Competition and Markets Authority

02/10/2026

If you’ve seen something at work that makes you suspect wrongdoing, it can be difficult to know what to do next.

You might be unsure whether the behaviour is against competition or consumer law, whether the CMA is the right organisation to contact or what will happen if you share information.

Tony O’Sullivan from the CMA and Elizabeth Gardiner from whistleblowing charity, Protect discuss:

➡️ what whistleblowing means
➡️ how information is handled
➡️ the support available
➡️ how to find the correct reporting route

See our guide for more support: https://www.gov.uk/guidance/whistleblowing-to-the-cma

25/09/2026

🎟️ Buying Oasis Live ’27 Tour tickets today?

Following our investigation into Ticketmaster's sale of Oasis Live '25 tickets, Ticketmaster committed to changes to give fans clearer information about ticket pricing and ticket options.

When buying tickets, you should:
✅ know in advance if a tiered pricing system is being used
✅ get more information about ticket prices during online queues

We’ll be watching closely to make sure fans have the information they need to understand the options on offer before parting with their cash.

Read more about Ticketmaster's commitments:

Fans will have accurate information about the benefits of different types of tickets and more information about pricing before and during sales.

22/09/2026

Our veterinary services reforms are now law and key measures will start to come into force from December, benefitting millions of pet owners across the UK.

By the end of this year, many pet owners will know upfront the cost of basic services like consultations and vaccinations and receive clear breakdowns of pet care plans.

More changes will follow in the coming months. ➡️

16/09/2026

Oasis have announced a new stadium tour.

Following our investigation into Ticketmaster’s sale of Oasis Live ’25 tour tickets, Ticketmaster committed to changes to provide fans with clearer information about ticket pricing and ticket options.

As a reminder, fans should:
➡️ know in advance if a tiered pricing system is being used
➡️ get more information about ticket prices during online queues

We will be watching closely.

Read more about Ticketmaster’s commitments:

Fans will have accurate information about the benefits of different types of tickets and more information about pricing before and during sales.

03/09/2026

Compensation for heating oil (kerosene) customers: SECURED✅

We pressed suppliers to put things right, after hundreds of customers were left out of pocket or without fuel when their orders were cancelled.

Read the full story: https://www.gov.uk/government/news/cma-secures-compensation-for-heating-oil-customers

28/08/2026

Good news for heating oil customers.

We’ve secured compensation for hundreds of consumers whose heating oil orders were cancelled following price spikes earlier this year.

If you paid more for replacement heating oil, then you’ll be paid back the difference. If you didn’t buy replacement oil, then your original order will be honoured at the agreed price. You don’t need to do anything – you will be contacted if you’re eligible.

Find out more: https://www.gov.uk/government/news/cma-secures-compensation-for-heating-oil-customers

26/08/2026

About to drive home after a summer holiday, festival or family visit?

Costs can quickly add up on the road. But a little planning can help you save money and avoid unexpected charges.

Swipe to read our tips, and read more here: https://www.gov.uk/government/news/5-ways-drivers-can-save-money-and-avoid-costly-mistakes-as-summer-travel-peaks

25/08/2026

Does your business show the total price upfront?

Whether it's through your website or an ad, for example – the first price your customers see should be the price they actually pay.

No unavoidable hidden fees. No nasty surprises.

That's the first step of clear pricing. Take the 3 Step Pricing Check to see how your business measures up 👇
https://clearpricing.campaign.gov.uk/

21/08/2026

The first price you see, should be the price you pay.

We’ve launched 3 consumer protection investigations into Trainline, Virgin Atlantic and RED Driving School.

We’re concerned that customers were not shown the total price upfront when buying train and coach tickets, holidays or driving lessons.

If we find that the law has been broken, customers could get compensation and the businesses could be fined.

Read more: https://www.gov.uk/government/news/trainline-virgin-atlantic-and-red-driving-school-investigated-for-drip-pricing

19/08/2026

It’s important that people aren’t surprised by extra fees when booking train and coach tickets, holidays or driving lessons.

That’s why we’ve launched 3 new consumer protection investigations into:

- Trainline
- Virgin Atlantic
- RED Driving School

over concerns customers weren’t shown the total price upfront.

If we find that the law has been broken, customers could get compensation and the businesses could be fined.

Read more: https://www.gov.uk/government/news/trainline-virgin-atlantic-and-red-driving-school-investigated-for-drip-pricing