OIC Housing Services

OIC Housing Services Orkney Islands Council Housing Services Our page is monitored during office hours. Thank you.

Please ensure you read our social media policy at www.orkney.gov.uk/SocialMedia

Unfortunately, we are unable to deal with queries over Facebook in a timely manner. If you have any queries relating to Housing Services, Orkney Islands Council, please contact 01856 873 535, Monday - Friday 9am to 5pm (excluding public holidays).

18/03/2026

Our Outreach service is starting next month! Our dates are booked, please phone 01856 875266 or email [email protected] to enquire. More information for each date will be posted nearer the time.

17/03/2026

We've made improvements to the support available for unpaid carers.

- Carer Additional Person Payment, a new payment for carers who look after more than one person is now available
- Scottish Carer Supplement replaces Carer's Allowance Supplement, meaning carers receive extra support more consistently and regularly
- Financial support for carers after the person they look after dies has been extended from 8 to 12 weeks
- Access to support during breaks in care has been improved

Find out more at mygov.scot/carers

A reminder for all our tenants -In 2026, Council tenants of Orkney Islands Council (OIC) will be invited to take part in...
03/03/2026

A reminder for all our tenants -

In 2026, Council tenants of Orkney Islands Council (OIC) will be invited to take part in the Tenant Satisfaction Survey. As a social landlord, we are required to carry out this survey every three years. Despite this, OIC chooses to conduct the survey every two years to ensure that we gain a better insight into our tenant’s latest views on the service.

The survey will be carried out by IBP Strategy & Research - a third party and impartial organisation that will conduct a telephone survey in February/March 2026. Our tenants should have received a letter informing them of the consultation. If you would prefer to receive a paper copy of the survey you will be able to request this. The use of an impartial third party encourages open and honest feedback and allows respondents to remain anonymous. We expect to receive the results of the survey in April 2026.

We would encourage all our tenants to take part in the Tenant Satisfaction Survey. Your feedback is valuable to us and will be used to determine which areas of the service require improvement. We will report on the results of the Tenant Satisfaction Survey in future newsletters and social media posts.

03/03/2026

Do you need help with your Social Security Scotland benefits?

Disabled people can get free and independent advocacy support.

This support is now provided by Advocacy.scot, run by Advice Direct Scotland, for disabled people.

This service used to be provided by VoiceAbility, funded by the Scottish Government. If you were already getting help from VoiceAbility, you should have been offered continued support from Advocacy.scot.

Freephone: 0808 196 8901
Website: www.advocacy.scot
Email: [email protected]

The Tenant Satisfaction Survey 2026In 2026, Council tenants of Orkney Islands Council (OIC) will be invited to take part...
11/02/2026

The Tenant Satisfaction Survey 2026

In 2026, Council tenants of Orkney Islands Council (OIC) will be invited to take part in the Tenant Satisfaction Survey. As a social landlord, we are required to carry out this survey every three years. Despite this, OIC chooses to conduct the survey every two years to ensure that we gain a better insight into our tenant’s current views on the service.

The survey will be carried out by IBP Strategy & Research - a third party and impartial organisation that will conduct a telephone survey in February/March 2026. Our tenants should receive a letter outlining this in the coming days. If you would prefer to receive a paper copy of the survey you will be able to request this. Use of an impartial third party encourages open and honest feedback and allows respondents to remain anonymous. We expect the results of the survey in April 2026.

We would encourage all our tenants to take part in the Tenant Satisfaction Survey. Your feedback is valuable to us and will be used to determine which areas of the service require improvement. We will report on the results of the Tenant Satisfaction Survey in future newsletters and social media posts.

10/02/2026

Any emails, texts, letters or calls from us will always be about your recent application for a benefit or payment.

We'll never ask for personal or financial details by text message and email.

If you think you have been the victim of fraud, contact your bank immediately.

Report fraud to Police Scotland by calling 101.

27/01/2026

Sitting in the dark to save on energy costs this winter? 28% of people have chosen not to switch on lights in their home when it is dark.
If you relate to this - let’s chat about keeping you’re lights on this winter.
Visit our website to find out more 👉 cas.org.uk/worried

13/01/2026

Check you’re getting all the financial support you’re entitled to.

We provide 17 benefits to help people across Scotland, including financial support for families, carers and disabled people.

You may be entitled to payments such as:

✅Scottish Child Payment – £27.15 per week for every eligible child under 16
✅Carer Support Payment – up to £83.30 per week for unpaid carers
✅Disability Payments – up to £110.40 per week for those who need extra help

Check your eligibility today using a free online benefit calculator: https://bit.ly/BenefitCalculators

07/01/2026

Winter Heating Payments continue to be paid. You do not need to contact us if you haven’t received your payment yet.

Payments will continue throughout December, January and February.

You will receive a letter from us if you are eligible for Winter Heating Payment.

Find out more at bit.ly/WinterHeatingPayment

Seasons’ Greetings to all!Merry Christmas and a Happy New Year from staff at Housing Services. However you choose to cel...
17/12/2025

Seasons’ Greetings to all!

Merry Christmas and a Happy New Year from staff at Housing Services. However you choose to celebrate, we wish you the best of times during this festive season.

A polite reminder - our offices will be closed between Thursday 25 December 2025 and Friday 2 January 2026. If you experience an emergency during this time, you can contact the following:

For emergency repairs, please call – 01856 873 430.

For emergency homelessness cases, please call – 07921582962.

17/12/2025

Our phonelines and webchat will be closed over the festive period from 5pm on Wednesday 24 December until 8am on Monday 29 December 2025 when they will re-open.

Some benefit payments will be made earlier due to the festive bank holidays. You can check your payment date at: mygov.scot/bank-holiday-payment-dates

If you need to update a change to your circumstances or upload evidence to support an application, this can be done online at mygov.scot/uploading-your-documents

Council house available for let -27 Colm’s Quadrant, Longhope, Orkney.Orkney Islands Council has a vacant Council house ...
16/12/2025

Council house available for let -
27 Colm’s Quadrant, Longhope, Orkney.

Orkney Islands Council has a vacant Council house available for let in Longhope on the Isle of Hoy. This semi-detatched bungalow consists of:
• a lounge
• a kitchen
• three bedrooms
• one bathroom with a bath, hand-wash basin, toilet and storage cupboards, and;
• a large garden area to both the front and back of the property.

The property also benefits from ground source heating, double glazed windows and Photo Voltaic Panels (located on the roof) that provide reduced cost electricity.

Longhope is a small village located approximately 7 miles from Lyness and benefits from a regular ferry service to Houton (Orkney Mainland) which leaves several times a day during the summer months.

This property would be particularly well suited to a young family, as it is located near to a primary school.

If you are interested in applying for this property, or you would like to find out more, please contact Bailey Smart on:
Email: [email protected] or;
telephone: 01856 873535 extension 2172 (Monday – Friday 9am to 4pm, excluding public holidays).

Address

Orkney Islands Council
Kirkwall
KW151NY

Website

https://www.orkney.gov.uk/Council/O/social-media-policy.htm, https://www.orkney.gov.uk

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