Kawerau District Council offers a request for service process - where residents can report issues that need fixing or attention in the community via phone 07 306 9009, email [email protected] or via the website. For urgent assistance with water, waste or dangerous trees, dog attacks or rushes, or noise control, please phone 07 306 9009 24/7 and our Duty Supervisor
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Kawerau District Council Social Media Community Guidelines
Updated April 2025
Kawerau District Council's social media pages are a safe space for conversation with our community. Any comments or questions that aren’t related to the original post may be removed, if these are attempts to derail the conversation. Some topics might be controversial or cause strong opinions, but we kindly request that everyone interacts respectfully with each other and with council’s social media team (we have feelings too!). The following conduct and behaviours will not be tolerated:
Kawerau District Council's social media pages must not be used for electioneering purposes. Any post - positive or negative - made by any individual specifically relating to their own - or someone else's - nomination, intention to run for Council or election campaign, will be removed immediately. Kawerau District Council reserves the right to remove contributions and followers on its social media pages that break the rules or guidelines of the relevant communities e.g. Facebook, Instagram and LinkedIn and our rules stated below. Private messages, public comments and images on the Council's social media pages must always be polite, respectful, appropriate and relevant. Repeated and/or particularly extreme offences will result in a ban from our pages. Please note, Kawerau District Council does not monitor and respond to comments and tags on external groups and pages. If you have a problem to report the correct way to do this is via our customer service team – you can report online, via email, in person or by phone and it will be logged as a request for service. Contact our customer centre via phone: 07 306 9009, email: [email protected] or through the form on our website: https://my.kaweraudc.govt.nz/do-it-online
Users of Kawerau District Council social media pages must agree not to:
swear or use offensive language
post messages or images that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
post photos or videos of people without their prior consent
post protected content copied from elsewhere e.g. infringe on copyrights or trademarks
post the same message, or very similar messages, more than once (spamming)
publicise personal information or contact details
use Kawerau District Council's Social Media pages for electioneering purposes
advertise products or services or provide endorsements
impersonate someone else
purposefully attempt to aggravate, blame or direct abuse to inflame a situation further (trolling)
post repeated comments that are irrelevant and distract from discussions related to the content posted
use KDC’s FB / Insta pages to spread disinformation that may mislead the public
Users who breach the community guidelines may have their comments hidden, deleted and in the case of repeat or serious offences, a ban may be applied. Banned users may request the ban is lifted after six months by contacting the customer centre via email. If the ban is lifted and the user continues to breach our guidelines, then a ban will be applied indefinitely.
