18/05/2026
On 30 April 2026, the MWSS Regulatory Office (RO) held a "Public Information Drive (PIDr) on the Rebate Program for Maynilad Customers Affected by Water Supply Service Obligation Failure." Conducted virtually via Zoom and livestreamed on Facebook, the session was opened by MWSS RO Chief Regulator Patrick Lester N. Ty, who outlined the financial penalty imposed on Maynilad in relation to service interruptions in the southern portion of the West Concession Area from 09 to 31 March 2026.
The penalty was implemented this May through bill rebates for affected customers in the Cities of Muntinlupa, Parañaque, Las Piñas, Bacoor, and Imus. MWSS RO Deputy Administrator for Technical Regulation Evelyn B. Agustin presented the nature and scope of the Rebate Program, while Maynilad representatives briefed stakeholders on the ongoing and planned measures to address water supply issues in its service area.
The MWSS RO extends its appreciation to Maynilad customers, local chief executives, stakeholders, and media partners for their active participation and continued support. This collaborative engagement ensures that the voices of the customers are heard and that utility providers remain accountable for their service obligations.
Upholding its core values of participatory governance, transparency, and accountability, the MWSS RO will continue to empower consumers through information drives that keep the public informed of their rights and ensure their protection under existing regulatory frameworks.
