Utility Regulator Northern Ireland

Utility Regulator Northern Ireland We regulate the energy and water industries in Northern Ireland. This page is monitored 9am – 4pm, Monday – Friday.

As an economic regulator, our role is to enable, incentivise, and hold electricity, gas, and water companies to account, to protect the interests of consumers. While we won’t respond directly to comments or posts, if you have any queries, please contact us on [email protected]. You’ll also find lots more information about our work at www.uregni.gov.uk.

Day 8 of   is about learning how to be wildfire aware. 🙌
08/09/2026

Day 8 of is about learning how to be wildfire aware. 🙌

Day 8 of

Spending time outdoors? Be wildfire aware.

Wildfires can start quickly and spread fast, especially in warm, dry weather. Most are preventable, and small actions can make a big difference.

Help prevent wildfires:
- Never light fires. Campfires and disposable BBQs can easily get out of control.
- Dispose of ci******es safely. Never throw them on the ground and make sure they are fully extinguished.
- Take your litter home. Discarded glass and bottles can start fires.
- Spot a fire? Move to a safe place and call 999 immediately.

Next up in the  , here is advice from Education Authority to help you  .
07/09/2026

Next up in the , here is advice from Education Authority to help you .

Day 7of

Did you know? 💡

Our yellow EA buses are fitted with special warning lights called ‘Jack and Jill lights’ to alert drivers when children are getting on or off the bus. 🚸

If you see these lights flashing on one of the EA's yellow buses, be aware that children and young people will be getting on or off the vehicle.

We encourage all road users to exercise caution around school buses, particularly when they are stopping or taking off.

More information on safe travelling to and from school can be found on the Home to School Transport section of our website: www.eani.org.uk

Consultation reminder! Our consultation on the approach to the next price control for the gas distribution network in No...
07/09/2026

Consultation reminder!

Our consultation on the approach to the next price control for the gas distribution network in Northern Ireland is closing soon. When talking about this price control, we call it ‘GD29’.

Setting price controls is one of the most significant activities carried out by an economic regulator. We use price controls to set the amount that a company can charge for the services it provides. In the case of GD29, the price control will set the level of revenue and allowances that will ensure the gas distribution operators can continue to operate the gas network safely and efficiently, as well as supporting government decarbonisation goals.

The consultation outlines the ‘approach’ that we’ll take for the price control, including how we will regulate the costs, performance and investment of the gas distribution operators. The focus of GD29 is on maintaining safe, efficient and consumer focused services while adapting to uncertainty around future gas demand and the transition to net zero.

This approach consultation is the official start of the price control process for GD29. The price control is due to run from 1 January 2029 until 31 December 2035. The consultation paper sets out a timetable and process for reaching a determination and proposes an approach for the areas that will be covered within this price control.

Stakeholder engagement plays an important part in our price control process, and we encourage you to become part of this. Further information about the consultation and details on how to respond can be found on our website: tinyurl.com/akseduxj

Following our review, firmus energy Supply’s tariff for domestic and small business customers in the Ten Towns area will...
04/09/2026

Following our review, firmus energy Supply’s tariff for domestic and small business customers in the Ten Towns area will increase by around 9%, or £87 a year for a typical household.

The change to the regulated tariffs will come into effect on 1 October 2026.

We understand that this will be difficult news for many households and small businesses, particularly at a time when budgets are stretched due to other cost pressures.

We would encourage anyone who is worried about paying for their gas or electricity to contact their supplier. There is help available, and your supplier can discuss the options available with you. Free and independent advice is also available from organisations including Advice NI, CAP - Christians Against Poverty UK, Consumer Council for Northern Ireland and Money and Pensions Service’s MoneyHelper.

Unfortunately, the impact of sustained rises in the wholesale cost of energy, caused by the conflict in the Middle East, has resulted in this tariff increase. The conflict has continued to affect global energy prices over the past six months and in recent weeks, we have seen the cost of wholesale gas double since the conflict began.

More information on our review is available on our website: tinyurl.com/5948kzv4

Day 4 of   💧
04/09/2026

Day 4 of 💧

💧 Do you know your flood risk?

Today is day 4 of the ReadyNI campaign and the theme is Flood Aware.

We're encouraging everyone to take a few minutes to learn more about flood risks where they live, work, or travel.

Our Flood Maps NI service gives you access to the latest flood hazard information, helping you make informed decisions and prepare ahead of severe weather.

🔗 Explore the maps here: https://www.infrastructure-ni.gov.uk/topics/flood-maps-ni

Knowledge is power when it comes to flooding. Get informed, get prepared.



nidirect fans Belfast City Council Newry, Mourne and Down District Council Derry City & Strabane District Council Northern Ireland Fire & Rescue Service Northern Ireland Ambulance Service Police Service of Northern Ireland

03/09/2026

If you or someone you know, relies on electricity for medical equipment in the home, you can join NIE Networks' Medical Customer Care Register to receive extra support during a power cut.

In addition, electricity and gas suppliers in Northern Ireland hold customer care registers and offer a range of free additional services for those customers who are pensionable age, chronically sick, disabled or require help for any other reason.

Northern Ireland Water also has a Customer Care Register that offers a range of free additional services to older people, those with a serious medical condition or consumers who need extra help for any other reason.
In our video below, you’ll find details on all the care registers offered by energy and water companies.

For details of how to sign up to these registers and for more information, visit our website: https://tinyurl.com/mtkvff8m

Power cut? Don't be left in the dark.It's Day 2 of  .We’re encouraging households to think ahead and know what to do if ...
02/09/2026

Power cut? Don't be left in the dark.

It's Day 2 of .

We’re encouraging households to think ahead and know what to do if their electricity supply is interrupted.
A little preparation can help reduce disruption and keep you and your family safe during an unexpected power cut.

To be ready:
🔦 Keep a torch and spare batteries in an easy-to-find place.
📍 Know where your fuse box is located.
❤️ If you rely on electricity for medical reasons, check whether you're eligible to join your electricity supplier's and NIE Networks' Customer Care Register.

Find out more about power cuts and how to prepare: https://www.nienetworks.co.uk/power-cuts/advice

NIE Networks

We’ve published our August newsletter! Inside, you’ll find an update on our work, including: 🟢     The appointment of ou...
01/09/2026

We’ve published our August newsletter! Inside, you’ll find an update on our work, including:

🟢 The appointment of our two new Board members, Seán Hogan and Paul Smith.

🟢 The conclusion of our review of the regulated gas tariff for SSE Airtricity Gas Supply.

🟢 Our decision on Northern Ireland Water's allowed revenue for the PC21 Price Control extension year.

Find out more and read the full newsletter on our website 👇

https://tinyurl.com/2kw46xfh

01/09/2026

It's Day 1 of .
It’s important to be ready for the emergencies which can happen in everyday life.
Find advice about how you can be prepared: https://www.nidirect.gov.uk/emergencies
Further advice available throughout this month at

We have concluded our review of SSE Airtricity Gas Supply’s regulated tariff. The tariff will increase by 19.2%, or £174...
28/08/2026

We have concluded our review of SSE Airtricity Gas Supply’s regulated tariff.

The tariff will increase by 19.2%, or £174 per year, for SSE Airtricity Gas Supply customers in the Greater Belfast and West areas, from 1 October 2026.

The main reason for the increase is the sustained rise in the wholesale cost of gas, due to the ongoing conflict in the Middle East.

If you’re worried about paying for your gas or electricity, help is available. For more information on the support available to you, or to read more about our review, visit our website: https://tinyurl.com/3ns249um

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