Citizens Advice Calderdale

10/03/2026

Pride in Place

Thanks to Kate Dearden, Calderdale Council and Ash Green School, and the residents of Mixenden and Illingworth for a fantastic event last Friday.

Great to hear the voice of local residents sharing their ambitions and aspirations for their community.

And obviously thanks for the cakes!

25/02/2026

We'd just like to say a big thank you to all those volunteers who have been nominated for the Calderdale Community Spirit Awards 2026 organised by the Community Foundation for Calderdale.

This award celebrates the amazing efforts by our local charitable organisations and volunteers who make such a huge difference making Calderdale a nicer place to live and work.

Here are the Community Spirit Awards finalists:
• Ann Anthon
• Carol Wadley
• Jo Beacroft-Mitchell
• Nicola Slingsby
• Norma Riley

We have worked (and continue to work) with a lot of people on this list, and obviously our own Ann Anthon (over 35 years a volunteer).

Congratulations to everyone, and we wish everyone the best of luck.

27/08/2025

Beware of fraudsters adding your cards onto their digital wallets.

Check out this link to a Which article, and please share this cautionary tale with others.

'Digital pickpockets' using Apple and Google Pay for limitless spending

20/05/2025

Making work pay?
In the autumn budget, the government announced an increase in the National Living Wage, boosting wages for millions of people.
This rise pushed some families over the eligibility threshold for Free School Meals. This can save parents £450-500 a year per child and losing this can often make them worse off.
Such a low threshold can often prohibit parents taking on extra hours or applying for a promotion.
This isn’t just about budgets, it’s about children’s health and attainment. Investing in children by providing quality free meals now, is investing in healthy workers for the future.
If you want more information, check out this Medium post:
Earning more, but worse off. If the government is serious about… | by Josh King | May, 2025 | We are Citizens Advice

18/12/2024

Ten top tips to save yourself from scams from Which?

Top tips to avoid being scammed
Scammers are becoming more skilled at devising schemes designed to con you. But there are things you can do to protect yourself:

1.Don’t pay any attention to investment opportunities or offers that sound too good to be true. Do your own research before you part with any cash.
2.Check the address of a website or read online reviews before entering any personal or financial details. Look up the website information on a domain checker such as who.is – if it’s a newly created site then it’s a red flag.
3. Ignore texts, emails and calls from unknown contacts and invitations to WhatsApp groups that you’ve never heard of.
4. Never click links in unsolicited messages.
5. Ignore adverts and posts on social media that aren’t from online accounts. You can verify company social media accounts by checking the links on a company’s official website.
6. Look out for spelling and grammar mistakes as well as missing About us, Contact us and Terms and conditions pages.
Stick to official ticket sellers and resale platforms for events or concerts.
7. Preview the website that a QR code leads to before actually visiting it.
8. Sign up for free Which? Scam Alert emails to get the latest scams news and advice.
If you’ve lost money to a scammer, call your bank immediately using the number on the back of your card and report the scam to Action Fraud.

Stay safe.

Please share with others.

18/12/2024

Hello everyone
It's that time of year again when scams soar to new heights.
Please be aware of the new focus on deep fake video scams where celebrities allegedly give investment advice.

Take this quiz to see if you can spoke the fakes and please share with everyone.

Please be vigilant.

Take our quiz to test your skills at spotting deepfakes

01/10/2024

Want a job that helps people, whilst working for a great employer?
Then jump over to our website at https://calderdalecab.org.uk/vacancies/ to grab a job pack.

Help to Claim adviser
The role
Citizens Advice delivers a service called “Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good communication and IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. Our services are delivered digitally, by phone and webchat.

A full role profile and person specification are contained in the Job Pack.

Terms and conditions
Salary

£24,000 – £26,000 (dependent on experience)

Contract type

Fixed Term Contract until December 2025.

Annual leave

Annual leave is 25 days from 1st April to 31st March, plus bank holidays.

Location

Your place of work will be our main offices at 37 Harrison Road, Halifax, HX1 2AF.

Hours of work

This is a full-time role working 37 hours per week.

We are open to all discussions about flexible working. We want to enable you to have a good work/life balance that suits your needs as well as those of the business.

Citizens Advice delivers a service called “Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

21/08/2024

SCAM NOTIFICATION

Hello everyone

We are receiving calls from clients who have been rung allegedly from Citizens Advice Finance Department on the following phone number 02038 595299.

This is a scam.

If you receive any calls which you believe to be scams please report to https://www.police.uk/advice/advice-and-information/fa/fraud/action-fraud/

Please share.
Thank you.

If you’re the victim of a scam, fraud or online crime you can report it to Action Fraud, the national reporting centre for England, Wales and Northern Ireland.

17/06/2024

Managed Migration onto Universal Credit

If you get a letter from the DWP telling you to claim Universal Credit by a specific date (deadline), this is a Managed Migration Notice.

This notice is a warning that your current benefits will end and that you need to make a claim for Universal Credit.

If you make the Universal Credit claim before the deadline day you may receive a top up payment to ensure that you are no worse off on Universal Credit.

If you wait until after your benefits have stopped you can still claim Universal Credit but you will not receive any top up payment.

Please contact the Citizens Advice Help to Claim service on 0800 144 8444, Mon to Fri 8am to 6pm for advice on the process, a benefit check and assistance if necessary to make the claim.

Please share - we need people in this situation to act quickly.

Thank you

17/06/2024

Spear-phishing: are scammers targeting you?
How fraudsters use your personal information against you?

Check out this great article from Which?

How fraudsters use your personal information against you

04/06/2024

SCAM WARNING

Virgin Media O2 is today warning customers to watch out for fake ‘ECO4’ energy efficiency scheme texts after detecting a significant increase in the number of these messages targeting its customers.

The text messages sent by scammers are fraudulently using the government energy efficiency scheme and other energy bill support programmes as a ploy to trick customers into handing over personal data or payment details. They are now the fourth most common texts reported and blocked on Virgin Media O2’s mobile network.

Following the warning, National Energy Action (NEA), the national charity working to end fuel poverty, has advised anyone who may be facing financial hardship and struggling with energy bills to firstly contact their energy supplier, or local authority as they’ll have a range of support measures available.

People can also check whether a company is verified to work on government schemes by searching for the business on TrustMark’s website, the government endorsed quality scheme.

More advice is also on NEA’s website, which is one of more than 60 websites that offer financial, health, education and wellbeing guidance that have been zero-rated on O2’s network. This means any O2 customer can visit the site without using any of their data allowance.

If you are struggling financially you can also contact your local citizens advice.

04/06/2024

Thank you to all our amazing volunteers.

We’re celebrating 40 years of 🎉

Our wonderful volunteers dedicate their free time to help people through life’s many challenges.

Thank you for all your dedication and passion, we couldn’t do it without you!

Curious about volunteering with us? Find out more ⤵️
https://bit.ly/4e9qWrx