South Lanarkshire Consumer & Trading Standards

South Lanarkshire Consumer & Trading Standards We advise businesses and consumers. For advice or to make a report, use the contact info below. Goods and services may be test purchased and sampled.

This page is only monitored during office hours and comments are moderated. We enforce legislation controlling the quantity, quality, price, description, and safety of most goods and services. Other duties include animal health, petroleum and explosives enforcement and licensing activities such as fireworks/explosives, petroleum, poisons and animal movements. We also provide an advice ser

vice to businesses in South Lanarkshire. We advise on consumer legislation, how it relates in general to your business and how it may your business. We visit business premises, shops, livestock markets etc both scheduled visits and follow-up visits after a complaint. All enquiries are recorded. Appropriate complaints may be dealt with immediately, referred for an inspection, or the information used to assess trading patterns or malpractices, or for campaigns to improve consumer laws.

Accessibility will be a key consideration at polling stations across South Lanarkshire ahead of the Scottish Parliamenta...
15/04/2026

Accessibility will be a key consideration at polling stations across South Lanarkshire ahead of the Scottish Parliamentary elections. The Elections Act 2022 introduces changes to further assist disabled voters at polling stations. More details in the View
https://orlo.uk/djaKJ

❗ Safety Alert ❗A safety alert has been issued for ‘baby sleep pillows’.Baby sleep pillows are products which are market...
15/12/2025

❗ Safety Alert ❗

A safety alert has been issued for ‘baby sleep pillows’.

Baby sleep pillows are products which are marketed or intended to be used as pillows or cushions for babies to sleep on or with, or to be placed on or with, unsupervised.

The alert highlights the main harms of suffocation and overheating which can lead to serious injury or death in babies. These harms can occur when a baby is placed on the baby sleep pillow unattended or for sleep including when the pillow is put into a cot or crib.

You can read the safety alert on gov.uk:
https://www.gov.uk/government/news/safety-alert-issued-for-baby-sleep-pillows

GOV.UK - The best place to find government services and information.

❗ Safety Alert ❗South Lanarkshire Council Trading Standards is drawing your attention to the Urgent Safety message recen...
15/12/2025

❗ Safety Alert ❗

South Lanarkshire Council Trading Standards is drawing your attention to the Urgent Safety message recently published by the Office for Public Safety and Standards concerning Haier Heat Pump Tumble Dryers.

Further information can be found on gov.uk. This link will take you to the information - https://www.gov.uk/government/news/urgent-safety-check-for-85000-tumble-dryers

Issue: Certain integrated heat pump tumble dryers manufactured by Haier pose a fire risk due to an internal short circuit during normal use.

Affected Brands:
Baumatic, Candy, Caple, Haier, Hoover, Lamona, Iberna, Montpellier

Action Required:
• Stop using the appliance immediately and unplug it if possible.
• Check the model and serial number online using the official links below.
• Contact the manufacturer to arrange a repair.

Haier has resumed its corrective action programme after updating the modification. Repairs are now being arranged for the remaining 85,000 affected machines.

Check if your appliance is one of the affected machines here:
• Baumatic - https://service.baumatic.co.uk/product-safety-issue/
• Candy - https://www.candy-home.com/en_GB/product-safety-issue/
• Caple - https://www.caple.co.uk/support/urgent-safety-notice/urgent-safety-notice-2/
• Haier - https://www.haier-europe.com/en_GB/pages/product-safety-issue
• Hoover - https://www.hoover-home.com/en_GB/pages/product-safety-issue
• Iberna - https://productsafety.haier.co.uk/
• Lamona - https://www.howdens.com/help-and-advice/aftersales/product-safety-notices-and-recalls
• Montpellier - https://www.montpellier-appliances.com/product-safety/

GOV.UK - The best place to find government services and information.

