12/10/2026
As we prepare for winter, the changing season is bringing an early surge in calls from very sick patients and those with respiratory illnesses.
After our busiest ever September, calls for the sickest patients – known as ‘Category 1’ – have risen steadily to well over 500 a day in recent days, and 111 calls are up 19% compared to the same time last year as people seek advice around colds and flu.
We are calling on those eligible to get their flu vaccine, and for Londoners to follow
NHS UK advice on colds, flu and winter health ✅
London Ambulance Chief Executive Jason Killens KAM said:
“I’d like to thank all our people who worked hard to get to patients through a record-breaking summer and continue to provide compassionate care to the capital through this time of increased pressure.
“As 999 and 111 calls continue to rise and we attend a much higher number of extremely sick patients than is usual for the time of year, it’s timely that we have finalised the most detailed planning for winter we have done to reinforce our response.
“This includes the use of AI to free up time for clinicians, more crews on the road and in control rooms, and more patients being treated over the phone so they don’t have to go to hospital unnecessarily."
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