Malta Communications Authority - MCA

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Malta Communications Authority - MCA

The MCA is the national regulatory authority of the communications sector in Malta.

The Malta Communications Authority was set up to regulate communications services, which include, fixed and mobile telephony, Internet and TV distribution services. It also regulates the postal sector and eCommerce services and Malta’s radio spectrum resources. This year, the Authority’s mandate has been further extended to include responsibility for developing Malta’s ICT potential through innova

tion. We also implement initiatives aimed at ensuring that every business and individual has the competences to beneficially use ICT and engage in online activities. On the consumer front, we implement programmes to ensure that consumers are well informed about their rights and about the various offers available to them.

12/06/2026

⭐ 89% tal-konsumaturi huma sodisfatti bis-servizzi tat-telekomunikazzjoni tagħhom ⭐

Ir-riżultati tal-istudju tal-MCA dwar il-Kwalità tal-Esperjenza juru li l-maġġoranza kbira tal-konsumaturi Maltin għandhom esperjenza pożittiva bis-servizzi tat-telekomunikazzjoni tagħhom.

✅ 89% tar-rispondenti qalu li huma sodisfatti jew sodisfatti ħafna bis-servizzi li jużaw kuljum.

👉 Segwi l-link fil-kummenti biex issir taf aktar dwar ir-riżultati tal-istudju.

⭐ 89% of consumers are satisfied with their telecoms services ⭐

The MCA's Quality of Experience study shows that the vast majority of Maltese consumers report a positive experience with their telecoms services.

✅ 89% of respondents said they are satisfied or very satisfied with the services they use every day.

👉 Follow the link in the comments to learn more about the findings.

11/06/2026

🤝 Insaħħu l-kollaborazzjoni għal titjib fil-protezzjoni tal-konsumatur 🤝

L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) dan l-aħħar iltaqgħet mal-Awtorità ta’ Malta għall-Kompetizzjoni u l-Affarijiet tal-Konsumatur (MCCAA) bħala parti mill-kollaborazzjoni kontinwa bejn iż-żewġ awtoritajiet, stabbilita permezz tal-Memorandum ta’ Ftehim bejniethom.

Il-laqgħa kompliet issaħħaħ l-isforzi flimkien biex jiġu protetti d-drittijiet tal-konsumatur, b'mod partikolari fis-settur tal-komunikazzjonijiet u fl-ambjent diġitali. Fost is-suġġetti diskussi kien hemm l-ilmenti u l-mistoqsijiet li rċevew iż-żewġ Awtoritajiet, tagħrif mill-istudju tal-MCA dwar il-Kwalità tal-Esperjenza, in-Notifika tad-Deċiżjoni dwar il-Kwalità tas-Servizz, kif ukoll ix-xogħol li għaddej biex jiġu miġġielda komunikazzjonijiet qarrieqa.

L-MCA u l-MCCAA jibqgħu impenjati li jkomplu jsaħħu l-kollaborazzjoni bejniethom sabiex il-konsumaturi jgawdu minn protezzjoni u informazzjoni aħjar.

🤝 Strengthening collaboration for better consumer protection 🤝

The Malta Communications Authority (MCA) recently met with the MCCAA - Malta Competition and Consumer Affairs Authority as part of the ongoing collaboration established through their Memorandum of Understanding.

The meeting reinforced joint efforts to safeguard consumer rights, particularly within the communications sector and digital markets. Discussions focused on key consumer-related matters, including complaints and enquiries received by both Authorities, insights from the MCA’s Quality of Experience study, the Decision Notice on Quality of Services, and ongoing initiatives aimed at combating scam communications.

The MCA and the MCCAA remain committed to further strengthening their collaboration to ensure that consumers benefit from enhanced protection and access to information.

10/06/2026

📊 Nifhmu aħjar l-esperjenza tal-konsumaturi.

📻 Illum fil-11:00am fuq Net FM

Yanika Bugeja, rappreżentanta tal-MCA, ser tingħaqad ma’ Marbeck Spiteri biex titkellem dwar studju li wettqet l-Awtorità iktar kmieni din is-sena. Dan l-istudju jħares lejn il-Kwalità tal-Esperjenza ta’ konsumaturi lokali bis-servizzi tat-telekomunikazzjoni.

