Marlborough Town Council
Keeping our community & visitors informed
Social media not monitored 24/7
Please don't contact us via Facebook as it may take a few days to reply - email [email protected] with queries or call 01672512487
Thank you Please do not include personal or private information in your social media posts to us. Sending a message/post to us via social media will not be considered as contacting the Council for official purposes, and will not be obliged to monitor or respond to requests for information through these channels. Instead please make direct contact via [email protected] or call 01672 512487. We retain the right to remove comments or content that includes:
• Obscene or racist content
• Personal attacks, insults or threatening language
• Potentially libellous statements
• Plagiarised material, any material in violation of any laws, including copyright
• Private, personal information published without consent
• Commercial promotions or spam
• Alleges a breach of a policy or the law
In the run up to elections anything posted to this site that appears to endorse or give publicity to a political party or candidate will be removed to ensure impartiality
Read our policy about how we use email and social media athttps://www.marlborough-tc.gov.uk/images/Adopted_EComms_Policy_3_October_2022_website.pdf . Extract:
Comments made on social media platforms sometimes lack transparency or clear audit trails: for example, a may be an alias with no contact information provided such as an email address. In addition, users tend to ‘share’ and comment on posts across multiple sites and profiles. This means it is not always possible to see all comments relating to a topic or post (for example, if someone has shared and commented on a private profile). For these reasons the Town Council will never use social media to enter debates, discussions to answer questions raised by the public other than to answer simple service-related questions (for example, “How do I apply for an allotment?”). Proper routes to raise questions with Council include Public Question Time at any Council meeting or via the Town Council office (in writing, by email or by telephone), or by contacting a Councillor. Contact details for Officers and Councillors are published on the Town Council’s website. Official Council profiles and pages will be managed by staff on behalf of the Town Clerk and will only be used to share information or promote events or tourism. They will not be used to enter into discussions, debates or answer questions other than simple service questions.
