Medway Council - Housing Services

10/09/2026

You said, we did ✅

🗣️ You said:
You wanted more flexibility when booking repairs and a clearer idea of when your appointment would take place.

🔧 We did:
Mears now offers convenient 2-hour repair appointment slots, making it easier to choose a time that works for you and reducing the time you need to wait at home.

⏰ Available appointment slots:
• 8am to 10am
• 10am to 12 noon
• 12 noon to 2pm
• 2pm to 4pm

📞 To report a repair, contact Mears on 01634 333601 (Option 2).

09/09/2026

🔧 Have you tested your heating yet?

Before autumn temperatures arrive, take a few minutes to:
✔ Turn your boiler on
✔ Check your thermostat settings
✔ Make sure radiators are heating up

If something isn't right, report it now so it can be fixed before winter.
📞 01634 333 601 or Freephone 0800 073 0073 (Option 1) 📧 [email protected]

08/09/2026

📢 Tell us what you think!

Our annual Tenant Satisfaction Measures (TSM) Survey is not and we’d love to hear from you.

All tenants may be invited to take part, either by phone, email or post, depending on the contact details we hold for you.

✅ If you receive a phone call from our independent research partner, In-House Research, the number displayed will be 01634 478989.

✅ If you're invited to complete the survey online, the email will come from [email protected].

Your feedback helps us understand what's working well and where we can improve our services.

Find out more about the survey here: 👉 www.medway.gov.uk/TenantSatisfactionMeasures

05/09/2026

👗 Ready for a wardrobe refresh? 👚

Swap your pre-loved clothes for something new-to-you at a Clothes Swap!

📍 Gillingham Library & Community Hub

📅 Saturday 12 September

⏰ 11am–3pm

👕 Bring clean, good-quality adult or children’s clothes and shoes and receive a token for each item to swap for something else.

🧸 You can also bring toys.

More information below

It’s that time once again – this year is flying by, isn’t it?

If you were thinking you now want to swap out your summer clothes for something a bit more transitional or just give your wardrobe a bit of a refresh without the expense, then why not pop along to our ever popular clothes swap event at Gillingham Library and Community Hub on Saturday 12 September 11-3pm?

How it works:

👚At our clothes swap, you’ll receive a token for every item of donated clothing you make.
👔These tokens can be exchanged for other items of clothing at the event.
🩴You can donate adults and children’s clothing and shoes.
👗Donations should be clean and in good condition.
🛻You can also donate toys are part of our toy swap.

We’ll see you there!

02/09/2026

📢 Tell us what you think!

Our annual Tenant Satisfaction Measures (TSM) Survey is launching this month, and we’d love to hear from you.

All tenants may be invited to take part, either by phone, email or post, depending on the contact details we hold for you.

✅ If you receive a phone call from our independent research partner, In-House Research, the number displayed will be 01634 478989.

✅ If you're invited to complete the survey online, the email will come from [email protected].

Your feedback helps us understand what's working well and where we can improve our services.

Find out more about the survey here: 👉 www.medway.gov.uk/TenantSatisfactionMeasures

30/08/2026

💧 How much water do you use daily? In fact, the average person across England and Wales uses around 140-150 litres a day. A lot of the time when we’re using water, it’s as part of daily routines that are so familiar, we don’t think about them.

🌍 We each need to save about 28 litres of water every day. And we need to save this water all year round, not just in the drier summer months or during droughts.

✅ Everyday changes to help you save water:
🚿 Cut your shower by two minutes and you will save 28 litres a day
🧼 Swap a running tap for a washing up bowl, to save 10 litres per minute
🔧 Fixing a leaky loo saves up to 5 full baths of water, 400 litres a day
⚡ Swap regular mode for eco-mode on your dishwasher and washing machine to save 10 litres per wash

Find more information and things you can do at: https://orlo.uk/4QVEG

26/08/2026

💙 Support for Medway residents — help today, stronger tomorrow

Facing a financial setback can feel overwhelming, but you don’t have to manage it alone. The Crisis and Resilience Fund, provided by government and delivered by Medway Council, provides immediate support while helping you build long-term financial stability.

If you're a low income household you may be eligible with:
✅ Help with unexpected or urgent costs
✅ Support after a sudden drop in income
✅ Assistance to protect your home or wellbeing

The fund is designed to help you get back on track:
💷 Crisis Payments – emergency financial support
🏠 Help to maintain your home and prevent homelessness
📊 Practical advice and tools to improve money management and reduce future risks
🤝 Access to local services offering ongoing, preventative support

This isn’t just about getting through today — it’s about helping you feel more secure and prepared for the future.
🔗 To find out more and to apply: https://orlo.uk/FW0HF

24/08/2026

📢 We’re recruiting!

We’re looking for a Resident Engagement Apprentice to join our Housing Services Data & Insight Team.

No previous experience needed!

We’re looking for someone who enjoys working with people, is eager to learn, communicates well and wants to make a positive difference in the community.

🏠 Supporting resident engagement activities

📊 Collecting feedback and using data to improve services

🤝 Helping with community events

We particularly welcome applications from care leavers and people with lived experience of social housing.

📅 Applications close: 14 September 2026

Apply at

Jobs and careers with Medway - A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst developing valuable workplace skills and experience.Medway Council is committed to ensuring that residents have a voice in shaping housing services. An exciti...

21/08/2026

Your compliments, comments and complaints can help us to improve the services we provide.

We're committed to providing excellent customer service to all our tenants. However, there may be times when you feel unhappy with the service provided.

You can make a complaint or give us feedback in the following ways:
Online at www.medway.gov.uk/yourfeedback
Write to: Customer Relations Team, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR
In person at a local Community Hub
Phone: 01634 333 333
Text relay: 18001 01634 333 333