🔗 Agħfas fuq il-link li tinsab fil-kummenti biex tisma’ d-diskussjoni.

09/06/2026

🧠 Għall-MCA, wara kull rwol u kull titlu hemm persuna; u dik il-persuna għandha importanza.

Għalhekk, l-Awtorità żżomm il-benesseri mentali tal-impjegati bħala prijorità, biex trawwem ambjent tax-xogħol b’saħħtu u ta’ għajnuna għal kulħadd.

💬 Ir-Richmond Foundation tat sessjoni ta’ taħriġ lill-impjegati tal-MCA, u ġew diskussi diversi suġġetti, fosthom:
👉 il-fatturi li jaffettwaw il-benesseri mentali
👉 kif nagħrfu sinjali ta’ sfidi fis-saħħa mentali
👉 strateġiji ta’ kura personali li jagħmlu differenza
👉 servizzi ta’ sapport disponibbli

💡 In-nies huma l-mutur ta' kull organizzazzjoni, u ambjent tax-xogħol b’saħħtu jinbena pass pass u flimkien.

🧠 For the MCA, behind every role and every title there is a person; and that person matters.

That is why the Authority places the mental wellbeing of its employees at the heart of what it does, fostering a healthy and supportive workplace for everyone.

💬 The Richmond Foundation - Malta delivered a training session for MCA employees, covering a range of topics including:
👉 the factors that influence mental wellbeing
👉 how to recognise signs of mental health challenges
👉 self-care strategies that make a real difference
👉 available support services

💡 People are the engine of every organisation – and a healthy workplace is built one step at a time, together.

04/06/2026

L-Awtorità ta’ Malta dwar il-Komunikazzjoni tawgura lill-Ministru Silvio Schembri għall-ħatra mill-ġdid tiegħu bħala Ministru għall-Ekonomija, it-Teknoloġija u l-Proġetti Strateġiċi. L-Awtorità tħares ’il quddiem biex tkompli bil-ħidma tagħha b’appoġġ għall-ekonomija u s-soċjetà diġitali ta’ Malta għall-ġid ta’ kulħadd.

The Malta Communications Authority congratulates Minister Silvio Schembri on his re-appointment as Minister for the Economy, Technology and Strategic Projects. The Authority looks forward to continuing its work in support of Malta’s digital economy and society for the benefit of all.

03/06/2026

👋 Niltaqgħu ma' Allen

Allen qed jiċċelebra sentejn jaħdem mal-Awtorità ta' Malta dwar il-Komunikazzjoni (MCA). Bħala parti mill-funzjoni tal-Immaniġġjar tal-Informazzjoni u l-Iżvilupp fl-MCA, ir-rwol tiegħu huwa dinamiku u varjat. Ix-xogħol tiegħu jvarja minn sistemi tal-IT għal li jiżgura li s-siti elettroniċi tas-settur pubbliku jilħqu l-istandards tad-Direttiva tal-UE dwar l-Aċċessibbiltà tal-Web, biex is-servizzi diġitali jkunu aċċessibbli għal kulħadd.

💬 “L-Awtorità topera b’livell ta’ serjetà istituzzjonali li tisfidak tagħti l-aħjar tiegħek. Ix-xogħol tiegħi fl-MCA wassalni biex nikber b’modi li ma stennejtx.”

💬 “L-ewwel impressjoni li kelli fuq l-MCA kienet li magħmulha minn tim żgħir imma kapaċi. Ma kontx antiċipajt il-firxa wiesgħa ta’ oqsma li tħaddan. Hija Awtorità effiċjenti b’impatt notevoli, u dan huwa msaħħaħ aktar permezz tal-livell tal-persuni li jaħdmu fiha. Id-dedikazzjoni tagħhom lejn ix-xogħol tinħass immedjatament.”

Għalkemm għaddew biss sentejn, Allen sar parti integrali mit-tim tal-MCA – affidabbli, aċċessibbli u dejjem disponibbli meta hemm bżonnu. L-esperjenza tiegħu tirrifletti l-impenn tal-MCA li tassigura li s-servizzi diġitali huma aċċessibbli għal kulħadd, filwaqt li tagħmel impatt sinifikanti permezz ta’ xogħolha.

