19/06/2026
๐ช๐๐, ๐๐๐๐ ๐ฎ๐ป๐ฑ ๐ก๐๐ข๐ฆ ๐ฃ๐ฎ๐ฟ๐๐ป๐ฒ๐ฟ ๐๐ผ ๐๐ฎ๐๐ป๐ฐ๐ต ๐ฆ๐ก๐๐ฃ๐ฃ๐ฌ ๐๐ถ๐ด๐ถ๐๐ฎ๐น ๐ ๐ฒ๐๐ฒ๐ฟ ๐ฅ๐ฒ๐ฎ๐ฑ๐ถ๐ป๐ด ๐ฃ๐ถ๐น๐ผ๐
๐ฆ๐๐๐ฎ, ๐๐ถ๐ท๐ถ โ ๐ญ๐ต ๐๐๐ป๐ฒ ๐ฎ๐ฌ๐ฎ๐ฒ โ The Water Authority of Fiji (WAF), in partnership with the Japan International Cooperation Agency (JICA Fiji Office) and NEOS Co. Ltd, has officially launched the SNAPPY AI Water Meter Reading Pilot Project, marking a significant step forward in modernising Fijiโs water services through digital innovation.
The project was formalised through a tripartite signing ceremony held at the WAF Head Office, reinforcing the strong and longstanding partnership between Fiji and Japan in advancing sustainable development within the water sector.
The SNAPPY project introduces a smartphone-based application that uses advanced digital technology to enhance the efficiency and accuracy of water meter reading across Fiji.
๐๐ฟ๐ถ๐๐ถ๐ป๐ด ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป ๐ถ๐ป ๐ช๐ฎ๐๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐
WAF Chief Executive Officer, Seru Soderberg, said the pilot project represents an important milestone in the Authorityโs digital transformation journey.
โThe SNAPPY pilot project presents an exciting opportunity for us to assess how artificial intelligence and digital innovation can support more accurate meter reading, improve operational efficiency, and strengthen customer confidence in the billing process.โ
Through this initiative, WAF will explore how emerging technologies can improve operational performance, enhance data quality, and support better resource management across the water network.
Mr Soderberg acknowledged JICAโs continued support and the Government of Japanโs longstanding contribution to Fijiโs development.
โThrough our partnership with JICA and NEOS Co. Ltd, we are embracing innovative solutions that will enhance operational efficiency, improve data accuracy and strengthen customer confidence in our services,โ he said.
Deputy Resident Representative of JICA Fiji Office, Itoyama Hiroshi, said that JICA is pleased to assist WAF in reducing its Non-Revenue Water (NRW).
โI would like to express my sincere appreciation to the Team at WAF, the representatives of Neos and JICA consultants from Japan for their continued efforts, collaboration and commitment to bringing this new initiative together, which is expected to contribute to sustainable water services in Fiji,โ Mr Hiroshi said.
Also present at the signing ceremony was the Ambassador of Japan to Fiji, His Excellency, Mr Hiroshi Tajima, who commended this important project.
โSince the establishment of diplomatic relations 56 years ago, Fiji has remained one of Japanโs key partners in the Pacific. Through JICA, Japan has supported Fijiโs development priorities across sectors such as infrastructure, disaster resilience, water resource management and human resource development. Strengthening both socio-economic progress and institutional capacity,โ HE Tajima emphasised.
NEOS Co. Ltd. CEO Tetsumasa Inada said they were grateful for the opportunity and the partnership.
โIt is a great honour for us to participate in this project and to join todayโs signing ceremony. On the world map, Fiji and Japan may appear to be apart, separated by more than 7,000 kilometres, but in todayโs digital world, distance has a different meaning; through the internet, we can connect in seconds."
"For NEOS, Fiji is not a distant country across the Pacific Ocean but a close neighbour in a connected world โ we would like to work as neighbours and contribute to the development of both Fiji and Japan. We want to move forward together with WAF while listening carefully, sharing and learning with the same purpose for each other,โ said Mr Inada.
๐๐ฒ๐ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฆ๐ก๐๐ฃ๐ฃ๐ฌ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐
The SNAPPY project is expected to deliver a wide range of benefits for both WAF and customers across Fiji:
๐ญ. ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐ฑ ๐๐ฐ๐ฐ๐๐ฟ๐ฎ๐ฐ๐ ๐ถ๐ป ๐๐ถ๐น๐น๐ถ๐ป๐ด
The application enables more precise and real-time meter readings, reducing reliance on estimated billing and ensuring customers are charged fairly based on actual consumption.
๐ฎ. ๐ฅ๐ฒ๐ฑ๐๐ฐ๐๐ถ๐ผ๐ป ๐ถ๐ป ๐ก๐ผ๐ป-๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐ช๐ฎ๐๐ฒ๐ฟ
By improving meter reading accuracy and detecting discrepancies, SNAPPY will help reduce non-revenue water lossesโone of the key operational challenges for water utilities globally.
๐ฏ. ๐๐ป๐ต๐ฎ๐ป๐ฐ๐ฒ๐ฑ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ณ๐ณ๐ถ๐ฐ๐ถ๐ฒ๐ป๐ฐ๐
The use of smartphone-based digital tools will streamline meter reading processes, saving time and resources while enabling faster data collection and analysis.
๐ฐ. ๐๐ป๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ๐ฑ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐ผ๐ป๐ณ๐ถ๐ฑ๐ฒ๐ป๐ฐ๐ฒ
Accurate and transparent billing improves customer trust, while digital verification processes allow customers to have greater confidence in their water usage records.
๐ฑ. ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐๐บ๐ฝ๐ผ๐๐ฒ๐ฟ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
The SNAPPY App has the potential to empower communitiesโparticularly in rural areasโby enabling individuals, including women, to participate in meter reading using smartphones.
๐ฒ. ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ณ๐ผ๐ฟ ๐ช๐ฎ๐๐ฒ๐ฟ ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป
By providing accurate consumption data, the system encourages responsible water use and helps raise awareness about conserving Fijiโs limited water resources.
๐ณ. ๐๐ฎ๐ฝ๐ฎ๐ฐ๐ถ๐๐ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ป๐ผ๐๐น๐ฒ๐ฑ๐ด๐ฒ ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ฒ๐ฟ
Through collaboration with JICA and NEOS Co. Ltd, WAF staff will gain exposure to international best practices, strengthening technical skills and long-term institutional capacity.
๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐๐ถ๐ป๐ด ๐๐ถ๐ท๐ถโ๐ ๐๐ผ๐ป๐ด-๐ง๐ฒ๐ฟ๐บ ๐ช๐ฎ๐๐ฒ๐ฟ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐
The SNAPPY initiative aligns with Fijiโs broader water sector strategies, including efforts to modernise operations, improve customer experience, and ensure sustainable water resource management into the future.
JICA representatives highlighted that the project builds on ongoing collaboration with WAF in areas such as leak detection, capacity building, and the introduction of digital (DX) technologies to strengthen water service delivery.
The SNAPPY project will be piloted in selected areas to assess its functionality and adaptability within Fijiโs operational environment. Insights gained from the pilot phase will guide future implementation and potential scaling across the country.
This initiative reflects a shared commitment between WAF and its partners to innovation, sustainability, and delivering improved services to communities throughout Fiji.
๐๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ฆ๐ก๐๐ฃ๐ฃ๐ฌ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐
The SNAPPY application is a smartphone-based digital solution designed to improve water meter reading through the use of advanced technologies and real-time data capture. The pilot will assess the systemโs functionality, adaptability and effectiveness within Fijiโs operational environment.
: https://youtu.be/S46WYRv2958
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