22/07/2022
(Har-Dam) Hard District Administration Public Grievance Management System is a good governance initiative by District Administration Harda to provide responsive and transparent administration. It is a whatsapp based Bot platform for District Administration to connect with the citizens, and know about their problems in a faceless manner. The system allows applicant to register his/her complaints on whatsapp without having to physically come to government office. The system has provision of providing online receipt to complainant in form of PDF file and also forwards the complaint to relevant district/ block officers for redressal. We hope this Bot based grievance redressal system will provide efficient solution of people’s problems and will improve the trust quotient between the citizens and administration.
