01/08/2026
The Local Government Unit of Agno, through the Municipal Tourism and Cultural Affairs Office, in partnership with the Department of Tourism Region I, successfully conducted the First Batch of the Filipino Brand of Service Excellence (FBSE) Training on July 31, 2026, at the Agno Municipal Conference Hall.
A total of 30 participants, composed of personnel from the Agno Tourism and Cultural Affairs Office, LGU employees, and owners and staff of accommodation establishments, actively participated in this engaging, interactive, and meaningful capacity-building program designed to elevate the quality of tourism services in the municipality.
The program formally commenced with the acknowledgment of participants by Ms. Roanne R. Nebre, Tourism Operations Officer I, followed by the welcome remarks of Mr. Oscar S. Navata, Consultant on Training and Development Service. Hon. Engr. John N. Celeste, Municipal Mayor, likewise conveyed his unwavering support for initiatives that empower Agno's tourism frontliners with the knowledge, skills, and values necessary to deliver exceptional customer service rooted in genuine Filipino hospitality.
The training-workshop was facilitated by Mr. Dennis V. Detalo, DOT Region I Filipino Brand of Service Excellence (FBSE) Trainer, who shared his expertise and inspired participants through dynamic discussions, practical activities, and valuable insights that enriched the overall learning experience.
The Filipino Brand of Service Excellence (FBSE) is a flagship program of the Department of Tourism that aims to develop tourism frontliners capable of providing world-class customer service while embodying the warmth, excellence, and hospitality that define the Filipino brand. Through initiatives like this, the Municipality of Agno continues to strengthen its commitment to delivering quality tourism services and creating memorable experiences for every visitor.
The Municipal Tourism and Cultural Affairs Office extends its heartfelt gratitude to the Department of Tourism Region I for its invaluable partnership and commitment to promoting service excellence in the tourism industry. We also express our sincere appreciation to Ms. Christine Flores and Mr. Raven John Ocon of the DOT Region I Training Department for their assistance before and throughout the conduct of the training.
Our deepest gratitude goes to Hon. Engr. John N. Celeste, Municipal Mayor, for his continued leadership and unwavering support for programs that strengthen Agno's tourism sector and empower our local tourism stakeholders.
Finally, we extend our sincere appreciation to Mr. Dennis V. Detalo for his dedication, expertise, and passion in delivering an inspiring and impactful learning experience that will help shape a culture of service excellence among Agno's tourism frontliners.
Together, let us continue building a tourism industry that reflects the very best of Agnoโwarm, welcoming, and proudly Filipino.