Competition and Markets Authority

Competition and Markets Authority We promote competition and protect consumers with a clear end goal - economic growth and household prosperity.

Good news for heating oil customers.We’ve secured compensation for hundreds of consumers whose heating oil orders were c...
28/08/2026

Good news for heating oil customers.

We’ve secured compensation for hundreds of consumers whose heating oil orders were cancelled following price spikes earlier this year.

If you paid more for replacement heating oil, then you’ll be paid back the difference. If you didn’t buy replacement oil, then your original order will be honoured at the agreed price. You don’t need to do anything – you will be contacted if you’re eligible.

Find out more: https://www.gov.uk/government/news/cma-secures-compensation-for-heating-oil-customers

25/08/2026

Does your business show the total price upfront?

Whether it's through your website or an ad, for example – the first price your customers see should be the price they actually pay.

No unavoidable hidden fees. No nasty surprises.

That's the first step of clear pricing. Take the 3 Step Pricing Check to see how your business measures up 👇
https://clearpricing.campaign.gov.uk/

21/08/2026

The first price you see, should be the price you pay.

We’ve launched 3 consumer protection investigations into Trainline, Virgin Atlantic and RED Driving School.

We’re concerned that customers were not shown the total price upfront when buying train and coach tickets, holidays or driving lessons.

If we find that the law has been broken, customers could get compensation and the businesses could be fined.

Read more: https://www.gov.uk/government/news/trainline-virgin-atlantic-and-red-driving-school-investigated-for-drip-pricing

It’s important that people aren’t surprised by extra fees when booking train and coach tickets, holidays or driving less...
19/08/2026

It’s important that people aren’t surprised by extra fees when booking train and coach tickets, holidays or driving lessons.

That’s why we’ve launched 3 new consumer protection investigations into:

- Trainline
- Virgin Atlantic
- RED Driving School

over concerns customers weren’t shown the total price upfront.

If we find that the law has been broken, customers could get compensation and the businesses could be fined.

Read more: https://www.gov.uk/government/news/trainline-virgin-atlantic-and-red-driving-school-investigated-for-drip-pricing

06/08/2026

Do you own an independent dental practice?

We're reviewing the private dentistry sector and want to hear directly from those running practices across the UK.

Your experiences and insights will help us understand:

✅ The challenges involved in setting up a practice
✅ How you balance NHS, private and cosmetic treatment
✅ How you set prices for private treatments

Your feedback will help inform our findings and could shape future developments in the sector.

📅 The deadline to share your views is 14 August.
https://connect.cma.gov.uk/consultations/independent-dental-practices/?utm_source=Facebook&utm_medium=Helen-Video&utm_id=DentistryMS

Does your small business deal with consumers? Your contract terms must be clear and fair. Avoid charging excessive fees ...
22/07/2026

Does your small business deal with consumers?

Your contract terms must be clear and fair. Avoid charging excessive fees for leaving a contract early, or using hidden terms to change the price at will.

Unfair terms:

➡️ are not legally binding
➡️ could drive your customers away
➡️ put you at risk of a hefty fine for breaking the law

We’ve updated our guidance to help you get this right.

Start here: https://www.gov.uk/guidance/writing-a-fair-contract-for-customers

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