎ๐—ฟ๐—บ๐—ผ๐—ป๐—ถ๐˜‡๐—ฒ๐—ฑ ๐—”๐—ฐ๐˜๐—ถ๐—ผ๐—ป, ๐—ฎ๐—ป๐—ฑ ๐—ก๐—ฎ...
05/08/2026

๐—ž๐—จ๐— ๐—จ๐—ฆ๐—ง๐—”๐—›๐—”๐—ก: โ€œ๐—ž๐—ฎ๐—น๐—ถ๐—ป๐—ด๐—ฎโ€ ๐—ฎ๐—ป๐—ฑ โ€œ๐—จ๐—ด๐—ป๐—ฎ๐˜†๐—ฎ๐—ปโ€ ๐—ณ๐—ผ๐—ฟ ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด, ๐—จ๐—ฝ๐˜€๐—ธ๐—ถ๐—น๐—น๐—ถ๐—ป๐—ด, ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜, ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฎ๐—ป๐—ฐ๐—ฒ, ๐—›๐—ฎ๐—ฟ๐—บ๐—ผ๐—ป๐—ถ๐˜‡๐—ฒ๐—ฑ ๐—”๐—ฐ๐˜๐—ถ๐—ผ๐—ป, ๐—ฎ๐—ป๐—ฑ ๐—ก๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—–๐—ผ๐—ผ๐—ฟ๐—ฑ๐—ถ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐Ÿซฑ๐Ÿปโ€๐Ÿซฒ๐Ÿผ

The staff of the Standards Bureau (SB) and DSWD Field Officesโ€™ Standards Sections, together with the partners from the National Authority for Child Care (NACC) and Regional Alternative Child Care Office (RACCO), engaged in a meaningful Bi-Monthly โ€œKumustahanโ€ via Google Meet on July 30, 2026 (Thursday).

The agenda of the fourth โ€œKumustahanโ€ focused on the updates on Executive Order No. 117, provisions of NACC Memorandum Circular No. 03, series of 2024, monitoring of Social Work Agencies (SWAs), institutional arrangements on handling of complaints, and new function transitions of the Standards Sections.

This activity aims to engage participants through an open dialogue to improve regulatory functions, share knowledge and updates on regulatory services, provide technical assistance, and build good relationships among colleagues and partners.


โค

๐——๐—ถ๐—ฑ ๐˜†๐—ผ๐˜‚ ๐—ธ๐—ป๐—ผ๐˜„? ๐—™๐—ผ๐—ฟ ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป๐˜ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ, ๐—ถ๐˜ ๐—บ๐˜‚๐˜€๐˜ ๐—บ๐—ฒ๐—ฒ๐˜ ๐—ฐ๐—ฒ๐—ฟ๐˜๐—ฎ๐—ถ๐—ป ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€.๐Ÿ“โ˜‘๏ธIt shall be in writing and subscribed by...
04/08/2026

๐——๐—ถ๐—ฑ ๐˜†๐—ผ๐˜‚ ๐—ธ๐—ป๐—ผ๐˜„? ๐—™๐—ผ๐—ฟ ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฎ๐—ถ๐—ป๐˜ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜ƒ๐—ฎ๐—น๐—ถ๐—ฑ, ๐—ถ๐˜ ๐—บ๐˜‚๐˜€๐˜ ๐—บ๐—ฒ๐—ฒ๐˜ ๐—ฐ๐—ฒ๐—ฟ๐˜๐—ฎ๐—ถ๐—ป ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€.๐Ÿ“

โ˜‘๏ธIt shall be in writing and subscribed by the complainant.
โ˜‘๏ธIt shall contain complete details and documentary evidence.

Read more about the full requisites of a valid complaint in the infographics.

Take note! The mere absence of any of the requirements is a ground for the dismissal of the complaint without prejudice to its refiling upon compliance with the same.

For filing of complaints, you may send it to the Standards Bureau (SB) through personal filing, registered mail, private courier, or e-mail at [email protected].


