30/04/2026
NFDC Update
Bin delivery update
Most homes in your area have now had their new bins and food waste caddies delivered.
We are still delivering to some homes in Copythorne and Netley Marsh. If you live in one of these areas, please wait until the end of this weekend (3 May) to report a missing bin delivery, unless your nearby neighbours already have theirs.
For homes sharing communal bins, food waste bins and caddies will be delivered up to the May start date.
If you have not got your bins and/or caddies yet, please report a missing bein delivery as soon as possible so that we can sort it for you.
https://newforest.gov.uk/bindeliveries
Before reporting missing food waste caddies, please check to see if they have been delivered inside your wheelie bins.
If you have already reported a missing bin or caddy, there’s no need to make a report again. We have your details and are arranging delivery before your new collections begin.
We will start collecting the new bins and outdoor caddies during the week beginning Monday 11 May – please do not put them out for collection before then as they will not be emptied.
Deliveries of larger or extra bins
We can collect extra general waste from eligible homes. This includes homes with specific medical needs, 6 or more people, or 2 or more children in nappies.
All residents can request us to collect extra recycling.
How we collect extra waste depends on what works best for each property. We may provide a larger bin or an extra bin. If your home has been assessed as unsuitable for wheelie bins and is using sacks, we may collect extra sacks.
We are currently focusing on the initial delivery of bins to homes in your area, so we cannot yet confirm when larger or extra bins will be delivered.
If your application for us to collect extra general waste has been approved, we will still collect this before your larger or extra bin arrives. If you are unsure how this will work for your home, please email [email protected] and we will check this for you.
Find out more about larger or extra bins
https://newforest.gov.uk/BinRequest
Your first food waste collection
As part of our new waste collection service we will be collecting food waste, every week.
After your usual collection next week (4 to 8 May), you can start putting food waste in your grey indoor caddy.
To help keep your indoor caddy clean, you may wish to line it. Once the starter roll of liners (delivered inside your caddy) has run out, you can use newspaper, reuse small bags (such as bread bags), or buy liners. All liners are mechanically removed at the anaerobic digestion facility where your food waste is processed for recycling.
When the indoor caddy is full, tie the liner if you’re using one and empty it into:
your brown outdoor food waste caddy, or
your brown‑lidded wheelie bin if you share communal bins
You can add any uneaten food (whether raw or cooked, out of date, or mouldy) to your food waste caddy. Examples of food waste you can put in your caddy include:
plate scrapings
meat and fish, including bones
tea bags and coffee grounds
fruit and vegetables including peelings, and other parts you can’t use such as pips, stones, and stalks
shellfish and seafood shells
dairy products, such as cheese
bread, cakes, pastries
eggs and eggshells
rice, pasta, and beans
pet food
solidified cooking fat
Please do not put anything other than food in your caddy, including:
packaging of any kind (except what you are using to line the caddy)
glass
liquids, such as milk, liquid fat, or gravy
oils, such as used cooking oil
any material that is not food waste, including cat litter, animal poo, pet bedding, or garden waste
You can watch this video by Hampshire county Council to see how your food waste is recycled once it is collected.
https://www.youtube.com/watch?v=lw-RQHG22lM
Look inside your food waste caddy
Inside your food waste caddy you will find your ‘Get Set’ leaflet explaining the new food waste collection service, and your starter roll of caddy liners.
We have also hidden five golden tickets inside food waste caddies. If you find one, you can choose from a selection of prizes.
So far, two golden tickets have been found: Lee from Hythe has chosen a water butt, and Reece from Totton has chosen a year of garden waste collections.
Other prizes to choose from include a one‑week family swimming pass at a Freedom Leisure centre, a compost bin, a bulky waste collection, or a £50 donation to the Chairman’s charity.
Waste collections over May bank holidays do not change
Recycling and rubbish collections will not change over the upcoming Monday 4 May bank holiday – your collection day will be the same day of the week. This includes glass recycling and garden waste collections. Please present your waste as usual.
You can check you normal collection day on our website.
https://newforest.gov.uk/FindYourCollection
In the next email…
Next week we will send another email with more information to help you get ready for collections starting during the week beginning Monday 11 May.
This will include reminders about:
how your new collection schedule will work
how to prepare for your first collection day under the new service
what goes in each bin
For more details, please check the leaflets delivered to your home or visit our waste and recycling webpages.
https://newforest.gov.uk/article/3809/Changes-to-recycling-and-rubbish-collections-from-2025-to-2026
This email is for residents in the phase 3 area for new waste collections.
Phase 3 covers East and Northeast New Forest: Applemore, Ashurst, Colbury, Bartley Park, parts of Beaulieu, Blackfield and Langley, Bramshaw, Butts Ash, Calmore, Totton, Copythorne, Dibden, Dibden Purlieu, Eling, Exbury and Lepe, Fawley, Furzedown, Holbury, Hythe, Langdown, Lyndhurst, Marchwood, Minstead, Netley Marsh, Rushington, Testwood.
We are introducing a new waste collection service for the New Forest district from summer 2025 to spring 2026. It will be introduced in 3 phases, with different areas starting at different times.