Potter Heigham First Responders

Potter Heigham First Responders A community first responder is a volunteer who is trained by the ambulance service to attend emergency calls in the area where they live or work.

East of England Ambulance Service volunteers who are trained and deployed to life threatening 999 calls on behalf of the Ambulance service as the first link in the chain of survival. Their aim is to reach a potential life threatening emergency in the first vital minutes before the ambulance crew arrives on scene. Community first responders are sent by ambulance control to life-threatening emergencies such as cardiac arrests. They live or work in area where a group is set up and can get to an incident in just a few minutes while an ambulance resource is on its way. Their role is to help stabilise the patient and, in doing so, keep the patient alive until the arrival of the more highly skilled ambulance crew, who are trained to undertake further life saving techniques. Who can become a CFR? Anyone can become a community first responder but you must:
•Be physically fit
•Aged between 18 - 70
•Agree to a criminal record bureau check
•Have a sympathetic, caring nature
•Agree to undertake training


Each community first responder scheme is always looking to increase their team members, so, if you have spare time and would like to get involved, we would like to hear from you. The East of England Ambulance Service NHS Trust serves a population of more than 5.8 million in the east of England covering an area of 19,000 km2. This region is made up of the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. The Trust was established on July 1, 2006 and provides not only emergency care, but associated patient transport and other services, including community health. Community First Responders are activated by the East of England Ambulance Service to attend emergency calls at the same time that an ambulance resource is dispatched, and often arrive first because they're so close to a call. Volunteers are trained in the use of oxygen therapy and an automated external defibrillator (AED) which allows them to give life-saving care until the ambulance arrives. The ambulance service provides free training and assessment, and start-up equipment, but groups are self-funded.

07/09/2026

A little LEGO rescue with a big message!

Behind every ambulance response is a team dedicated to helping people through some of their most difficult moments.

Your donations help provide additional equipment, training and wellbeing initiatives above and beyond what NHS funding can provide.

Thank you for making a difference 💚

Have you seen this? The Out Of Hospital Cardiac Arrest Desk - allowing Advanced Care Paramedics to video call the scene ...
25/08/2026

Have you seen this? The Out Of Hospital Cardiac Arrest Desk - allowing Advanced Care Paramedics to video call the scene and ensure that the instructions given by the Call Handler are being followed correctly until a CFR or Ambulance can arrive on scene.
An amazing innovation by EEAST that has already had a huge impact.

🏆 EEAST shortlisted for national HSJ Award

We're delighted that our Out-of-Hospital Cardiac Arrest Desk has been shortlisted for the Digitising Patient Care Award at the HSJ Awards 2026.

Using live video technology through GoodSAM Instant on Scene, our Advanced Paramedics in Critical Care can connect directly with callers during suspected cardiac arrests, providing expert guidance on CPR and defibrillator use before ambulance crews arrive.

Launched as a pilot in September 2025, the service is already showing promising results and is helping support patients and bystanders during some of the most critical moments in emergency care.

This innovative project was made possible through funding from the East of England Ambulance Service Charity, thanks to a £142,000 grant from NHS Charities Together in partnership with Omaze, alongside support from Essex & Herts Air Ambulance .

Congratulations to everyone involved in this pioneering service and thank you to the supporters who helped make it possible.

Its wonderful seeing and meeting all the children, both local and on holiday, enjoying our Norfolk Broads and beaches 🏖 ...
18/08/2026

Its wonderful seeing and meeting all the children, both local and on holiday, enjoying our Norfolk Broads and beaches 🏖

Parents and guardians are doing a fabulous job along with our RNLI lifeguards keeping them safe and making sure everyone has a wonderful summer🥰

Remember to swim between the flags on the beach and wear a Life Jacket on the Broads.

should you or anyone else need help, just call 999💚

07/08/2026
Welcome to Rollesby Pavilion!This month has seen us move to our new training venue, where we will be meeting each month ...
10/07/2026

Welcome to Rollesby Pavilion!
This month has seen us move to our new training venue, where we will be meeting each month with our volunteer trainer Specialist Paramedic Freya, to renew and expand our knowledge and skills.

