CUSTOMER USE GUIDELINES
We welcome your comments, questions and encourage discussion here on our page. Please remember to be polite and respectful with your comments to other users, and council staff responding to your comments and questions. If you have a request for service for council to fix or ‘do’ something, you need to call our team on 0800 734 000. While we’re monitoring comments,
we do not log one-off service requests from comments on our social media pages. When we ask for your feedback in a post or seek submissions as part of a submission process then we may record your comments and supply these to elected members as part of their decision making . That means your profile name, and comment may form part of a council report which will be on the public record on our website in the future years to come, and available to people making requests under the Local Government Act Information and Meetings Act 1987 (LGOIMA). All communication with the council over social media channels is subject to the Public Records Act 2005 as they are considered to be local authority records (as defined in the Act). All responses, posts, comments or any other activity on our page will be collected and retained for as long as is required by their approved records disposal schedule. Access to retained social media posts and responses that are no longer live on the social media channel is through our usual official information request (LGOIMA) process. If you want to share feedback with our elected members, we encourage you to make submissions during consultation processes or reach out to them. Their contact details are available here: https://www.otodc.govt.nz/about-council/mayor-councillors-and-boards
On this page, we may hide or remove comments, and may at times block users that:
• Name, or make personal attacks or defamatory statements about an individual or organisation, or role within council
• Are not relevant to council projects or services
• Make inflammatory statements that contradict the information provided
• Contain offensive comments that target or disparage any ethnic, racial, age or religious groups, gender, sexual
orientation or disability
• Reveal confidential information or disclose private information or details of elected members, staff, other Facebook users or individuals
• Are misinformation or disinformation
• Are spam or advertising
• Contain offensive language, abuse, harassment or threats
• Contain nudity, po*******hy or child abuse, or comments referring to these
• Content that is illegal, gives instructions for illegal activity or advocates illegal activities
• Posting of material that violates copyrights or trademarks of others
• Posting of material that misuses our brand and logo
• Includes offensive comments that attack political parties and attempt to push a personal political agenda
We will at times turn comments off if there are repeated breaches of the above topics, or if staff are struggling to monitor the volume of comments/questions coming in. This page must also not be used for electioneering. We will remove any post or comment about your or someone else’s nomination, intention to run for Council or election campaign. You are subject to the Terms of Service of the host site when interacting with our pages or posts. Any content you share like photos or videos on our social media pages will be subject to the host site terms and you should consult with their Terms of Service or Use. We may amend or modify these Customer Use Guidelines at any time.
