30/11/2023
1.Non-flow of COD Amount: If the COD article has been processed correctly, and the amount is reflected in the wallet but not in the SAP DTR, the concerned account office can update the delivery status of the COD article in DPMS -BO Articles Returns option, provided voucher posting is not done so far. After updating the delivery status, the amount will be reflected in the SAP Daily account for the current date.
2.Non-flow of VP Amount: If the VP article has been delivered and VPMO booked procedurally, the amount will reflect in the wallet balance. However, based on the user-reported issues, it has been observed that in majority of the cases, VPMO booking amount is reflected in SAP daily account, but VP delivered status is not updated in DPMS DPMS -BO Articles Returns option. In such cases, the concerned account office can update the delivery status in DPMS.
3. Non-flow of EMO Paid Amount: If the EMO has been updated and the amount is reflected in the wallet but not in the SAP DTR, the concerned account office can update the delivery status in DPMS DPMS -BO Articles Returns option, provided voucher posting is not done so far. After updating the delivery status, the amount will be reflected in the SAP Daily account for the current date.
4. Non-flow of Registered, Speed, and Parcel Booking Amount: If the amount is reflected in the wallet balance but not in the SAP DTR, the concerned account office can adjust the balance by posting the amount into the relevant GL in SAP, after verifying the transaction reports in DARPAN Device.
5. Non-flow of EMO Booking Amount: If the EMO is not available in the DPMS tracking, and the amount is not reflected in SAP DTR, the concerned account office can re-book the EMO in POS under the EMO re-booking option, selecting the appropriate Branch office.
6. Non-flow of Stamp Sale Amount: If the transaction amount is reflected in the wallet balance and stamps are deducted in the DARPAN Application but not reflected in the SAP DTR, the
