Because of the COVID-19 pandemic, the Government has established the "New Normal," which set health standards and societal protocols for the protection of the citizens and prevent the spread of COVID-19. One of the essential and crucial parts of investigation is the complaint. Hence, the DIDM must establish modern ways to bring PNP's investigation service closer to the public to further realize th
e organization's mandate. At present, all complainants must go to the nearest police station to lodge their complaints, which may post further risk to the complainant by being infected by COVID-19. Considering the present guidelines established by the Government in connection with the "New Normal" brought about by COVID-19 pandemic, and in line with the changing times especially with the availability of new technology such as smartphones and social media platforms like Facebook, this Directorate has devised an alternative way to receive complaints without having to physically appear in the police station. Police stations will be accepting complaints through their respective official page and initially process gathered information following the quidelines set forth in this policy. The term "e-Reklamo" is a portmanteau of i-reklamo and mo words which when read in Filipino language sounds like "i-reklamo mo." The term encourages everyone from all social classification to lobby their complaints through the said platform. Through this method, the processes will be shortened, and complaints will be filtered whether it will fall under general investigation, women and children matters, concerns against erring PNP personnel or those within the jurisdiction of the Katarungang Pambarangay. The "e-Reklamo" shall be established as part of the "New Normal" which conforms to new societal standards and in effect will be beneficial to both the PNP and the Filipino people.
