Broadmead Medical Centre Community Forum

Broadmead Medical Centre Community Forum A place for debate, ideas, feedback and discussion for the community of patients registered at Broadmead Medical Centre.

22/06/2022

Hey guys

29/01/2021

What does everyone think about the email and text reminders from the practice?

Could the nhs.uk app be integrated with Messenger for enhanced verification and communication, or could this become a vehicle for medical fraud if social media passwords were compromised?

I did get one of these.
21/03/2020

I did get one of these.

https://twitter.com/NHSCFA/status/1240062107292483589?s=19
18/03/2020

https://twitter.com/NHSCFA/status/1240062107292483589?s=19

“ One key route into your life for fraudsters is your home or mobile phone To help you stop frauds use Take Five, which gives you a chance to pause and "think" never be rushed or panicked into a decision which could cost you or your organisation to warn others”

Bristol, North Somerset & South Gloucestershire CCG University Hospitals Bristol NHS Foundation Trust nhs.uk NHS England...
06/03/2020

Bristol, North Somerset & South Gloucestershire CCG University Hospitals Bristol NHS Foundation Trust nhs.uk NHS England and NHS Improvement RCGP London NHSBristol British Medical Association Royal Society of Medicine General Medical Council (GMC)


Is it legal for in to refuse treatment due to post?

I suspected fraud, posted online & staff are now censoring evidence!

All details in GoogleDrive here:

https://tinyurl.com/vvf27w8

and more on YouTube in this playlist:

https://tinyurl.com/vc6jr8n

I would urge people to report this using the quick and easy online tool for reporting fraud here:

https://cfa.nhs.uk/

Is it legal for in to refuse treatment due to post? I suspected frau...

03/03/2020

These are texts I've received from , including one recently confirming my appointment at Broadmead Medical Centre.

Emails and texts are a great way for healthcare providers to communicate with patients, but what about Facebook app integration with the new NHS app?

Does anyone think this is a good idea?

Which messaging platform do you think would work best for our National Health Service?

Leave a comment and let us know!

02/03/2020

I registered at Broadmead Medical Centre on the 12th of February 2020. I spent most of 2019 in hospital, but was discharged in October from a ward run by NHS Devon Partnership Trust. Shortly afterward I was again referred for admission to hospital at the Bristol Royal Infirmary, however this decision was subsequently overturned..

I first visited Broadmead Medical Centre and registered on the 28th of January.
I phoned reception on the 12th of February and booked an appointment with Mark Pearce. He tried to persuade me to have a telephone consultation or attend in person using another patient's cancelled appointment slot, rather than booking officially.

Mark also tried to refuse to give me any written confirmation of the appointment AND then forgot to provide it.. First claiming he didn't know if it was possible after years in the job, then apparently forgetting to send it

I called in later that day and nobody answered the phone for around 15 minutes. A receptionist named Chris Leonard eventually apologized and said the message would arrive soon, which it did (sort of) - see video on this - it wasn't from the normal NHS text server..

When I spoke to the Doctor he still didn't have access to any of my medical records, and so refused to provide any treatment or medicine.there was basically no point in me being there.

Dr Walter asked if I had my discharge letter from the BRI. I said I did, but it would take a minute to find. I asked him if whilst getting it from my belongings, he could write his General Medical Council registration number and name for me.

Weirdly he refused, saying he’d do it in a minute. I pressed him politely, saying it would take me a minute or so to find the letter, but he simply wouldn't, and denied to explain why. He gave me them at the end of the consultation - you can see this document in Google Drive using the link below.

I tried to record the entire consultation, but when I picked up my phone after around 5 minutes it had stopped. I’m not sure why. The record starts as the Dr is confirming my consultants details from the BRI.

I mentioned that while at Haytor Ward, Torbay Hospital, Devon, my brother and some other young woman had been illegally kept hostage at the ward by NHS staff and organised criminals and had suffered serious abuse.

As I said this, the doctor became very evasive and left the room to get a colleague to sit in on the appointment. I was calm, polite and wasn’t in any way confrontational. The doctor then wrote into my Care Pathway in my medical notes that I’d been accusatory, very controlling and intimidating.