👋 Meet Allen

Allen is celebrating 2 years with the Malta Communications Authority (MCA). As part of the Information Management and Development Unit at the MCA, Allen’s role is fast paced and varied. His work ranges from IT systems to helping ensure public sector websites meet EU Web Accessibility Directive standards, making digital services inclusive for all citizens.

💬 “The Authority operates at a level of institutional seriousness that challenges you to perform at your best. Working at the MCA has pushed me to grow in ways I did not anticipate."

💬 “My first impression of the MCA was of a small yet capable team. I had not anticipated the wide range of what the MCA handles. It is a lean Authority with a remarkable impact, and what amplifies that further is the calibre of the people. Their dedication to the work is something you sense immediately.”

Two years in, Allen has become an integral part of the MCA team – dependable, approachable and always just a call away when needed. His experience reflects the MCA’s commitment to ensuring digital services are accessible to all, while making a meaningful impact through its work.

02/06/2026

♾️ 25 Sena ta’ Innovazzjoni u Konnessjoni

🗓️ Fl-2007: L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) tat id-Dritt tal-Użu tal-Frekwenzi tar-Radju għall-Operat ta' 3G Network fil-Komunikazzjoni tal-Mobile.

L-MCA tat id-dritt tal-użu ta’ frekwenzi tar-radju biex tippermetti t-tnedija ta’ 3G networks għall-mobiles f'Malta – pass importanti ’l quddiem fil-komunikazzjoni permezz tal-mobile, li appoġġja servizzi tad-data aktar mgħaġġla u konnettività aħjar.

📱 Billi ffaċilitajna l-introduzzjoni tat-teknoloġija 3G, wittejna t-triq għal aċċess aħjar għall-internet u ppermettejna servizzi ġodda u esperjenza aħjar għall-utenti. Dan il-pass kien il-bidu ta' era ġdida fil-konnettività tal-mobile, li ffurmat l-evoluzzjoni lejn in-networks mgħaġġla tal-lum.

MCA@25: Nirregolaw għal Futur Diġitali Konness

♾️ 25 Years of Innovation and Connection

🗓️ In 2007: The Malta Communications Authority (MCA) granted rights of use of radio frequencies for the operation of a 3G mobile communications network.

The MCA enabled the rollout of 3G mobile networks in Malta – a major step forward in mobile communications, supporting faster data services and enhanced connectivity.

📱 By facilitating 3G technology, we paved the way for improved mobile internet access, enabling new services and a better user experience. This milestone marked the beginning of a new era in mobile connectivity, shaping the evolution towards today's high-speed networks.

MCA@25: Regulating for a Connected Digital Future

14/05/2026

🚨📞 TWISSIJA DWAR SCAMS 🚨📞

L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) ġiet infurmata dwar sensiela ta’ telefonati qarrieqa mmirati lejn il-pubbliku. ⚠️

Il-frodisti qed jiffalsifikaw numri tal-mobile lokali 📱 biex jimpersonaw rappreżentanti tal-operaturi tat-telekomunikazzjoni, u jippreżentaw offerti, skontijiet jew opportunitajiet foloz lill-persuna li tirċievi t-telefonata.

🛑 Oqgħod attent: qatt taqsam informazzjoni personali jew sensittiva – bħal dettalji tal-kont bankarju 💳, usernames 👤, jew passwords 🔑 – waqt telefonata, għax l-intenzjoni vera tal-iscammers hija li jiksbu mingħandek din l-informazzjoni sabiex iqarrqu bik u jiffrodawk.

📵 Meta jkollok dubju, aqta’ t-telefonata u ċempel int lill-operatur tiegħek fuq in-numru uffiċjali tas-servizz tal-konsumatur tagħhom.

ℹ️ Għal aktar informazzjoni dwar telefonati qarrieqa, agħti titwila lill-Mistoqsijiet li Jsiru Ta’ Spiss fuq is-sit tal-MCA – tista’ ssib il-ħolqa għal din il-paġna fl-ewwel kumment. 🔗

🚨📞 SCAM ALERT 🚨📞

The Malta Communications Authority (MCA) has been alerted to a series of scam calls targeting the public. ⚠️

Scammers are spoofing (falsifying) local mobile numbers 📱 to impersonate representatives of telecom providers, and presenting fake offers, discounts or opportunities to the called party.

