25/08/2026
🌳 Under the Tree Series | Strengthening Citizen-Centred Public Service in Isiolo
The 2nd Edition of the Kenya School of Government’s (KSG) Under the Tree Series (UTTS) is underway in Wabera Ward, Isiolo County, bringing government institutions and communities together to strengthen public service delivery, citizen engagement and access to government services.
A key component of the four-day engagement is the Customer Service Excellence Programme for National Police Service Officers, which is equipping 100 officers with knowledge, skills and attitudes to provide professional, respectful and citizen-centred services.
The programme forms part of KSG’s broader commitment to strengthening the capacity of public institutions while creating opportunities for government and citizens to engage directly on issues affecting service delivery.
The engagement brings together the National Police Service, Huduma kenya, National Government Administration, Isiolo County Government, NG-CDF, Energy & Petroleum Regulatory Authority, Intergovernmental Relations Technical Committee-IGRTC, National Social Security Fund (NSSF Kenya), Asal Research & Resilience Programme - ASREP - Africa, MID-P, National Industrial Training Authority - NITA, NACADA and other partners.
The multi-agency approach reflects the essence of the Under the Tree Series- bringing government closer to citizens, facilitating access to services, strengthening institutional capacity and creating spaces for meaningful citizen engagement.
Through Initiaive, KSG continues to take public service capacity development and government services to the community, strengthening both the institutions that serve citizens and the communities they serve.
Prof. Nura Mohamed, Ph.D, EBS