11/06/2026
We’ve heard your feedback and we know what matters most is the service you receive in your home. 💙
We’re making some practical changes to improve how this works for you:
- A simpler, more flexible way to book repairs at a time that works for you 🔧
- Clear updates so you can track your repair from start to finish without chasing 📱
- Better tools for our teams to help fix issues right, first time 🛠️
We know this hasn’t always worked as it should, and these changes are focused on making a real difference to your day-to-day experience at home.