07/02/2025
**WE ARE RECRUITING - PLEASE SHARE**
Job Description: Service Manager/Coordinator at Castle Fire Ltd.
Castle Fire Ltd, an independent Fire and Security company based in Kendal, Cumbria, is seeking a Service Manager/Coordinator to join their busy Alarm Division. We provide supply, installation, and maintenance of fire and security equipment throughout the UK. This is a fantastic opportunity to join our friendly team.
Job Title: Service Manager/Coordinator
Location: Kendal, Cumbria
About the Role:
This role is crucial for the smooth operation of our Alarm Division. You will be responsible for scheduling, coordinating, and managing all aspects of service, installation, and maintenance work, ensuring customer satisfaction and adherence to company standards.
Key Responsibilities:
• Scheduling and Dispatch: Planning and booking engineers' work, including service work, remedial work, callouts, and installation work.
• Work Order Processing: Processing completed work, verifying completeness, and forwarding to accounts for invoicing.
• Fault Management: Managing fault calls efficiently to meet performance requirements and maintain accreditations.
• Stock Management: Ordering necessary stock, allocating stock to jobs, and managing stores to ensure sufficient inventory for efficient operations.
• Quotations: Preparing quotations for clients for small works identified during service visits.
• General Administration: Handling general office duties, including answering phone calls and emails.
Required Skills and Experience:
• Ideally, experience working for a Fire and Security company in a similar role or as a field engineer.
• Computer literacy is essential.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
Benefits:
• Competitive salary.
• 25 days annual leave plus bank holidays.
To Apply:
Applications in writing including your CV to be sent by email to Mrs Kate Rhodes - [email protected]