Department of Administrative Reforms and Public Grievances (DARPG), Government o

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Department of Administrative Reforms and Public Grievances (DARPG), Government o The Department of Administrative Reforms and Public Grievances is also known by its acronym DARPG

On December 10, 1985 Ministry of Personnel and Training, Administrative Reforms, Public Grievances and Pensions was re-designated as the Ministry of Personnel, Public Grievances and Pensions with three departments namely, Department of Personnel and Training (DOPT), Department of Administrative Reforms and Public Grievances (DARPG) and Department of Pension and Pensioners Welfare. DARPG is the nod

al agency of the Government of India for administrative reforms as well as redressal of public grievances relating to the states in general and those pertaining to Central Government agencies in particular. Vision of DARPG is to Facilitate pursuit of excellence in governance for the benefit of all citizens.

Hon'ble MoS (PP) Dr. launched the CPGRAMS AI-enabled Voice Chatbot at Kartavya Bhawan, New Delhi, today, 30.05.2026.The...
30/05/2026

Hon'ble MoS (PP) Dr. launched the CPGRAMS AI-enabled Voice Chatbot at Kartavya Bhawan, New Delhi, today, 30.05.2026.

The Chatbot is a voice interfaced, citizen-friendly, multilingual grievance redressal platform on the CPGRAMS portal.

Dr. Jitendra Singh termed the transformation to the AI-enabled Voice Chatbot as the Democratization of the Public Grievance Mechanism in the nation, showcasing the Government’s unwavering commitment to enhance Ease of Use for accessing public services.

The Chatbot lets citizens lodge grievances simply by speaking, in their own language, through a complete voice-based journey.

It automatically understands the concern and routes it to the correct Ministry/Department, identifying category & sub-category of the Grievances with no complex structures to navigate.

Powered by 's speech & language technologies, it offers a seamless experience across 22 Indian languages under the 8th Schedule.

Built on a secure, self-hosted architecture ensuring data privacy, the Chatbot is a decisive step towards making grievance redressal accessible to every citizen.

Registrations are OPEN for the 29th National Conference on e-Governance.Join distinguished policymakers, government offi...
29/05/2026

Registrations are OPEN for the 29th National Conference on e-Governance.

Join distinguished policymakers, government officials, researchers, innovators, academia, start-ups, and industry representatives for meaningful deliberations on the future of digital governance in India.

Theme:
🔹 “Viksit Bharat 2047: AI-enabled, Data-Driven & Secure Digital Governance”

The conference will highlight pioneering e-Governance initiatives, AI-driven innovations, secure digital ecosystems, smart governance practices, and technology-led citizen service delivery models.

📍 Jaipur, Rajasthan
📅 25–26 June 2026

Register now at 👉 http://www.nceg.gov.in



Through effective grievance redressal, is resolving citizen concerns promptly, enhancing trust in governance, and crea...
29/05/2026

Through effective grievance redressal, is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

CPGRAMS Resolves Delayed Academic Speed Post

Through effective grievance redressal, is resolving citizen concerns promptly, enhancing trust in governance, and crea...
29/05/2026

Through effective grievance redressal, is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

CPGRAMS Resolves YONO Account Access Issue

Hon’ble MoS (PP) Dr. Jitendra Singh will launch the CPGRAMS AI Chatbot tomorrow, 30 May 2026 at Kartavya Bhawan, New Del...
29/05/2026

Hon’ble MoS (PP) Dr. Jitendra Singh will launch the CPGRAMS AI Chatbot tomorrow, 30 May 2026 at Kartavya Bhawan, New Delhi.

DARPG, in collaboration with Bhashini, has developed the chatbot "SAMADHAN DIDI" that understands citizen inputs, analyzes grievances, and automatically identifies the relevant Ministry, Department, and grievance category, making the grievance filing process more seamless and user-friendly.

A significant step towards leveraging Artificial Intelligence for responsive, inclusive, and citizen-centric governance.

29/05/2026

Top 3 States in the month of April 2026 which are leading in grievance disposal through , demonstrating commitment towards citizen-centric governance and efficient public service delivery.

Faster resolution. Greater accountability. Better governance.

Update – 27th May, 2026Empowering citizens through effective grievance redressal!On 27th May, 2026, a total of 12,528 ...
29/05/2026

Update – 27th May, 2026

Empowering citizens through effective grievance redressal!

On 27th May, 2026, a total of 12,528 grievances were resolved across Central Ministries/Departments and States/UTs on the portal

Central Ministries/Departments: 8,638 grievances resolved, with the Ministry of Labour and Employment leading at 1,477

Appeals: 2,100 disposed of, with the Ministry of Labour and Employment disposing of the most (471)

States/UTs: 3,890 grievances resolved, led by Uttar Pradesh with 2,028 disposals

Update – 26th May, 2026Empowering citizens through effective grievance redressal!On 26th May, 2026, a total of 11,755 ...
27/05/2026

Update – 26th May, 2026

Empowering citizens through effective grievance redressal!

On 26th May, 2026, a total of 11,755 grievances were resolved across Central Ministries/Departments and States/UTs on the portal

Central Ministries/Departments: 8,483 grievances resolved, with the Ministry of Labour and Employment leading at 1,279

Appeals: 1,532 disposed of, with the Ministry of Labour and Employment disposing of the most (436)

States/UTs: 3,272 grievances resolved, led by Uttar Pradesh with 1,287 disposals

Address

Sardar Patel Bhawan, Parliment Street
Delhi
110001

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm

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