I’d proffer actions to have been motivated by two key factors;

1. His prior knowledge as an NHS employee that the issues I mentioned were both accurate and extremely serious, and so could, and rightly should, illicite an emotional and persecutory stance from me toward him as a person conducting a knowingly improper consultation, although they did not, as I am a peaceful person reassured him of this.

2. A motive to defame or misrepresent my statements by adding a second witness to the room, with the potential, had I insisted on a police report or engaged them in any kind of adherence to law or policy based on my negligent care or the associated abuse and criminal activity, for this to be deflected and censored by a 2 to 1 ratio of witness accountability.

A lady who was introduced as Practice Manager Dixine Douis sat in on the consultation and I was booked a second appointment on Friday the 6th of March at 9.10, but was again dissuaded from gaining any written confirmation of this; When I asked for an email, a staff member said it would take a while and offered to print it out instead of emailing.
When I said I definitely wanted email confirmation, she said that it would take around an hour, and tried to get me to cancel the request by reiterating that printed details were sufficient.

When I booked this second appointment, I never received a text, and the email I did eventually get was flagged as suspicious by Gmail - an extremely robust email client not prone to errors like this. The full source code is available to download for Google Drive along with details of the Three attachments which I’ve yet to open.

I uploaded all these details to YouTube:

https://www.youtube.com/playlist?list=PLrhDK_-uSWxSD1k5fxXzSXFDOqqIzpk0p

Facebook: fb.me/broadoc

And Google Drive: https://drive.google.com/open?id=1wOXVZyECDSWUIxkZiA-uFwuk86IolRF-

When I called up first thing in the morning on Friday the 6th to find out - after receiving no written confirmation - when my appointment was, Dixine Dious explained it had now been canceled and that I’d been de-registered from the practice due to a “breakdown in the relationship”.

She made it very apparent that there obviously HAD been fraud which the practice had tried to cover up for, and pitifully avoided giving straight answers to my questions or taking responsibility for their actions.

Check out the video on the call with Dixine, or download the call from Google Drive.

01/03/2020

Call to Mark Pierce at Broadmead Medical Centre on 01179 549 828 at 12.18 on the 12th February 2020.

I called after registering with Broadmead Medical Centre, hoping to make my first appointment. After waiting in hold for about 5 minutes I spoke to Mark Peirce.

As I started the call and waited on hold, there was a guy who came and stood next to me and began making a call at the same time at the Bristol Backpackers Hostel..

When the call connected I explained I wanted to make an appointment and Mark took my date of birth. Mark Pearce introduced himself on my request and said he was a temporary staff member working for an agency to cover shortages.

He said he used to be a member of NHS staff for around 2 years, 5 years ago, but is no longer employed and has been working on a temporary basis since as a receptionist.

He sounds to be attempting to distort and disguise his voice throughout our conversation.

When I asked if he was at his desk, Mark said he would be leaving at 3pm, and taking his lunch at 12.45 - 15 minutes from the time if my question. It takes 10 minutes to walk to Broadmead Medical Centre from where I was..

I said I wanted some counselling after being discharged from hospital. He confirmed I was registered but said an appointment wouldn't be available until the 27th. He then tried to offer me an informal appointment over the phone, but said he couldn't send an email to confirm this first.

I said I'd been the victim of fraud and so didn't want to speak to a doctor on the phone, and Mark tried again to encourage me to see a GP informally on an ad hoc basis following a cancellation, rather than making an official appointment.

I clearly said I wanted to make an appointment by arrangement to see a GP.

Mark then tried to persuade - or you could argue trick - me into deferring to a telephone appointment, even though I'd clearly said I wanted to see a gp face to face.

He booked the appointment for Thursday the 27th at 10.20am.

I asked him for email or text verification but he refused, saying that he didn't know if this was possible. Both of these services are available to all patients at Broadmead Medical Centre.

I asked how it was possible after years in the job booking appointments, that he didn't know how text or email confirmation works.

