C & N Fire and Flood Restoration

16/02/2014

05/02/2014

KEY FACTS ABOUT FIRE DAMAGE

A rapid response is key to minimising the damage caused by smoke contamination. There are some practical steps you can take to help the process. You should where possible, open doors and windows to help remove smoke odours. You should also look to keep room temperatures as low as possible and avoid putting the heating on. If you think that any wiring may have been affected by heat or water, please turn off the electricity.

Please do not use any electrical items where soot is evident or try to clean off any soot. Also, do not try to ventilate the room by using fans.

Our commitment to a rapid response time will minimise the effects of smoke damage. This helps us save and restore many items to their pre-incident condition.

Some items can be restored on site. For items that need to be removed for de-contamination, you should make an inventory detailing the make and model of each item. You should also note the condition of the items prior to the incident.

It's important that the type of smoke damage is correctly diagnosed. Our trained technicians can identify the many variants of smoke deposits and therefore undertake the correct course of action.

It is also important that we clearly identify the extent of the smoke damage. This will enable us to ensure that there is no consequential damage such as returning odours when the restoration is complete.

05/02/2014

KEY FACTS ABOUT WATER AND FLOOD DAMAGE

Any number of events can cause water damage and all of them are impossible to predict. But with some practical steps you can take yourself, and a quick response from us, we can significantly minimise the extent of the damage.

If you have a leaking pipe, immediately turn the water off at the stopcock and drain the system. The stopcock is usually located under the kitchen sink. Do not turn on the central heating until the leak has been fixed and the system has been refilled.

In any event you should try to remove as much excess water as possible by using an aqua vac or towels, but please do not use a household vacuum to suck up water.

Clearly if the water is deep, call the fire brigade to have it pumped out. If water is running through light fittings, then turn off the power at the mains and call an electrician.

Try to remove any furniture from the affected area, but do not place outside. Saucers, tin foil, polystyrene blocks etc can be placed under wooden legs of furniture to prevent water being absorbed. Also, remove any rugs from fitted carpets as the colour may run. If the floor under carpets is polished wood or parquet then the carpets should be lifted. You should where possible, open as many doors and windows to help ventilate the property.

Finally, do not turn on any electrical appliances if you think they may have been affected by water.

THE DRYING PROCESS

The chart on the rightillustrates how drying takes place and gives approximate times for each stage of the process. The time taken to dry out a building thoroughly will vary and depends on several factors:
•The length of time the building has been exposed to water
•The amount of moisture that has been absorbed
•How deeply the walls and floors have been penetrated
•The types of materials used in construction

Following your call to C&N Fire and Flood Restoration we will carry out the following procedure:

A courtesy call to the customer within 30 minutes of being appointed.

Work commences - normally within 24 hours of being appointed.

Our technician will brief the customer on the processes involved and estimate the duration of the project.

All customers will be given an information leaflet and contact details for C&N Fire & Flood Restoration.

All items inventoried prior to removal.

A qualified technician will discuss the scope of the work involved with the claims adviser / loss adjuster and provide an estimate of the cost and duration of the project.

An estimate provided within 48 hours of the first visit.

A storage facility can be provided for contents until restoration is complete.

On completion, a customer satisfaction survey is sent to every property owner. In the case of water damages a certificate is issued guaranteeing the property is dry.

05/02/2014

KEY FACTS ABOUT SMOKE DAMAGE

A rapid response is key to minimising the damage caused by smoke contamination. There are some practical steps you can take to help the process. You should where possible, open doors and windows to help remove smoke odours. You should also look to keep room temperatures as low as possible and avoid putting the heating on. If you think that any wiring may have been affected by heat or water, please turn off the electricity.

Please do not use any electrical items where soot is evident or try to clean off any soot. Also, do not try to ventilate the room by using fans.

Our commitment to a rapid response time will minimise the effects of smoke damage. This helps us save and restore many items to their pre-incident condition.

Some items can be restored on site. For items that need to be removed for de-contamination, you should make an inventory detailing the make and model of each item. You should also note the condition of the items prior to the incident.

It's important that the type of smoke damage is correctly diagnosed. Our trained technicians can identify the many variants of smoke deposits and therefore undertake the correct course of action.

It is also important that we clearly identify the extent of the smoke damage. This will enable us to ensure that there is no consequential damage such as returning odours when the restoration is complete.

05/02/2014

SPECIALISTS IN FIRE AND WATER DAMAGE RESTORATION

From smoke damaged contents to house blaze damage, radiator leaks to major flooding, we offer cost - effective and hassle - free solutions whatever the problem.

We have fully trained professional staff, employed throughout the service, who are ready to tackle every aspect of the claim from start to finish.

SERVICES WE OFFER INCLUDE:

Sanitising - disinfecting and sanitising ensures a safe environment in which the restoration process can commence.

Pumping Out and Water Extraction - the physical removal of as much water as possible significantly reduces restoration time. Prompt action can save materials and reduce costs.

Cleaning - many items are superficially damaged. Buildings and contents, including carpets and soft furnishings,can be cleaned,dried,deodorised and restored to pre-incident condition.

Removals & Storage - removing unaffected items into a safe and controlled environment prevents further damage occurring. Affected items are removed for controlled disposal or drying, cleaning and storage.

Monitoring and Control - regular readings, using accurate instruments, monitor progress and allow for adjustments to be made if necessary.This enables us to control the environment to achieve the minimum drying time without damaging fixtures and fittings.

Stripping out - minor stripping out can be undertaken, i.e. to provide continuity of service and minimise delays, rather than waiting for a builder to fit the job into their schedule.

Controlled Drying - our expertise in understanding the drying characteristics of materials means that drying is undertaken using a wide range of equipment and the most appropriate methods.Thus reducing drying time and any subsequent restoration costs by up to 70%.

Odour Control/Treatment - the hazards from mould,smoke,fungi, bacteria and damp can all be dealt with quickly and effectively.These processes produce a safe environment and protect against future problems such as reappearance of mould and any potential future hazards to health.

Communication - liaising with other contractors in order to provide continuity of service for policy holders.

Decontamination of Smoke/Fire Damaged Properties - effectively removing smoke residues to prevent reoccurrence of smoke odours.

Fire Damage Restoration - to buildings and contents. Restoring rather than replacing, where cost effective to do so, reduces claims costs.