Freya is pictured here with Team Leader Shelley, Community First Responders Kevin and Julie, and two of our newest recruits, Laura and Tayla, who will be attending their induction training course next month.

We'll be at the Rollesby Fun Day on 18th July, so come along, say hello, and try your hand at CPR. We'd love to meet you and you never know – it might inspire you to become a Community First Responder!

This day was a fantastic example of the chain of survival, with one of our own East of England Ambulance Service NHS Tru...
02/07/2026

This day was a fantastic example of the chain of survival, with one of our own East of England Ambulance Service NHS Trust Responders Sherry and ambulance crew Harry and Helen tasked to Tony and consequently backed up by a 2nd crew Jack and Connor when Tony arrested on route to hospital to our ambulance operation control call handlers and dispatchers (represented here by AOC trainer and our Team Leader Shelley) and to NNUH.

Every person who were a link in the chain of Tony's survival are our hero's 💚

🚑Well done to all 🚑

A heartwarming reunion 💚

Coastguard rescue officer Tony recently reunited with the crew who helped save his life after he suffered a cardiac arrest while being transported to hospital back in March.

Paramedic Harrison Arnold and Intermediate Ambulance Practitioner Helen King successfully resuscitated Tony during the journey, helping him make a full recovery.

Joined by his wife Lisa, and friend and Community First Responder Sherry Partridge, Tony visited Potter Heigham ambulance station to personally thank the team for the care, professionalism and quick thinking that gave him a second chance at life.

Moments like these are a powerful reminder of the difference our teams make every day 👏🚑💚

We were Delighted to meet up at the Bure Bakehouse in Wroxham to present Jennie with her Long Service award. Recognising...
12/06/2026

We were Delighted to meet up at the Bure Bakehouse in Wroxham to present Jennie with her Long Service award.

Recognising all her hard work both as a CFR and Gatekeeper (treasurer) for the Potter and Coastal Villages groups we got to celebrate with the very best sausage roll, and cheese and bacon wrap, all made in house😋 thank you for having us Bure Bakehouse 💚

13/05/2026

🧠 Faster stroke treatment thanks to video technology

As part of Stroke Awareness Month, East of England Ambulance Service NHS Trust is celebrating the impact of video‑link stroke diagnosis, which has already helped more than 5,000 patients receive faster assessment and treatment.

Using handheld devices, ambulance crews can connect suspected stroke patients with hospital stroke specialists before they arrive. This means some patients can bypass A&E altogether and go straight to specialist stroke care – reducing delays and improving outcomes.

Across the region, arrival‑to‑imaging times have fallen dramatically, with some hospitals achieving scans within minutes of arrival. Faster treatment is linked to reduced mortality, less disability, shorter hospital stays and better recovery.

This innovative approach is now live at 12 of 15 stroke centres in the East of England and has recently been recognised at the NHS Excellence Awards.

Full story in the comments.

🚑Warm welcome to Julie🚑Wishing Julie huge congratulations on qualifying as a Community First Responder along with 12 oth...
02/05/2026

🚑Warm welcome to Julie🚑

Wishing Julie huge congratulations on qualifying as a Community First Responder along with 12 other volunteers from other areas this week, and we would like you to join us in welcoming her to the team💚

Our Responders complete intense training over 6 days finished by asessments and exams to be able to attend life threatening calls on behalf of East of England Ambulance Service NHS Trust for the communities where they live and work.

We appreciate our wonderful volunteers and are so thankful for all they do💚

A little quote from Julie on completion of her qualification...
"I'm really looking forward to being part of the Potter Heigham & Coastal Villages team and supporting my local community - being able to be a reassuring face in emergencies."

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