South West Water

South West Water We're the water and wastewater service provider for around 1.8 million customers in the South West 💧

👩‍💻 Need help? Together, we can build a better future.

For the fastest support, please send our team a direct message. We're available to assist you with any questions you have. Respecting Each Other – Our Customer Conduct Commitment
At South West Water, we’re proud to serve our communities and committed to delivering excellent service. We know that sometimes things go wrong and we welcome feedback to help us improve. We also believe in progress and i

nnovation – encouraging respectful dialogue, feedback, and ideas that help shape our future together. However, we also believe that respect goes both ways. What We Ask of You
We kindly ask all customers to treat our colleagues with courtesy and respect in every interaction, whether it’s over the phone, online, in writing or face-to-face. What We Won’t Tolerate
To maintain a respectful and safe environment, we do not accept the following behaviours under any circumstances:
• Aggressive or abusive behaviour
• Threats or acts of physical violence
• Discriminatory or offensive language
• Harassment or repeated unwanted contact
• Excessive or unreasonable demands
• Trolling or disruptive behaviour on social media

How We Respond
If behaviour becomes unacceptable:
• We may end the conversation or restrict future contact.
• In serious cases, we may report incidents to the police.
• We’ll always let you know if we need to take action. Our Promise
We’re here to help and will always do our best to resolve your concerns. Let’s work
together respectfully to keep our communities safe and supported. We welcome ideas and feedback that help us improve and evolve.

📚 ✏️ Start the new school year with a splash! 💧Looking for engaging ways to bring learning to life this term? If you're ...
08/09/2026

📚 ✏️ Start the new school year with a splash! 💧

Looking for engaging ways to bring learning to life this term? If you're teaching KS2 pupils about the water cycle, the environment, or health and wellbeing, we're here to help.

Book a free school visit from Sophie, our qualified Education Officer, who'll deliver a fun, interactive and inclusive lesson tailored to your pupils and designed to complement the national curriculum.

👉 Book your visit today: https://www.southwestwater.co.uk/our-south-west/education/school-visits

Are you a town Planning graduate or an early-career planning professional looking for an opportunity?We're hiring a Town...
07/09/2026

Are you a town Planning graduate or an early-career planning professional looking for an opportunity?

We're hiring a Town Planning Assistant to join our Developer Services team.

This is an excellent entry-level opportunity to gain hands-on experience within the planning profession, while developing a broader understanding of infrastructure, sustainable development and the water industry.

Join us and start building the knowledge and experience in a unique and rewarding environment.

🔗 Find out more and apply online https://careers.southwestwater.co.uk/jobs/8213003-town-planning-assistant?promotion=2176903-trackable-share-link-facebook-planning-officer-560101

Our team has been sharing the clever ways they save water at home, from collecting water while the shower warms up to re...
03/09/2026

Our team has been sharing the clever ways they save water at home, from collecting water while the shower warms up to reusing leftover water for the garden or even the kettle. 🪴 💧

Small changes, big difference 🩵

🔗 Visit our website for more water-saving tips and ideas: https://www.southwestwater.co.uk/household/your-services/save-water

💙 Do you have an older relative, friend or neighbour who may need a little extra support?Our free Priority Services Regi...
02/09/2026

💙 Do you have an older relative, friend or neighbour who may need a little extra support?

Our free Priority Services Register (PSR) is designed to help those who may need additional assistance. Support can include updates during supply interruptions, bills in alternative formats, protection against bogus callers, and the option to nominate someone to help manage their account.

Find out more about the Priority Services Register and how to sign up: https://www.southwestwater.co.uk/household/help-support/priority-services

🚿 Book a FREE water-saving visit and leaky loo repairThink you might have a leaky loo? Our plumbing partners, Aqualogic,...
01/09/2026

🚿 Book a FREE water-saving visit and leaky loo repair

Think you might have a leaky loo? Our plumbing partners, Aqualogic, can repair most toilet leaks and carry out a free water-saving check around your home.

👉 Book your free visit: https://www.southwestwater.co.uk/leaky-loo

☔ Another rainy bank holiday weekend is on the cards so why not make the most of it by collecting rainwater in a bucket ...
29/08/2026

☔ Another rainy bank holiday weekend is on the cards so why not make the most of it by collecting rainwater in a bucket or water butt? It's an easy way to save water and keep your plants hydrated when the sunshine returns. 🌼

💙 Thank you for using less waterMany months of hot, dry weather have increased pressure on local supplies, so a huge tha...
28/08/2026

💙 Thank you for using less water

Many months of hot, dry weather have increased pressure on local supplies, so a huge thank you to everyone using less water. We know it isn't always convenient, and we're grateful for the understanding and support being shown across our communities. 🤝

Small changes can have a big impact (and reduce your bill if you’re on a meter!), from taking shorter showers to turning off the tap while brushing your teeth. 💧

Find more water-saving tips here 👉 https://www.southwestwater.co.uk/household/your-services/save-water

Happy retirement to Ian, our Network Asset Manager! After 36 years at South West Water, Ian is hanging up his hard hat a...
28/08/2026

Happy retirement to Ian, our Network Asset Manager! After 36 years at South West Water, Ian is hanging up his hard hat and embarking on a well-earned new chapter.

Ian's knowledge of our network is second to none, but perhaps his greatest achievement is the talented team he has built around him. Through his leadership, expertise and unwavering commitment, he has helped create a strong foundation that will continue to support and drive network performance long into the future.

For many of us, Ian has been far more than a colleague. He has been a mentor, trusted advisor and friend. His impact on the business, and on the people fortunate enough to work alongside him, will be felt for years to come.

We'd like to say a huge thank you to Ian for his outstanding contribution, dedication and service over the last 36 years.

👏 Please join us in wishing Ian all the very best for a long, happy and well-earned retirement.

As the school holidays near the end, many households may be feeling the impact of the extra summer spending.If you're wo...
28/08/2026

As the school holidays near the end, many households may be feeling the impact of the extra summer spending.

If you're worried about paying your water bill, we're here to help.

From payment plans to financial support schemes, there are a range of options available that could make your bill more manageable.

Find out more about the help and support available at: https://www.southwestwater.co.uk/household/help-support/financial-support 💧

Get your free water-saving devices! 💧Looking for an easy way to use less water at home (and save money if you’re on a me...
27/08/2026

Get your free water-saving devices! 💧

Looking for an easy way to use less water at home (and save money if you’re on a meter!)?

Our free water-saving devices can help reduce your water use and make every drop count:

💧 Shower regulators
🚽 Leaky loo detection strips
🚿 Efficient shower heads
🚰 Tap inserts to regulate flow and direct the spray

Get yours here 👉 http://southwestwater.co.uk/save-water

Address

Peninsula House
Exeter
EX27HR

Telephone

+443443461010

Website

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