Consumer Scotland

Consumer Scotland Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Consumer Scotland, Public & Government Service, Thistle House, 91 Haymarket Terrace, Edinburgh.

Consumer Scotland is the statutory body working to protect consumers from poor practice, prevent harms such as scams, and provide and promote the information, advice and support people need for prosperity and wellbeing.

More than half of households in Scotland's social housing sector include someone with a disability. Yet our new research...
12/06/2026

More than half of households in Scotland's social housing sector include someone with a disability. Yet our new research shows that disabled renters feel they are consistently getting a worse deal.

Homes that don't meet their needs, repairs left unresolved, landlords who don’t make them feel heard.

We want The Scottish Government, the regulator, and landlords to make improvements, and 2026 gives them the opportunity to do so.

Read our latest blog to find out why: consumer.scot/blog-posts/the-right-time-to-help-disabled-social-renters-is-now/

Imagine not having a safe address to receive your post. For many people in Scotland, this is a reality.Homelessness, liv...
10/06/2026

Imagine not having a safe address to receive your post.

For many people in Scotland, this is a reality.

Homelessness, living in unsafe housing and the impact of domestic abuse can make it hard to access letters about benefits, health appointments and bank accounts. In some cases, mail arriving at an unsafe address can put people at risk.

There is a scheme that could change this. ‘Address and Collect’ would:

- allow people to use their local Post Office as a secure place to receive their mail and
- work as a recognised address for essential services

We spoke to charities and community groups across Scotland to find out what this could look like here.

Read our blog to find out more: https://consumer.scot/blog-posts/tackling-postal-exclusion-in-scotland/

Did you know that public bodies in Scotland have a legal duty to consider the impact on consumers when taking strategic ...
09/06/2026

Did you know that public bodies in Scotland have a legal duty to consider the impact on consumers when taking strategic decisions?

It's called the Consumer Duty, and it's at the heart of what we do.

When public bodies get this right, it means services that better reflect the needs of the people who use them.

Fewer complaints. Less time and money wasted on fixing poor decisions. And greater confidence in the public services you rely on every day.

Our Chief Executive Sam Ghibaldan took that message to the Scottish Government's Public Reform Summit.

The event was chaired by the First Minister John Swinney, Deputy First Minister Jenny Gilruth and Public Service Reform Minister Ivan McKee MSP.

08/06/2026

Are you on a heat network in Scotland? We'll make sure your voice is heard.

Watch now to find out about new rules that are here to protect you.

For free advice, visit energyadvice.scot or call 0808 196 8660

28/05/2026

Household energy prices to jump by 13% from July.

It comes as a record number of households in Scotland are in energy debt, according to Consumer Scotland.

28/05/2026

CTSI Conference 2026 is less than 2 weeks away, with three days of sessions covering the full breadth of the consumer protection landscape — from serious and organised crime, product safety to AI, food enforcement and practical sessions to keep our workforce safe whilst working on the frontline safeguarding our communities.

The conversations that happen and the connections made are just as much a part of Conference as the programme itself, and an excellent opportunity to grow your network.

Registration is closing soon, but there's still time to register...

CTSI members attend free. Not yet a CTSI member? Apply today and join us in Glasgow.

To view the full agenda and book your place: https://ow.ly/gG2b50Z4ao3

📅 9–11 June 2026
📍 DoubleTree by Hilton Glasgow Central

Nearly 1 in 5 households in Scotland are in energy debt — double the rate from 2024.That's before a 13% rise in energy p...
27/05/2026

Nearly 1 in 5 households in Scotland are in energy debt — double the rate from 2024.

That's before a 13% rise in energy prices in July.

We are developing proposals to present to the UK and Scottish governments for better support for people who need it most.

Read more: consumer.scot/news/energy-debt-at-record-levels-as-ofgem-announces-13-hike-in-prices/

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Thistle House, 91 Haymarket Terrace
Edinburgh
EH125HD

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