At Engage Norfolk, we do things a little differently… we put YOU at the very centre of your services and everything we do is aimed at providing a truly bespoke care and support package to each of our clients. We don’t have a pre-designed service model that clients must ‘fit in to’, instead we start with an open, honest discussion with you and your existing circle of support to establish what kind of lifestyle you want to live, what goals you want to achieve, and what hopes you have for the future. We will also discuss what you feel able to do for yourself, what you’d like support with, and any areas that you are unable to complete yourself and would need more help with. We try to be as flexible and open minded as possible and our general motto is ‘if it is legal and safe, we’ll aim to support you to do it’. With this information as our starting point we can then build a service around you that truly reflects those unique wishes, goals, and needs. We’ll also recruit and train your Support Worker(s) in collaboration with you and your circle of support so that we get the right person with not just the right skills and experience, but also the right personality, and similar hobbies, and interests. Our approach means that we can support a huge range of needs as each care/support package is designed around you as an individual and your Support Worker(s) will be recruited and trained to meet your specific needs. We believe this is what ‘person-centred’ truly means.