He deflected the question, claiming that he had only been working for 2 years as a receptionist, not 7 years as I'd said. Mark had said minutes before this was 5 years ago, and had predated his subsequent period of temporary work through an employment agency.

At best he had worked there for 2 years permanently and 3 temporarily, and either way should know both email and text message confirmation of appointments are commonplace.

Mark put the call on hold, and returned saying they'd send a text. This text never arrived, and when I phoned to ask why, they didn't answer the phone for over 15 minutes.. check out the next video for more details.

The text didn't come from the normal NHS text server either..

He said the appointment was with Dr Wolfgang Walter and confirmed my phone number.

I asked if I could verify him in person and he said he would be taking a break soon.

So in summary, points of relevance.

Mark said he was temporary staff and didn't work for NHS
He audibly attempts to distort and manipulate the natural tone of his voice at numerous points
He was leaving the office before I could travel there and claimed to be finishing 3 hours before the reception closes for the day
He tried to offer me a phone appointment after I'd clearly said I didn't want one
He said he didn't know if Broadmead Medical Centre provided text or email confirmation of appointments after over 2 years working booking appointments for patients.
The text never arrived.

Leave a comment, call 07576 713 026, email [email protected] or check out the Broadmead Medical Centre Community Forum page on facebook:

NHS Counter Fraud Authority NHS Counter Fraud Plus Nhscfh RCGP London NHS England and NHS Improvement nhs.uk Bristol, North Somerset & South Gloucestershire CCG



Download all the details from Google Drive here:

https://drive.google.com/open?id=1wOXVZyECDSWUIxkZiA-uFwuk86IolRF-
.or head over to the YouTiube playlist and take a look, this is an absolut scandal and should be in the national press..! >>>>>
https://www.youtube.com/playlist?list=PLrhDK_-uSWxSD1k5fxXzSXFDOqqIzpk0p

01/03/2020

Call to Chris Leonard at Broadmead Medical Centre on 01179 549 828 on the 12th of February 2020 at 5.49pm.

The call was on hold for around 15 minutes, so skip the video towards the end..

I called back after having booked an appointment earlier that day with Mark Pearce. He'd said I'd be getting a text to confirm this, but after several hours it still hadn't arrived.

After waiting on hold for around 15 minutes, the call was answered by a person named Christopher Leonard, who said he was a receptionist at Broadmead Medical Centre. He took my date of birth, confirmed my appointment booking details and said the text would be sent soon.

I asked why the call had taken so long to answer, and Chris said that they were very busy.

So relevant facts about this call.

The call wasn't answered for around 15 minutes when I was calling for written verification, which the last receptionist had tried to refuse to provide
The text message was sent at 6.08pm, after the practice had closed
The confirmation text message wasn't sent using the NHS message server which is normally used by all GP's, but from 'GPSurgery'
Similarly to Mark Pearce, Chris Leonard also encouraged me to attend an informal appointment pending another patients booking cancellation which would, much like having no written verification of my booking, also render my appointment, time and date effectively anonymous

Leave a comment, call 07576 713 026, email [email protected] or check out the Broadmead Medical Centre Community Forum page on Facebook


Or check out the google drive folder with full details:

https://drive.google.com/open?id=1wOXVZyECDSWUIxkZiA-uFwuk86IolRF-

or head over to the YouTube playlist and take a look:

https://www.youtube.com/playlist?list=PLrhDK_-uSWxSD1k5fxXzSXFDOqqIzpk0p

NHS Counter Fraud Authority NHS Counter Fraud Plus RCGP London NHS England and NHS Improvement nhs.uk Bristol, North Somerset & South Gloucestershire CCG

Please report this independantly using the online tool at the NHS Counter Fraud Authority:

https://cfa.nhs.uk/

Hello healthy people! 😁 So I recently registered with Broadmead Medical centre, but encountered a few teething problems....
01/03/2020

Hello healthy people! 😁

So I recently registered with Broadmead Medical centre, but encountered a few teething problems.. so I thought I'd create a place for other patients to share experiences, feedback and ideas to help improve the service for everyone!

Leave a comment and share the page with other local people registered at the surgery.

Thanks!

Address

17 Street Stephen's St
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