First Community Health and Care

First Community Health and Care We deliver front-line NHS services, providing first-rate care, through our first-rate people, offering first-rate value to our local community.

24/06/2026

SECAmb is currently responding to a number of patients who are stranded in traffic on the M25 between five and six in Surrey following an earlier road traffic collision which resulted in lane closures.

The resulting congestion has been severe and prolonged, with some vehicles stationary for several hours during today’s Red Heat Alert.

This has resulted in a number of calls from people suffering from heat related illnesses including a number of coach passengers.

Heavy traffic is making it challenging for ambulance clinicians to reach some patients as quickly as we would like and we are working closely with partner agencies to improve access and prioritise those most in need.

Public advice:
• Please avoid the M25 on the Kent/Surrey border if possible
• Allow emergency services space to access those in need
• If you are in stationary traffic, stay hydrated if possible

We thank the public for their patience while we respond

24/06/2026

Heat exhaustion can make you feel unwell and experience dizziness, headaches, tiredness, excessive sweating and feeling or being sick.

It's not usually a medical emergency, as long as you can cool down within 30 minutes.

If someone has heat exhaustion:

✅ Move them to a cool place
✅ Remove all unnecessary clothing like a jacket or socks
✅ Give them plenty of water – isotonic sports drinks or oral rehydration sachets can also help replace salt lost through sweating
✅ Cool their skin – spray or sponge them with cool water and fan them
✅ Stay with them until they're better

23/06/2026

Advice on summer topics such as keeping safe during a heatwave, preparing for summer weather, and how you keep up to date with the latest news and events.

22/06/2026

Very hot weather is forecast in Surrey this week.

Look out for symptoms of heat related illnesses in yourself and others during hot weather. If you or others feel dizzy, weak, sick or are intensely thirsty during hot weather, this may be heat exhaustion. Move to a cool place, rehydrate and cool your body down. Seek medical attention if you feel unusual symptoms or if symptoms persist.

More information is available on the NHS website: https://orlo.uk/yBFLi

22/06/2026

Critical Incident Declared – East Surrey Hospital

Surrey and Sussex Healthcare NHS Trust has declared a Critical Incident due to very high demand at East Surrey Hospital, particularly across emergency care services. This has been exacerbated by the high temperatures we are experiencing.

Please help us help you by ensuring care is available for those most in need by using the right service:

- Use local pharmacies
- Your GP
- Walk-in centres (Crawley UTC, Caterham MIU, East Grinstead MIU and Horsham MIU)
- The NHS App or NHS 111 for urgent advice
- Only call 999 or attend A&E in a life-threatening emergency

Some non-urgent appointments may need to be rescheduled. Please continue to attend unless you are contacted. Urgent and cancer care remain our prioritised.

If you have a loved one ready for discharge, your support in helping them return home safely is appreciated

Thank you for your support. Read more here - https://bit.ly/4w7WztM

22/06/2026

🔴⚠️ A Red Heat-Health Alert has been issued across the Midlands and southern England until 25 June. This is the highest level of alert and indicates a risk to everyone's health, not just vulnerable groups. Northern England is under an Amber alert.
For further information, visit the data dashboard:
🔗 https://ukhsa-dashboard.data.gov.uk/weather-health-alerts/heat?type=heat

First Community strengthens digital inclusion with successful website accessibility audit 🤩✅In May 2026, First Community...
19/06/2026

First Community strengthens digital inclusion with successful website accessibility audit 🤩✅

In May 2026, First Community successfully passed its annual website accessibility audit, highlighting its commitment to inclusive digital services.

Working with Verse One, First Community's website provider, a full audit was carried out to identify areas for improvement and to ensure the site meets Web Content Accessibility Guidelines (WCAG) 2.2. This included testing the site using screen readers and other assistive technologies and updating the organisations accessibility statement to reflect recent changes.

Following improvements, the website is now approximately 88% compliant with WCAG 2.2, which is a strong result and a significant step forward.

Accessible websites are essential in helping people access important health information and services. Improvements such as clearer navigation, readable content and compatibility with assistive technology benefits not only people with disabilities, but all users.

First Community continues to work to improve accessibility on its website, and any new content is reviewed for accessibility before being added to the site. You can read more in the accessibility statement 👉 https://www.firstcommunityhealthcare.co.uk/accessibility

This work forms part of First Community’s ongoing commitment to making its digital services as accessible and inclusive as possible and support the NHS 10 Year Plan to move from analogue to digital.

19/06/2026

🟠⚠ Amber heat-health alerts have been issued to the health systems across southern England until Tuesday 23 June, with yellow alerts covering the Midlands.
Early warnings help those in health and social care, as well as anyone supporting more vulnerable individuals, such as older adults and young children, to prepare and take appropriate action. You can check the latest alerts and guidance through the early warning system here:
🔗 https://ukhsa-dashboard.data.gov.uk/weather-health-alerts/heat

19/06/2026

This we are sharing a compliment our Multiple Sclerosis (MS) Nurse specialist received.

Our Multiple Sclerosis (MS) service provides information and support for patients who have recently been diagnosed with MS, about the condition and treatments available.

The service is for anyone who has a confirmed diagnosis of MS and is registered with a GP in the east surrey area.

To find out more about the service visit our website https://ow.ly/aae750Z53Hy
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First Community is delighted to publish its Quality Account for 2025/26. The report outlines the quality of the NHS heal...
18/06/2026

First Community is delighted to publish its Quality Account for 2025/26.

The report outlines the quality of the NHS health and care services provided by First Community across east Surrey and West Sussex. The quality of services is measured in a number of ways including looking at patient safety, the effectiveness of treatments patients receive and by evaluating patient feedback about care and experiences.

As well as analysing how we achieved the priorities set last year, the account also sets out First Community's future priorities and areas for improvement.

This year's Quality Account has been published in an accessible online format, making it easier for patients, carers and stakeholders to explore the organisation's performance and future ambitions.

First Community remains committed to delivering high-quality, compassionate care, using feedback and data to continually improve services for the communities it serves.

Read the full article and access the Quality Account:👉https://www.firstcommunityhealthcare.co.uk/blogs-news/quality-account-202526-published-2203

Address

First Community Health And Care, Consort House, 5-7 Queensway
Redhill
RH11YB

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441737775450

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