🛑 Be cautious: never share personal or sensitive information – such as bank account details 💳, usernames 👤 or passwords 🔑 – whilst in a call, as the scammers’ real intention is to obtain such information to scam you and commit fraud!

📵 When in doubt, hang up and call your provider on their official customer care number.

ℹ️ For more information on scam calls, check out the Frequently Asked Questions on the MCA’s website – link to this page in the first comment. 🔗

12/05/2026

📻 Illum fuq Radju Malta: kif tagħżel servizz tat-telekomunikazzjoni

🕒 10:00am
📻 Minn Jum Għal Jum

Il-kollega tagħna Yanika Bugeja, flimkien mal-preżentatriċi Theresa Gauci se jiddiskutu kif wieħed jista' jabbona għal servizz tat-telekomunikazzjoni u x'passi għandu jieħu. Matul din id-diskussjoni, Yanika se tispjega wkoll il-benefiċċji tas-sit elettroniku Telecosts.com u kif dan jista' jkun għodda utli għall-konsumaturi.

Agħfas il-link fil-kummenti biex titgħallem dwar dan is-suġġett.

05/05/2026

👋 Niltaqgħu ma Yanika

Jekk issegwu r-radju jew it-TV, hemm ċans tajjeb li diġà smajtu jew rajtu lil Yanika... il-vuċi u l-wiċċ li jiċċaraw dawk is-suġġetti tekniċi li mhux dejjem faċli tifhimhom 🎙️📺

Yanika qed tiċċelebra 14-il sena mal-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA). L-irwol prinċipali tagħha hu li jgħin il-pubbliku jifhem aħjar is-setturi regolati mill-MCA.

Permezz tal-preżenza tagħha fuq it-TV u r-radju, hija toħloq rabta bejn suġġetti tekniċi u kumplessi mal-udjenza, u tiżgura li x-xogħol tal-Awtorità jiġi kkomunikat b’mod ċar u miftiehem.

Ir-rwol tagħha dejjem qed jevolvi u dan iżommha motivata biex taffaċċja sfidi ġodda, filwaqt li t-tim professjonali u s-sapport li ssib mill-MCA jagħmel il-vjaġġ tagħha wieħed tassew sodisfaċenti.

💬 “Inħoss li xogħli jikkontribwixxi għall-missjoni tal-Awtorità billi nwassal għarfien dwar x’tagħmel l-MCA u billi nispjega informazzjoni teknika b’mod li tkun faċli biex tinftiehem.”

💬 “Rari jkolli jumejn l-istess! In-nies li naħdem magħhom jagħmlu anke l-aktar ġranet diffiċli pjaċevoli. Li nkun imdawra b’kollegi professjonali u kompetenti verament tagħmel differenza.”

Il-passjoni ta’ Yanika lejn xogħolha tirrifletti l-impenn u d-dedikazzjoni tal-MCA lejn il-pubbliku.

👋 Meet Yanika

If you follow radio or TV, there’s a good chance you’ve already heard or seen Yanika… the voice and face that help make those technical topics a lot easier to understand 🎙️📺

Yanika is celebrating 14 years with the Malta Communications Authority (MCA). Her main role is to help the public better understand the sectors regulated by the MCA.

Through her presence on TV and radio, she bridges the gap between complex technical subjects and the audience, ensuring that the Authority’s work is communicated clearly and in an understandable way.

Her role is constantly evolving, which keeps her motivated to take on new challenges, while the professional and supportive team at the MCA makes her journey a truly rewarding one.

💬 “I feel that my work contributes to the Authority’s mission by raising awareness of what the MCA does and by explaining technical information in a way that is easy to understand.”

💬 “No two days are the same! The people I work with make even the most challenging days enjoyable. Being surrounded by professional, competent colleagues truly makes a difference.”

Yanika’s passion for her work reflects the MCA’s commitment and dedication towards the public.

Address

Valletta Waterfront, Pinto Wharf
Floriana
FRN1913

Telephone

+356 21336840

Website

http://www.mca.org.mt/

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