29/03/2025
Guess who’s come out on top for customer service… again?
While other energy companies are making headlines for many negative reasons, Utility Warehouse has just been ranked the best energy supplier for customer service, for the second quarter in a row!
✅ Fast response times – Just 1 minute 14 seconds on the phone and 99.3% of emails answered within 2 days
✅ Fewer complaints – Only 25.3 per 10,000 customers
✅ More than just energy – Customers can bundle broadband, mobile, and insurance into a single simple bill
At UW it’s all about people helping people, whether that’s our customer service teams or Partners, like myself, supporting their local communities.
Proud to be part of a company that puts customers first!
Citizens Advice ranked the country's biggest suppliers on their customer complaints, and how long they took to answer calls and emails.
