02/09/2026
YEOVIL TOWN COUNCIL SOCIAL MEDIA HOUSE RULES
Welcome to the official page of Yeovil Town Council.
We encourage residents, businesses and community organisations to engage with us and participate in constructive discussion. We welcome comments, questions, feedback and differing viewpoints.
To help maintain a safe, respectful and productive environment for everyone, we ask users to follow these House Rules.
We welcome content that:
- Relates to Council services, activities, consultations, events and decisions;
- Is relevant to the topic being discussed;
- Is respectful and constructive;
- Contributes positively to community discussion; and
- Is lawful and accurate.
We may hide, remove or report content that:
- Is abusive, threatening, intimidating or offensive;
- Contains harassment, bullying or personal attacks;
- Is discriminatory, hateful or promotes hostility towards any individual or group;
- Contains defamatory, malicious or knowingly false statements;
- Includes personal, confidential or sensitive information about any individual;
- Breaches data protection, privacy, copyright or other legal rights;
- Encourages, promotes or incites unlawful activity;
- Is obscene, indecent or otherwise inappropriate;
- Constitutes spam, repetitive posting or commercial advertising;
- Contains fraudulent, misleading or deceptive content;
- Impersonates another person or organisation;
- Is intended to disrupt discussion or provoke others; or
-Otherwise breaches the Council's Social Media Policy.
Fair Moderation
Yeovil Town Council supports open and democratic discussion.
Comments will not be removed solely because they are critical of the Council, its decisions, policies, services, Councillors or officers, provided they are lawful, relevant and expressed respectfully.
Moderation decisions will be applied fairly, consistently and proportionately.
Repeated Breaches
Where users repeatedly breach these House Rules, the Council may restrict, mute or block access to its social media channels.
Complaints and Service Requests
Social media is not monitored continuously and should not be used for:
- Emergency situations;
- Reporting crimes;
- Safeguarding concerns; or
- Urgent service requests.
Please contact the appropriate emergency service or authority where urgent action is required.
Complaints regarding Council services, Councillors or officers should normally be submitted through the Council's formal complaints procedures available on the Council's website.
Privacy
Please do not publish personal information about yourself or others in comments or messages.
Content posted on this page may form part of the Council's records and may be subject to disclosure in accordance with legal requirements.
Thank you for helping us maintain a respectful and informative community forum.
Yeovil Town Council