What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Moat Homes

Official page for Moat, a South East based affordable housing provider.

Moat delivers high quality homes for rent, retirement and supported living, and affordable home ownership. We are one of the Homes and Communities Agency’s development partners and an employer of over 350 people across the South East. Contact us here for corporate information, with your customer enquiries and to find out more about available vacancies.

07/09/2026

Important customer update:

Our Customer Services Centre will be closed tomorrow (Tuesday 8 September) from 8am – 1pm for essential staff training. We’re sorry for any inconvenience this may cause you.

You can still report a routine repair, make a payment, or check your account details during this time through myMoat. Visit https://www.moat.co.uk/customer/contact-us/help-with-mymoat/ to log in or sign up.

If you’ve got an emergency repair, please call us on 0300 323 0011 - our out-of-hours team will be there to help you.

04/09/2026

The Existing Homes Forum brings together customers and Moat colleagues to discuss services that affect customers’ homes, share experiences, and help to shape future improvements.

The next Forum will take place on Thursday 17 September, 10am–12pm, at our head office in Dartford.

If you’re interested in providing feedback on a wider range of property-related services, why not come along?

Get in touch with us at [email protected] to book your place, or head over to our website to find out more: https://www.moat.co.uk/customer/community-and-involvement/resident-involvement/existing-homes-forum/

02/09/2026

Did you know you don’t need to use the word “complaint” for us to treat it as one?

You should be happy with the services you receive from us and how we maintain your home. If you’re not, please let us know so we can address any concerns with you.

It doesn’t matter how you tell us – by phone, email, or in person. We’ll start by listening to make sure we understand how the issue is affecting you and what you want us to do to put things right.

You can find more information on our website: https://www.moat.co.uk/customer/contact-us/make-a-complaint/

01/09/2026

Job of the week!

Are you a visual storyteller? We’re looking for a videographer to join our Communications team.

From capturing customer stories and colleague achievements to producing campaign content and event coverage, you’ll help people see our impact in a way words alone can’t always achieve.

This role is perfect for someone who can spot a story, plan how best to tell it and then bring it to life through outstanding videography, photography and editing.

You can read the full job description here: https://isw.changeworknow.co.uk/moat_homes/vms/e/careers/search/new?2isw.changeworknow.co.uk/moat_homes/vms/e/careers/search/new

27/08/2026

Our offices will be closed on Monday 31 August and will reopen at 8am on Tuesday 1 September.

If you need an emergency repair during this time, please call 0300 323 0011 - our out of hours team will be available to help make things safe for you.

You can still report routine repairs, make payments and manage your account via myMoat, our customer portal: https://my.moat.co.uk

Cleaning schedules may also change, and we’ll ensure any works are carried out within 72 hours of your usual day.

Have a great weekend!

26/08/2026

As we near the launch of our new repairs service on 14 September, you’ll soon start to see some visible changes, including new uniforms and vans.

Plus, when we launch, we’ll have a new Repairs Offer – a guide which will set out exactly what you can expect from our repairs service.

Stay tuned for more updates in the coming weeks on our social media channels and over on our website: https://www.moat.co.uk/

25/08/2026

Have you heard about our Customer Scrutiny Panel?

The Panel helps ensure customer feedback is at the heart of how we improve our services. Made up of six Moat customers, including four shared owners and two general needs customers, members work alongside our Board and colleagues to review key areas of our services and recommend improvements.

Most recently, the Panel has been exploring how we communicate and engage with customers. They’ve been reviewing what works well, identifying opportunities for improvement and helping to ensure customer feedback continues to shape our decisions.

Find out more about the Panel on our website: https://www.moat.co.uk/customer/community-and-involvement/news/making-your-voice-count/

24/08/2026

Everyone’s circumstances are different, which is why we provide tailored support to meet your individual needs.

Earlier this year, one of our customers, Dave*, got in touch because he was unsure whether any financial support was available to help with his circumstances.

After speaking with Dave, our team carried out a full benefits check and identified that Dave was eligible. Working closely with the Department for Work and Pensions (DWP), a home visit was arranged to help Dave apply for State Pension, Pension Credit and Attendance Allowance.

Dave’s claims are now progressing, and the potential impact on both his finances and quality of life could be life changing.
This is just one example of how we work with customers to provide support that's tailored to their individual circumstances, helping them to thrive in their Moat home.

Read the full story on our website here: https://www.moat.co.uk/customer/community-and-involvement/news/more-than-a-home-support-tailored-to-you/

*Name changed to protect the customer’s identity.

21/08/2026

Did you know that we’re celebrating 60 years of Moat.

Many of you have shared your amazing stories with us over the years about being a Moat customer.

You’ve told us how your home has provided a safe space for your families, helped you build a future and, in some cases, changed the outcome of your life.

We’re capturing these memories throughout our anniversary year, and we’d love to hear your memories too.

For now, why not hear from Nik and Amanda’s journey in a Moat home.

20/08/2026

Did you know, myMoat, our customer portal, is the quickest and easiest way to report a routine repair?

Safe and secure, myMoat allows you to manage your account with peace of mind – available 24/7.

Log in or sign up using this link: https://www.moat.co.uk/customer/contact-us/help-with-mymoat/

You can also call or email us to report a routine repair:
Email: [email protected]
Phone: 0300 323 0011

Got an emergency repair? Give us a call on 0300 323 0011

#24/7

Address

Mariner House, Galleon Boulevard, Crossways
Dartford
DA26QE

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+443003230011

Website

http://www.moat.co.uk/

Alerts

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