Housing Services

Housing Services City of York Council Housing and Building page for our tenants and leaseholders. We are active 9am-5

Thinking about making improvements to your property?For lots of alterations you need permission from your Housing Manage...
09/06/2026

Thinking about making improvements to your property?
For lots of alterations you need permission from your Housing Management Officer (HMO).
For further information and to check here which alterations you need permission for see www.york.gov.uk/ImprovingYourHome

We are committed to supporting our tenants and want to make sure you can access our services equally.Please let us know ...
08/06/2026

We are committed to supporting our tenants and want to make sure you can access our services equally.
Please let us know about your needs and if we can do anything to make things easier/better for you when we deliver our services (e.g. large print text, more time to answer the door).
You can let us know what adjustment you need and why you need it by:
• letter to Housing Service Improvements, West Offices, Station Rise, York YO1 6GA
• email to [email protected]
• phone to any housing service area

If you are having problems with antisocial noise, you can report these online at www.york.gov.uk/NoisePollution Alternat...
05/06/2026

If you are having problems with antisocial noise, you can report these online at www.york.gov.uk/NoisePollution
Alternatively, contact our Neighbourhood Enforcement Team for help with noise problems from domestic premises. You can find their details at www.york.gov.uk/noise
For out of hours noise complaints contact our Noise Patrol (Friday and Saturday, 9pm to 2.30am) on 01904 551555 or email [email protected]

This week's bidding cycle is now open.For those with an active housing application, you have until midnight on Tuesday 9...
04/06/2026

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 9 June to show an interest in any properties.

This week there are 11 properties:
1x 0 bed property
7x 1 bed properties
3x 2 bed properties

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

Register for the Open Housing portal at www.york.gov.uk/OpenHousingOur portal brings together housing services, and regi...
03/06/2026

Register for the Open Housing portal at www.york.gov.uk/OpenHousing

Our portal brings together housing services, and registering will allow you to:
• apply for housing
• check your rent account
• make a payment
• send a message
• email your Housing Management Officer
• view your repairs
• report anti-social behaviour

You can set up or log in to your Open Housing account online, using your tenancy reference, which starts "1900" or "600", or your application reference which starts "800".

We know you might not have a lot of time or that meetings might not be for you. You can still let us know what you think...
02/06/2026

We know you might not have a lot of time or that meetings might not be for you. You can still let us know what you think by joining our Tenant Voice Panel.

All you need to do is read an email or a letter and reply with your feedback – that’s it. Your feedback will help to improve our services.

Interested? See www.york.gov.uk/resident-tenant-involvement/tenant-voice-panel, phone 01904 552097 or email [email protected]

We need to let our empty properties quickly to families who are waiting for a new home. Help us by making sure your home...
29/05/2026

We need to let our empty properties quickly to families who are waiting for a new home.
Help us by making sure your home meets our Moving Out Standard which you can find on our website at www.york.gov.uk/MovingOutStandard

Looking to rent a garage in York?You don't have to live in York, or be a council tenant, to rent one of our garages.This...
28/05/2026

Looking to rent a garage in York?

You don't have to live in York, or be a council tenant, to rent one of our garages.

This week's garage bidding cycle is now open so visit www.york.gov.uk/AvailableCouncilGarages for further information.

We are now accepting bids for garages at 5 locations.

Restrictions may apply to some garages.

Address

Station Rise
York

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 10am - 3pm

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