14/09/2026
As a landlord, we carry out annual gas safety inspections in all of our tenants’ homes. If you're a tenant, please allow access for annual gas safety inspections. These important checks make sure that gas appliances are safe and help us meet our legal responsibilities. Please report any issues with your boiler, heating, or gas appliances to our customer services team as soon as possible. You can find out in-office and out of office hours numbers on our website.
On , we’re reminding residents that if you smell gas:
- open doors and windows
- turn off the gas supply if safe to do so
- avoid using electrical switches
- call the National Gas Emergency Service on 0800 111 999 immediately (and also notify us if you’re a tenant of ours)
If you’re a homeowner, don’t forget to arrange your own yearly gas safety check. It’s a simple step that helps protect your family, friends, neighbours and your home. And remember to test your carbon monoxide alarm regularly and report any concerns straight away.
If you’re a private landlord, the law requires you to arrange a gas safety check every 12 months for your tenants and to give them a copy of the certificate.
You can find out more about how we maintain council homes on our website.