Office of Utilities Regulation Jamaica

Office of Utilities Regulation Jamaica The Office of Utilities Regulation (OUR) was established by an Act of Parliament in 1995 to regulate the operations of utility companies.

Operations began in January 1997. The role of the Office of Utilities Regulation (OUR), as an independent Regulator, is often misunderstood, particularly by the largest stakeholder group - consumers. It is a general belief that if you are not for me then you are against me! However, the Regulator has an obligation to be objective, transparent and impartial. Our mandate is to provide an avenue of A

ppeal for consumers who have grievances with the utility companies. Contrary to general belief, the OUR is NOT a consumer advocacy group. The OUR has also been recognized internationally for the pioneering role it has played in the regional development of independent regulation and the liberalization of the telecommunications sector. The OUR is responsible for the regulation of Electricity, Water and Sewerage, and Telecommunications (Telephony and Internet) sectors in Jamaica.

The OUR is happy to be participating in the NCSC Ageing Fair 2026! Visit our tent on Thursday, September 10, from 9:00 a...
07/09/2026

The OUR is happy to be participating in the NCSC Ageing Fair 2026! Visit our tent on Thursday, September 10, from 9:00 a.m. to 4:00 p.m. at Emancipation Park. Come talk with our team about your utility matters!

Borrow knowledge that goes beyond the classroom. Visit the OUR Information Centre for resources on water, electricity, t...
07/09/2026

Borrow knowledge that goes beyond the classroom. Visit the OUR Information Centre for resources on water, electricity, telecommunications, regulation, and consumer protection. Contact Us: [email protected]

You don’t have to ‘wul up your stress’.This week, OUR's resident advisor, Lorna encourages a customer to contact OUR aft...
04/09/2026

You don’t have to ‘wul up your stress’.This week, OUR's resident advisor, Lorna encourages a customer to contact OUR after experiencing ongoing spotty signal.
Catch the full story here: https://youtu.be/GjYHgnkCzO4

How are we building a resilient telecom sector? Our Director-General, Ansord Hewitt, recently joined the conversation wi...
03/09/2026

How are we building a resilient telecom sector? Our Director-General, Ansord Hewitt, recently joined the conversation with regional experts on the future of telecommunications regulation and digital transformation across the Caribbean at CANTO 2026.

There is nothing to gain from destroying critical infrastructure that keeps us connected. If you see something, say some...
02/09/2026

There is nothing to gain from destroying critical infrastructure that keeps us connected. If you see something, say something to your utility provider or the police.

The Office of Utilities Regulation (OUR) wishes all students, teachers, and parents a successful, safe, and rewarding sc...
01/09/2026

The Office of Utilities Regulation (OUR) wishes all students, teachers, and parents a successful, safe, and rewarding school year. Let's make every watt and every drop count!

Should you receive more than 2 consecutive estimated bills from your service provider without a valid reason you may be ...
01/09/2026

Should you receive more than 2 consecutive estimated bills from your service provider without a valid reason you may be entitled to compensation under the Guaranteed Standards.
https://bit.ly/GSFYI

If a residential property is converted into a commercial hub, the utility provider may reclassify the account and apply ...
29/08/2026

If a residential property is converted into a commercial hub, the utility provider may reclassify the account and apply commercial rates. Stay informed and avoid surprises on your bill!​

Nominations are open and we are on the edge of our seats! Who will take home the trophies, especially with 2 new categor...
28/08/2026

Nominations are open and we are on the edge of our seats! Who will take home the trophies, especially with 2 new categories? Learn more in this week’s ITO.
Watch it here : https://youtu.be/yFFaWePRBWY

Address

Kingston

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

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