North East Ambulance Service NHS Foundation Trust

North East Ambulance Service NHS Foundation Trust The official page of the North East Ambulance Service NHS Foundation Trust. This page is not staffed by clinicians.
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If you need medical care please call 111 or use 111 online. If it's a life-threatening emergency, please call 999. North East Ambulance Service NHS Foundation Trust (NEAS) covers 3,200 square miles across the North East region. It employs more than 2,900 staff and serves a population of 2.7 million people by handling all NHS 111 and 999 calls for the region, operating patient transport and ambulan

ce response services, delivering training for communities and commercial audiences and providing medical support cover at events. NEAS has 55 ambulance stations and covers 3,230 square miles. It has three emergency operation centres based in Newcastle, Hebburn and Wynyard. It operates 175 double crewed vehicles and 220 patient transport vehicles as well as 45 rapid response cars, a fleet of support vehicles including driver training and specialist vehicles for the Hazardous Area Response Team. In 2021/22, the service answered more than 1.15m emergency 999 and NHS 111 calls, with more than 270,000 patients taken to hospital, more than 48,000 patients treated and discharged over the phone and more than 115,000 patients treated and discharged at home. It responded to more than 22,000 C1 serious and life-threatening incidents in 7 minutes. Our social media principles set out what you can expect from us and how we’ll manage our channels https://www.neas.nhs.uk/about-us/social-media-principles.aspx

One month to go until we launch the new NEAS strategy at our AGM. Join us for an inspiring afternoon focused on the futu...
08/09/2026

One month to go until we launch the new NEAS strategy at our AGM.

Join us for an inspiring afternoon focused on the future of our service and a decade of purpose, partnership and possibility.

Explore interactive displays, try the Pathways system, look back at NEAS over the decades and celebrate what makes our service special.

📍The Durham Centre in Belmont, County Durham
🕑 2pm to 4pm
📆 Thursday, 8 October

Registration closes on 30 September.

Read more on our website and secure your place today: https://www.neas.nhs.uk/news-and-events/latest-news/north-east-invited-help-shape-next-decade-ambulance-care

Everyone should be able to access healthcare in a way that works for them. That might mean being able to communicate wit...
08/09/2026

Everyone should be able to access healthcare in a way that works for them.

That might mean being able to communicate with us in your preferred language. It could mean having information in an accessible format, or making sure our teams understand the different needs of the communities we serve.

Across 2025/26, we made progress against all five of our equality objectives, including:

💚Engaging with people from diverse communities and using feedback to make improvements
💚Improving the accessibility of services and information for patients with diverse needs
💚Developing an inclusive culture where health and wellbeing needs are met and people feel valued, supported and safe
💚Expanding our diverse and representative workforce
💚Advancing our corporate commitment to equality, diversity, and inclusive leadership

Providing safe, effective and responsive care for all means making sure everyone can access and experience that care fairly

To find out more about the work we are doing, visit our website:https://www.neas.nhs.uk/application/files/3317/8853/3577/EqualityAnnualReport2025-2026FINAL-compressed.pdf

Patient feedback plays an important role in helping us understand people's experiences of our services. When someone cal...
06/09/2026

Patient feedback plays an important role in helping us understand people's experiences of our services.

When someone calls 999 and needs to go to hospital, ambulance crews assess the patient and provide treatment before safely transporting them for further care 🚑

In July, 94.8% of patients who were taken to hospital by ambulance reported a good or very good experience, based on 424 responses.

One patient said: "Absolutely first-class service from the call handler to paramedics on site – very quick, professional and compassionate"

Thank you to our ambulance crews and emergency operations centre teams who respond to life-threatening emergencies across the region.

📣 Next month, we'll be sharing what's next for NEAS.Join us at our AGM as we launch our new strategy and look ahead to t...
05/09/2026

📣 Next month, we'll be sharing what's next for NEAS.

Join us at our AGM as we launch our new strategy and look ahead to the next decade of ambulance care in the North East.

Come and explore interactive displays, meet teams from across NEAS and discover how their future plans will help shape the future of our service.

Book your place for the NEAS AGM

📍The Durham Centre in Belmont, County Durham
🕑 2pm to 4pm
📆 Thursday, 8 October

Registration closes on Wednesday 30 September. ⏰

Read more on our website and secure your place today: https://www.neas.nhs.uk/news-and-events/latest-news/north-east-invited-help-shape-next-decade-ambulance-care

Honey I shrunk the ambulanceThis week's staff photo comes from Stephanie, who snapped this pic of an ambulance and its s...
05/09/2026

Honey I shrunk the ambulance

This week's staff photo comes from Stephanie, who snapped this pic of an ambulance and its smaller counterpart, brought along for the crew from an eager young ambulance fan.

If you're feeling poorly, please use 111 online ore speak to your GP and local pharmacist.

Summer safety still matters in September.Warm days can still bring risks linked to heat, open water and road safety.Plea...
04/09/2026

Summer safety still matters in September.

Warm days can still bring risks linked to heat, open water and road safety.

Please continue to:

☀️ Take care in hot weather
🌊 Stay away from open water
🚲 Wear a helmet
💧 Stay hydrated
📱 Use NHS 111 when it's urgent but not life-threatening

Read our summer safety advice on our website here: https://www.neas.nhs.uk/community-learning/summer-safety-advice

03/09/2026

Hazardous Area Response Team paramedics are required to pass a physical fitness assessment twice per year, with good physical fitness a crucial part of being able to treat often difficult-to-reach patients.

Want to find out more about what a HART fitness test involves? Watch this video to find out what exercises the crews complete and enjoy the most.

To find out more about HART paramedics on our website https://www.neas.nhs.uk/your-service/999/specialist-services/hart

02/09/2026

As children head back to school, please keep safety in mind on the roads and pavements.

🚲 Make sure helmets are worn when cycling or scooting
🚗 Give cyclists and pedestrians space
👀 Look out for children near schools
🛴 Remind children to take care on scooters and bikes

A few extra seconds can prevent serious injuries.

Read our summer safety advice on our website here: https://www.neas.nhs.uk/community-learning/summer-safety-advice

Address

North East Ambulance Service Headquarters, Bernicia House, Goldcrest Way, Newburn Riverside
Newcastle Upon Tyne
NE158NY

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