❗ Increased risk of Highly Pathogenic Avian Influenza (HPAI) in south west Scotland ❗ As a result of an increase in dete...
04/12/2025

❗ Increased risk of Highly Pathogenic Avian Influenza (HPAI) in south west Scotland ❗

As a result of an increase in detections of highly pathogenic avian influenza H5N1 in wild birds in south west Scotland, Scotland’s Chief Veterinary Officer is urging poultry keepers in that area to step up their efforts to prevent incursion from HPAI.

The Scottish Government introduced an Avian Influenza Prevention Zone (AIPZ) on 26 January this year, requiring all bird keepers – including those who keep pet birds - to apply strict biosecurity measures to help prevent the spread from wild birds or any other source. Good biosecurity is by far the most effective way for keepers to protect their flocks from HPAI incursion, and the measures in the AIPZ are a legal requirement. It is also a legal requirement for keepers to report suspicion of disease to the Animal and Plant Health Agency (APHA) Field Services Office.

Advice to Keepers:

Biosecurity:

An Avian Influenza Prevention Zone is currently in place across Scotland. This zone means strict biosecurity measures are mandatory for all bird keepers - including those who keep pet birds - to help prevent the spread from wild birds or any other source. These include the requirement to:

➡ cleanse and disinfect clothing, footwear, equipment and vehicles before and after contact with poultry or other captive birds – if practical, use disposable protective clothing

➡ reduce the movement of people, vehicles or equipment to and from areas where poultry and other captive birds are kept, to minimise contamination from manure, slurry and other products, and use effective rodent control

➡ thoroughly cleanse and disinfect housing on a continuous basis

➡ keep government approved fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points – make sure that footwear is cleaned thoroughly before disinfection. Alternatively, put on poultry-house dedicated footwear on entry to the poultry house.

➡ minimise direct and indirect contact between poultry and other captive birds with wild birds, including making sure all feed and water is not accessible to wild birds

Wild birds:

In Great Britain, if you find at the same place at the same time:
• a single dead bird of prey, swan, goose, duck or gull
• or five or more dead wild birds of any other species
you should report them to the GB national telephone helpline administered by Defra on behalf of the Scottish Government and the Welsh Government: 03459 33 55 77.

Registration of kept birds:

Anyone who keeps birds, even a single bird, must register on the Scottish Kept Bird Register (SKBR). This is a legal requirement. This applies to anyone who keeps birds (with exceptions), as well as wild bird rehabilitation centres and zoos.

More information about avian influenza, including biosecurity guidance, is available at

www.gov.scot/avianinfluenza.
X@ScotGovRural/Twitter
Facebook.com/ScotGovRural
and
Animal and Plant Health Agency – GOV.UK (www.gov.uk)

Scottish Government advice on what to do if you suspect there is an outbreak of avian influenza.

14/11/2025

Outbreak of highly pathogenic avian influenza in South Lanarkshire

Important information for local poultry and bird keepers - please read and take action!

Highly pathogenic avian influenza (bird flu) was confirmed near Lanark on 12 November 2025.

New disease control zones and restrictions apply in the area. Check if you are in a control zone: https://orlo.uk/znRuy

If you keep poultry (chickens, turkeys, ducks, geese) or captive birds (pigeons, birds of prey) in the blue 3km or black 10km control zone shown on the map below, please update your details or register on the Scottish Kept Bird Register immediately. To do this, please visit https://orlo.uk/ydHwC or phone 01466 405101. You must complete this process by Friday 21 November 2025.

For more information about bird flu and to find out what you need to do to keep your poultry and captive birds healthy and protected in the disease control zones in Scotland and around South Lanarkshire, visit https://orlo.uk/kiVJ5

If you have any concerns about the health of your birds and think they could have bird flu, please contact the Animal and Plant Health Agency (APHA) on 03000 600 708.
Animal and Plant Health Agency

Fraudsters are targeting older people with a new text scam. And the council is echoing a government warning to be wary o...
19/09/2025

Fraudsters are targeting older people with a new text scam. And the council is echoing a government warning to be wary of unsolicited messages offering help applying for the winter fuel allowance.
Read the details along with information on the new Scottish winter payment here: https://orlo.uk/j0SNy

❗ Fake Emergency Alert Emails ❗We're aware of fake emails purporting to be from the government, requesting feedback on t...
19/09/2025

❗ Fake Emergency Alert Emails ❗

We're aware of fake emails purporting to be from the government, requesting feedback on the latest emergency alert test.

