For the fastest support, please send our team a direct message. We're available to assist you with any questions you have. Respecting Each Other – Our Customer Conduct Commitment
At South West Water, we’re proud to serve our communities and committed to delivering excellent service. We know that sometimes things go wrong and we welcome feedback to help us improve. We also believe in progress and i
nnovation – encouraging respectful dialogue, feedback, and ideas that help shape our future together. However, we also believe that respect goes both ways. What We Ask of You
We kindly ask all customers to treat our colleagues with courtesy and respect in every interaction, whether it’s over the phone, online, in writing or face-to-face. What We Won’t Tolerate
To maintain a respectful and safe environment, we do not accept the following behaviours under any circumstances:
• Aggressive or abusive behaviour
• Threats or acts of physical violence
• Discriminatory or offensive language
• Harassment or repeated unwanted contact
• Excessive or unreasonable demands
• Trolling or disruptive behaviour on social media
How We Respond
If behaviour becomes unacceptable:
• We may end the conversation or restrict future contact.
• In serious cases, we may report incidents to the police.
• We’ll always let you know if we need to take action. Our Promise
We’re here to help and will always do our best to resolve your concerns. Let’s work
together respectfully to keep our communities safe and supported. We welcome ideas and feedback that help us improve and evolve.