โค

๐——๐—ฆ๐—ช๐—— ๐—ฆ๐—ง๐—”๐—ก๐——๐—”๐—ฅ๐——๐—ฆ ๐—•๐—จ๐—ฅ๐—˜๐—”๐—จ ๐—ข๐—ก-๐—ง๐—›๐—˜-๐—ฆ๐—ฃ๐—ข๐—ง ๐—”๐—ก๐—š๐—˜๐—Ÿ๐—ฆ ๐—œ๐—ก ๐—ฅ๐—˜๐—— ๐—ฉ๐—˜๐—ฆ๐—ง๐—ฆ ๐—”๐—ช๐—”๐—ฅ๐——๐—˜๐—˜ ๐—™๐—ข๐—ฅ ๐—”๐—จ๐—š๐—จ๐—ฆ๐—ง 2026 โค๏ธCongratulations to Ms. Ailey Cathy D. De...
03/08/2026

๐——๐—ฆ๐—ช๐—— ๐—ฆ๐—ง๐—”๐—ก๐——๐—”๐—ฅ๐——๐—ฆ ๐—•๐—จ๐—ฅ๐—˜๐—”๐—จ ๐—ข๐—ก-๐—ง๐—›๐—˜-๐—ฆ๐—ฃ๐—ข๐—ง ๐—”๐—ก๐—š๐—˜๐—Ÿ๐—ฆ ๐—œ๐—ก ๐—ฅ๐—˜๐—— ๐—ฉ๐—˜๐—ฆ๐—ง๐—ฆ ๐—”๐—ช๐—”๐—ฅ๐——๐—˜๐—˜ ๐—™๐—ข๐—ฅ ๐—”๐—จ๐—š๐—จ๐—ฆ๐—ง 2026 โค๏ธ

Congratulations to Ms. Ailey Cathy D. De Lumen, Project Development Officer III from the Standards Monitoring and Enforcement Division (SMED), for being awarded as the On-the-Spot Angels in Red Vests for August 3, 2026! She has dedicated four (4) years of exemplary service to the DSWD. ๐ŸŽ‰

Serving with "extra love and care,โ€ Ms. De Lumen dedicated her time in providing standards monitoring and enforcement functions to social welfare and development agencies (SWDAs). She also served in the engagement of stakeholders through conduct of various activities to strengthen partnerships.๐Ÿซฑ๐Ÿปโ€๐Ÿซฒ๐Ÿผ

Toast to victory!๐Ÿฅ‚


Maligayang Buwan ng Wikang Pambansa! ๐Ÿ‡ต๐Ÿ‡ญโœจNakikiisa ang Standards Bureau (SB) sa pagdiriwang ng Buwan ng Wikang Pambansa n...
01/08/2026

Maligayang Buwan ng Wikang Pambansa! ๐Ÿ‡ต๐Ÿ‡ญโœจ

Nakikiisa ang Standards Bureau (SB) sa pagdiriwang ng Buwan ng Wikang Pambansa ngayong Agosto 2026 na may temang, โ€œWikang Filipino at AI: Kasangkapan sa Pananaliksik at Tulay sa Yaman ng Impormasyon.โ€

Binibigyang-halaga ng temang ito ang papel ng Wikang Filipino at Artificial Intelligence (AI) sa pananaliksik at bilang isang tulay sa pagpapayaman ng impormasyon.

Sama-sama nating ipalaganap ang responsableng paggamit sa Wikang Filipino at AI upang palakasin ang kakayahan ng mga Pilipino!



โค๏ธ

๐—™๐—”๐—ค๐˜€ | ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ป๐—ผ๐—บ๐—ถ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—ข๐˜‚๐˜๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ถ๐—ป๐—ด ๐—ฆ๐—ช๐—”๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—”๐˜‚๐˜…๐—ถ๐—น๐—ถ๐—ฎ๐—ฟ๐˜† ๐—ฆ๐—ช๐——๐—”๐˜€. Curious about how top social welfare ch...
30/07/2026

๐—™๐—”๐—ค๐˜€ | ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ป๐—ผ๐—บ๐—ถ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—ข๐˜‚๐˜๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ถ๐—ป๐—ด ๐—ฆ๐—ช๐—”๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—”๐˜‚๐˜…๐—ถ๐—น๐—ถ๐—ฎ๐—ฟ๐˜† ๐—ฆ๐—ช๐——๐—”๐˜€.

Curious about how top social welfare champions earn national recognition? Here is a quick breakdown of the two-level evaluation process behind the Search for Outstanding SWAs and Auxiliary SWDAs!

All the information you need is right here in the infographics below. Stay informed!



โค๏ธ

Address

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT (DSWD) Batasan Complex, Constitution Hills
Quezon City
1126

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+63289517125

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