The emails look legitimate and even link to gov.uk pages however, there are links within the email that may contain malware.

If you receive one of these emails, do not click any links – delete the email.

At the link below, you can get further advice from Which? on what to do if you have clicked one of the links.

👇

https://www.which.co.uk/news/article/scam-warning-fake-government-emergency-alerts-emails-circulate-aiCuH6b4y1fj?

These bogus emails ask for feedback on the recent Emergency Alerts test

Scam Share Bulletin 📣 This week’s   bulletin from Trading Standards Scotland includes info on:➡ DVLA scams➡ Self-assessm...
28/08/2025

Scam Share Bulletin 📣

This week’s bulletin from Trading Standards Scotland
includes info on:

➡ DVLA scams
➡ Self-assessment scams
➡ Scam ads for locksmiths
➡ Gift card scams
➡ Counterfeit Labubu Dolls
➡ How to send files securely

✅ If you've been the victim of a scam, contact us at [email protected] or on 0303 123 1015

Stay safe!

Seniors Together

👇

HMRC will never leave voicemails threatening legal action or arrest, or ask for personal or financial information over text message or email – only fraudsters and criminals will do that. They will not email, text or phone to tell you that you are due a refund or ask you to request a refund. Anyon...

Congratulations to Barrie Cathie and Frank Conway who received a certificate of recognition today from   for all their h...
12/08/2025

Congratulations to Barrie Cathie and Frank Conway who received a certificate of recognition today from for all their hard work in the Rutherglen and Cathkin area over the years. We are currently working with them to set up “No Cold Calling” zones.

❗ Counterfeit Labubu Dolls ❗Officers from this department have been seizing counterfeit Labubu Dolls from shops all over...
24/07/2025

❗ Counterfeit Labubu Dolls ❗

Officers from this department have been seizing counterfeit Labubu Dolls from shops all over South Lanarkshire.

We understand these dolls are a much sought after item however, they pose a potential safety risk to young children.

Counterfeit goods are often made from toxic materials, leaving the user exposed to harmful chemicals. As safety checks are not carried out on these items, there is a choking hazard as small parts can easily be detached.

The doll in the picture below is an example of one of the dolls seized by this department. Officers easily detached the Coca-Cola can, one of the feet and the eyes. The eyes pop out by simply squeezing the sides of the doll's head.

We strongly suggest you do not purchase a Labubu Doll from anywhere other than official stockists.

If you or your child have bought one of these products from a South Lanarkshire trader, you should return the item for a full refund or dispose of it.

❗ Council Tax Scam ❗The screenshot below shows a scam email, advising the recipient they may have missed a council tax p...
04/07/2025

❗ Council Tax Scam ❗

The screenshot below shows a scam email, advising the recipient they may have missed a council tax payment.

The email directs you to a link to verify your payment details and check the status of your payments. The emails have come from the following email addresses:

[email protected]
[email protected]
[email protected]

If you get one of these emails, do not click on the link - delete the email.

Stay safe!

Together

We are delighted that Precise Installs - Plumbing and Heating  have renewed their membership of Buy With Confidence for ...
04/07/2025

We are delighted that Precise Installs - Plumbing and Heating have renewed their membership of Buy With Confidence for the 7th year.

Experts in plumbing, heating, renewables, and bathroom adaptations to name but a few.

As with all our BWC members, they have been audited by Trading Standards to ensure you can expect the highest standards.

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Address

Brandongate, 1 Leechlee Road
Hamilton
ML30XB

Opening Hours

Monday 8:45am - 4:45pm
Tuesday 8:45am - 4:45pm
Wednesday 8:45am - 4:45pm
Thursday 8:45am - 4:45pm
Friday 8:45am - 4:15pm

Telephone

+443031231015

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